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My Dish Billing Rant

Discussion in 'General DISH™ Discussion' started by dhvt, Dec 17, 2012.

  1. Stewart Vernon

    Stewart Vernon Roving Reporter Staff Member Super Moderator DBSTalk Club

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    I had UPS change my address once too. Again, I had moved to a new place... and ordered something to be shipped there. Somehow, in mid-transit, UPS decided that address was wrong and they changed it to where I used to live... and of course since I didn't live there anymore they couldn't deliver it. Oh, and they didn't bother to call the correct phone number they had for me on the delivery info... so if I hadn't been tracking it myself online I wouldn't have found out any of this until it was on its way back to the shipper!

    Bottom line... great to hear Dish is helping the thread starter out here... sad that we still have these kinds of situations in modern times.
     
  2. TMan

    TMan Legend

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    Just wait until they "accidentally" move the decimal point on your next payment. :D
     
  3. Inkosaurus

    Inkosaurus Icon

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    Jul 29, 2011
    Summary of this post:
    Hes pissed off at the agents who told him the truth and admitted that it just happens.

    Happy with the agent who took the time to lie to him and give a false assurance that there would be an inquiry as to why the system randomly does that.

    lol.
    At the end of the day it just happens and Dish (and hundreds of other companies) are full aware of it and will never do anything about it.
     
  4. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    Michiana
    Since they apparently didn't DO what they said they would there is a reason to be ticked.

    Hopefully the assurance is not false. DISH does fix things occasionally. :rolleyes:

    If it happens again to someone else after a couple of months it will be a black eye.

    Try not to lose all hope. :lol:
     
  5. Inkosaurus

    Inkosaurus Icon

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    Jul 29, 2011
    Unlike everyone else here my posts arent based on assumptions of work ethic for the agents.
    I worked there, I know this phone call very well lol and I know for a fact that sometimes you can reset the CC information just like the customer asks, and then 10 minutes later Dish promo (the program that does all the work) switches the information right back to the incorrect information.

    If the agent said they changed the information in all likelyhood they probably did. There not going to risk there job sitting there doing nothing about it.

    Its just annoying to see the one agent who sat there and flat out lied to the customer is the one getting the credit for the good deed lol.
    *Stuff* Happens, sometimes the changes dont take that doesnt mean the agents who tried and failed are suddenly the worst people you could encounter when calling in.

    No the assurance IS false. 100%, there is nothing that agent could hope to do get Dish to look into it.
    The only thing that agent could do is access the internal Dish forum for employees and make a complaint about it, and believe me there have been more then a handful of threads on that forum over the years detailing this very issue.
    Dish (and other companies who also have this issue) will never look into it or fix it. Its far more cost effective to have agents deal with it and get yelled at, then to pay people to looking through thousands of line of code for this issue.
    Aside from that forum thats it, theres no form or process for getting bugs in the system known.
     
  6. esl1885

    esl1885 New Member

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    I just entered my 3rd CC number in 2 months with Dish Autopay. The first # they claimed to have failed is also used for two other places on autopay with no problems, and had worked with Dish for 8 months. The 2nd number worked manually but failed when they tried autopay with it. Now I have enterd my 3rd number. I might add that we never carry a balance on any of our cards, and they all work at other places without fail.

    Bottom line is this. When my current contract expires, they will start sending me a paper bill. and I will send them a paper check or I will be an ex-customer.

    I could write a book on all the things Dish has screwed up since I became a customer a year ago. It took over 3 months to get all the things they promised in their ads and probably over 50 phone calls.

    Over the years I have had Dish, Directv, and cable. I can honestly say that I have had less problems with cable by far. Actually, the best TV I ever had was C-band satellite when I could just call and pay for only the programming I wanted. I believe they call that the good old days.

    Sam
     
  7. ls1dreams

    ls1dreams New Member

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    Dec 30, 2012
    Billing problems like this get me so stressed out I lose my mind.
     
  8. bobsupra

    bobsupra Work In Progress DBSTalk Gold Club

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    Jul 12, 2002
    My experience today updating the CC expire date with Dish was the same. Instant on-line charge instead of the 6th of the month. Talked to Agent and Supv who said that's the way the "system" is set-up. So, this month will see a double billing for Dish who gets the advantage of the cash flow.

