1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Welcome to the new DBSTalk community platform. We have recently migrated to a community platform called Xenfono and hope you will find this change to your liking. There are some differences, but for the most part, if you just post and read, that will all be the same. If you have questions, please post them in the Forum Support area. Thanks!

My Genie Upgrade. Not!

Discussion in 'DIRECTV Installation/MDU Discussion' started by VaJim, Jul 18, 2013.

  1. Jul 18, 2013 #1 of 115
    VaJim

    VaJim Godfather

    672
    2
    Jul 26, 2006
    Virginia...
    Been with directv for 10 years and each time I've had to deal with installers it turns out a frustrating experience. A few years back when we upgraded to hd the installer never could figure out how to run a 2nd line to our bedroom So we were left with a dvr that could only watch/record on one channel

    Today I was scheduled to upgrade to a genie/mini. Wanted the hr44. No can do. Maybe in 4-5 months. Then I was told I would need a new dish and it would have to be installed on the roof (no). Or on a pole. But I would have to get ms utility to mark the area. Bottom line. No install.


    At this rate ill be on rabbit ears before the end of the year. They make it too hard.
     
  2. Jul 18, 2013 #2 of 115
    inkahauts

    inkahauts DIRECTV A-Team

    21,512
    956
    Nov 13, 2006
    If you already have a dish, they won't need to relocate it, just change the lnb.

    And if you really want an hr44 get it form solid signal.
     
  3. Jul 18, 2013 #3 of 115
    peds48

    peds48 DIRECTV A-Team DBSTalk Club

    18,417
    911
    Jan 10, 2008
    NY
    Where is your dish now?

    But I would have to get ms utility to mark the area this is the law is some states
     
  4. Jul 18, 2013 #4 of 115
    VaJim

    VaJim Godfather

    672
    2
    Jul 26, 2006
    Virginia...
    It's on the corner just below the roof line. It has 3 support brackets and that was the problem according to the installer. He said the new dish is larger and I would need it due to my programming. I was going to get the nfl st again this year. But not anymore. Had the genie and st in the order and ended up canceling the whole package

    Supposedly the new dish has larger brackets
     
  5. Jul 18, 2013 #5 of 115
    VaJim

    VaJim Godfather

    672
    2
    Jul 26, 2006
    Virginia...
    Is it free?
     
  6. Jul 18, 2013 #6 of 115
    peds48

    peds48 DIRECTV A-Team DBSTalk Club

    18,417
    911
    Jan 10, 2008
    NY
    Nope
     
  7. Jul 18, 2013 #7 of 115
    inkahauts

    inkahauts DIRECTV A-Team

    21,512
    956
    Nov 13, 2006
    What dish do you have now? If you have Hi Definition now, something doesn't make sense.
     
  8. Jul 18, 2013 #8 of 115
    VaJim

    VaJim Godfather

    672
    2
    Jul 26, 2006
    Virginia...
  9. Jul 18, 2013 #9 of 115
    peds48

    peds48 DIRECTV A-Team DBSTalk Club

    18,417
    911
    Jan 10, 2008
    NY
    the tech is suposed to just replaced the LNB
     
  10. Jul 18, 2013 #10 of 115
    VaJim

    VaJim Godfather

    672
    2
    Jul 26, 2006
    Virginia...
    Well there you go. Another instal failure
     
  11. Jul 18, 2013 #11 of 115
    inkahauts

    inkahauts DIRECTV A-Team

    21,512
    956
    Nov 13, 2006
    Which would mean he wouldn't need to mess with the installation / location of the dish at all, correct Peds?
     
  12. Jul 18, 2013 #12 of 115
    trh

    trh This Space for Sale

    5,267
    221
    Nov 2, 2007
    NE FL
  13. Jul 18, 2013 #13 of 115
    VaJim

    VaJim Godfather

    672
    2
    Jul 26, 2006
    Virginia...
    Thanks for the tip. I need to calm down and relax before I decide to call my 'friends' at dtv
     
  14. Jul 18, 2013 #14 of 115
    Drucifer

    Drucifer New Member

    9,371
    239
    Feb 12, 2009
    NY Hudson...
    If you truly got HD a few years ago, that oval shape-like dish is the larger dish. If it is still an 18" round dish, then DirecTV owes you a lot of money.
     
  15. Jul 18, 2013 #15 of 115
    VaJim

    VaJim Godfather

    672
    2
    Jul 26, 2006
    Virginia...
    I'm pretty sure we've got hd. The installer seemed to focus on the support brackets and how his company did not use or support those pointing to theirs being larger. The need for the new larger dish was to get all we get plus the nfl st. But yet I've had the nfl st since 2003. First with the small regular dish and now the slimline
     
  16. Jul 18, 2013 #16 of 115
    Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

    15,153
    546
    Dec 2, 2010
    Winters,...
    What displays when you push the dash on the remote? (pictures wrong angle and blurry.)
     
  17. Jul 18, 2013 #17 of 115
    VaJim

    VaJim Godfather

    672
    2
    Jul 26, 2006
    Virginia...
    I get the receiver location dialog box telling me that the receiver is in the living room
     
  18. Jul 18, 2013 #18 of 115
    inkahauts

    inkahauts DIRECTV A-Team

    21,512
    956
    Nov 13, 2006
    Yes, but ist should also say a couple other things. Internet conencted or not, and maybe swim?
     
  19. Jul 18, 2013 #19 of 115
    VaJim

    VaJim Godfather

    672
    2
    Jul 26, 2006
    Virginia...
    yes....I did see the 'not connected to the internet'.
     
  20. Jul 18, 2013 #20 of 115
    Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

    15,153
    546
    Dec 2, 2010
    Winters,...
    Darn. My boxes tell me I have SWiM installed, so you're on a different DVR and software.

    As to definitively knowing if you have HD, go to Menu-> Settings-> Display-> TV resolutions. What's checked there? Check 720 and 1080i. Does your TV provide info as to resolution?
     

Share This Page