Been with directv for 10 years and each time I've had to deal with installers it turns out a frustrating experience. A few years back when we upgraded to hd the installer never could figure out how to run a 2nd line to our bedroom So we were left with a dvr that could only watch/record on one channel
Today I was scheduled to upgrade to a genie/mini. Wanted the hr44. No can do. Maybe in 4-5 months. Then I was told I would need a new dish and it would have to be installed on the roof (no). Or on a pole. But I would have to get ms utility to mark the area. Bottom line. No install.
At this rate ill be on rabbit ears before the end of the year. They make it too hard.
Thanks. Sounds like a call to directv is in order. Maybe they can put on the order that IF the swm 16 does not work here, we'll go back to square one. This house was pre-wired for cable tv. When directv came they used the same wiring. When we did get hd a few years back the installer brought in a 2nd line under the house to the living room
There is no reason why a SWM-16 won't work at your house, They still just need to run one line to each receiver location. Given that you said that there are two lines currently going to your living room, it sounds as if you don't have SWM at all. SWM only requires a single line to each receiver, regardless of how many tuners are in that receiver. If you currently have home runs from your dish to the various rooms of the house, the SWM-16 can be installed outside.
For most in-house techs, this is a moot point as they will likely see your WO when they are on the road since they are only dispatched one job at a time, unless your job happens to be his first appointment. Most techs should (are required) carry these switches on their truck
For most in-house techs, this is a moot point as they will likely see your WO when they are on the road since they are only dispatched one job at a time, unless your job happens to be his first appointment. Most techs should (are required) carry these switches on their truck
Techs in my area sign out what equipment they need for there jobs for the day from their shop every morning. They don't drive around with boxes of Swm 16s.
I called directv and asked that they put a note on the WO about how we may keep our 2 hr21 along with the genie. No mini. The csr said no problem. Lets hope it works out.
Techs in my area sign out what equipment they need for there jobs for the day from their shop every morning. They don't drive around with boxes of Swm 16s.
So Drucifer point is a valid one.
Are you in the business?
There is a process tech used to request equipment in advanced
I called directv and asked that they put a note on the WO about how we may keep our 2 hr21 along with the genie. No mini. The csr said no problem. Lets hope it works out.
Well all they have to do is cross out the mini on the work order. It is up to the tech to figure out he'll need a SWiM16 because of the existing equip in the home.
Well all they have to do is cross out the mini on the work order. It is up to the tech to figure out he'll need a SWiM16 because of the existing equip in the home.
Once a work order is generated, it cannot be modified by DirecTV. if a modification is needed, the customer can cancel the current order and create a new order along with another installation date or wait until the tech is onsite and modify the order with the tech
Well all they have to do is cross out the mini on the work order. It is up to the tech to figure out he'll need a SWiM16 because of the existing equip in the home.
Thanks. That's about the way it went last week. The installer asked me which receivers was I going to turn in. He sounded like he was very flexiable as long as it was the hr34
Yea in advance, again they don't drive around with 30 swim 16s 30 swim 8's and 30 Swim lnbs like you implied to Drucifers post.
He stated to call prior with any changes you want to make to your order asap , then you told him his post was moot because you implied they carry around tons of equipment, which is totally false, as Sub contractor techs must sign out the equipment they need for the day.
I don't know where you live that techs are only dispatched one job at a time.
I'm partners with a company that Does Directv installs in a 200 mile area. I know our process.
Everything is Signed out 3-5 jobs a day are giving depending on the estimated time and drive.
If its not on the work order by 5 AM that day you are SOL! Again Swim 16 are barely stocked in our warehouse let alone stocked in our subs vans.
This is my brothers Business , But I installed enough in the past to know that Directv equipment is expensive and stuff goes missing and unaccounted for when you don't sign things out!
On my recent upgrade to a HR44 I elected to keep all of my DVRs (2) and my H24 on the day of the install originally I had planed to give up the H24. There was no problem other than having to confirm on the techs phone to D* customer service that I understood my bill would go up $6. Started the day with 5 tuners the original upgrade plan had 9 tuners, revised plan had 10. The upgrade ito swim included a swim 16, I already had 4 coax lines from the lnb. At least in my case the change was not a problem for the tech.
Yea in advance, again they don't drive around with 30 swim 16s 30 swim 8's and 30 Swim lnbs like you implied to Drucifers post.
He stated to call prior with any changes you want to make to your order asap , then you told him his post was moot because you implied they carry around tons of equipment, which is totally false, as Sub contractor techs must sign out the equipment they need for the day.
I don't know where you live that techs are only dispatched one job at a time.
I'm partners with a company that Does Directv installs in a 200 mile area. I know our process.
Everything is Signed out 3-5 jobs a day are giving depending on the estimated time and drive.
If its not on the work order by 5 AM that day you are SOL! Again Swim 16 are barely stocked in our warehouse let alone stocked in our subs vans.
This is my brothers Business , But I installed enough in the past to know that Directv equipment is expensive and stuff goes missing and unaccounted for when you don't sign things out!
NO one is saying or implying that techs drive with a truck full of SWM16!!!!. But as you already know, we get ONE JOB AT A TIME. So we do not know what job is coming next and as such we must be prepared (have the proper equipment) for a "common" route. there are instances for example when I get a job that requires 6 HDDVRs since HDDVRs are not not popular anymore since the Genie is what is getting install now. So back to my point, calling the CSR to note a account saying that a SWM16 might be needed is a waste of time Becasue when the tech gets the work order he might be just 5 minutes from your house. trust me on this, I do this EVERYDAY and notes are like this are useless
I didn't know that you were an actual installer when you were helping me out the other night. Do you normally see notes on a work order before you arrive at a job? How likely is it that the tech will actually call me before arrival to confirm ETA and equipment? I hope to confirm that he has a 44. Thanks!
I didn't know that you were an actual installer when you were helping me out the other night. Do you normally see notes on a work order before you arrive at a job? How likely is it that the tech will actually call me before arrival to confirm ETA and equipment? I hope to confirm that he has a 44. Thanks!
Yes I am a DirecTV installer. I see the notes on WO when I am on my way to your job, unless you are my first job, I see the notes when I am leaving the current job I I am currently on. so yeah, they are useless. A tech is supposed to call you is part of their job. but not all them do, so YMMV.
Yes I am a DirecTV installer. I see the notes on WO when I am on my way to your job, unless you are my first job, I see the notes when I am leaving the current job I I am currently on. so yeah, they are useless. A tech is supposed to call you is part of their job. but not all them do, so YMMV.
I am the 8-12 time slot with a SWM install and maybe a new dish, so I may be the first. The rep set it up as a Movers Deal to get the equipment for free, so I don't think a new dish is actually needed. Thanks again for your help!
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