    Of interest, tho, I also updated by Direct account today (for my rental). They did not "advance" the payment. Same with AT&T, Netflix, AOL, two newspapers, local internet firm, garbage company, and a few others. Only Dish played this game. Draw your own conclusions. I did.
     
  9. gov

    gov Legend

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    I have CC autopay on several bills (but not E*) and had my card expire 18 mos ago, and got a new card (same # btw, just new expiration date) and did not re-enter card info for anybody, and nobody had a problem.

    It is hard for me to imagine E* shooting themselves in the foot for money coming INTO their system. Now money outbound, sure, I could see any number of not worth fixing computer glitches that might prevent a check being sent to a creditor.

    But money coming IN ???? REALLY???? Charlie hears about this his head will explode.

    :eek2:
     
  10. satcrazy

    satcrazy Icon

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    Mar 15, 2011
    Great...
    My turn.

    Called dish today as my CC will expire end of month. Just wanted to give them new expiration date and 3 digit code.

    Was told by CSR [ he was pleasant by the way] that if I do it today, I will be charged today.

    Why, I asked. I only want to update the info to ensure a smooth transaction on my normal billing date.[ two weeks away, I thought I was being responsible] Since you have my account up in front of you, change the info, please.

    Nope. Also I was advised to call 7 days prior to normal billing date, day before would not cut it. I explained some of the horror stories here and didn't want to go through a delay, or double billing, or late fee etc....

    The reason I use a CC is free HD for life with autopay, plus, if I have an issue with dish like I did with direct [ when I left direct to go to dish, they took almost 6 weeks to refund my balance] I can put a questionable charge in dispute. Can not do that with a checking account.

    Funny, Amazon and Verizon had no problem with entering correct info on my CC when I called them. Two phone calls and ten minutes with no hassle. They also both thanked me for being on top of it.

    Now while this isn't as bad as original post [ yeah, I'd be screaming]

    Dish needs to be as user friendly as the Big Boys, ie. Amazon/Verizon.

    C'mon Ergen, before your head explodes [ kinda liked that one] :lol:

    Oh, and I don't find double billing an acceptable charge.
     
  11. sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    Allen, TX
    Can it be changed online?
     
  12. satcrazy

    satcrazy Icon

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    Mar 15, 2011
    Great...
    Yes, I was told it could, but seems online isn't a sure thing.
     
  13. Jim5506

    Jim5506 Hall Of Fame

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    And as soon as you change it online it will charge your bill total to the card, so be prepaired.
     
  14. acostapimps

    acostapimps Hall Of Famer

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    Wait a minute, You mean to tell me that if your card expired and they send you a new one and you want to update it online or on the phone, That they will double bill you for doing that and charge you for doing something responsible before the due date? That's not a good way of making business that's DOWNRIGHT ILLEGAL.
     
  15. gov

    gov Legend

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    Somebody better get a roll of duck tape and wrap up Charlie's head before the BIG BANG !
     
  16. n0qcu

    n0qcu Legend/Supporter DBSTalk Gold Club

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    Mar 23, 2002
    No, you are not double billed. You just have to pay the amount due. When your bill date arrives the balance will be zero so you are not charged anything then.

    Sent from my iPad 4
     
  17. gov

    gov Legend

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    Can you imagine what's going to happen to whomever it is at Dish that screwed this up ?!?!?!?!


    Money coming INTO Dish, and somebody dropped the ball!!!


    Ergen is going to send them into space with the launch of their next satellite. That'll be one body they will never find.

    {Shudder} I'd hate to be in their shoes, it ain't gonna be pretty!!!

    The HORROR! The HORROR!


    :nono: :nono: :nono: :nono: :nono: :nono: :nono:
     
  18. boba

    boba Hall Of Fame

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    May 23, 2003
    Just wait until your next bill is due then update your credit card now that you know.
     
  19. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    Michiana
    You're not understanding the glitch ... it gives Charlie his money earlier. Out of the customer's pocket and into the company's faster. :lol:

    I hope they get it fixed ... the unexpected early payment can throw off a budget. But the solution for consumers is clear ... only update your credit card info just before a payment is due - when one can afford to make an early payment.
     
  20. acostapimps

    acostapimps Hall Of Famer

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    Illinois
    Ahh okay that makes more sense somewhat, Why not pay on the due date instead of when you CC update info? Maybe that's how their system works, That also defeats the purpose for autopay if you should be covered for bill pay automatically prior to the next billing cycle.
     

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