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My H20-600 is being recalled

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Nightfall, Sep 5, 2008.

  1. Sep 5, 2008 #1 of 211
    Nightfall

    Nightfall Legend

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    I bought an H20-600 last year at Costco. After running it in my living room for a month, I decided to get an additional HDDVR instead, so I replaced the H20 with a HR20. I put the H20 in the basement back in the original box.

    Fast forward to yesterday. I got a new HDTV for the bedroom. I pulled the H20 out of the box in the basement and reactivated it. Directv was very helpful as normal. However, while I was getting the box online, I was told that this model receiver is being recalled because it suddenly fails. According to the rep I talked to, this model receiver has had sudden failures and the decision was made to replace the boxes with refurbished H21's or a different model of H20.

    After I got the box online and working, I was forwarded to another department which I had to wait on hold for about 10 minutes. The rep who took my call initially waited on hold with me. When I finally got through, the rep gave all my information to the rep in their "recall" department. I was told what would happen. A box would show up on my doorstep, I would take the refurbished H unit out of the box, and put my H20-600 in the box and ship it back. I wouldn't be charged extra for it so long as I got the return out the door in 30 days.

    They also said this was a new process and nothing could be shipped for a couple weeks. This tells me this just was started if they are still getting the process down. I don't know if this affects all H20-600s or just certain serial numbers or what. Just that I am affected and if they are recalling my unit, who knows how many units will be recalled.

    Hope this helps someone.
     
  2. Sep 5, 2008 #2 of 211
    paulman182

    paulman182 Hall Of Fame

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    My H20-600 is working fine, but I wish they'd replace it with an HR2x...
     
  3. Sep 5, 2008 #3 of 211
    joshjr

    joshjr Hall Of Fame

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    I bet everyone would be happy if they did that.
     
  4. Sep 5, 2008 #4 of 211
    gen2rx7

    gen2rx7 AllStar

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    They are recalling the H20-600 models, but not all of them. There is a sticker that is on the bottom of the reciever that indicates if it is good or not. The sticker should read ECO(I think its that) 2.0. I just look for the 2.0 on the sticker. We are supposed to swap all H20=600's w/o the 2.0 sticker, anytime we see them.
     
  5. Sep 5, 2008 #5 of 211
    Mertzen

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    Yup 2.0 can stay, all others including the ones without stickers have to go.
    Who makes the 600s btw?
     
  6. Sep 5, 2008 #6 of 211
    Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    Manufacturer -600 is LG.
     
  7. Sep 5, 2008 #7 of 211
    Nightfall

    Nightfall Legend

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    Thanks for the info. I knew nothing about this and I appreciate the extra info. I don't think my receiver will have a problem lasting for a few weeks until the replacement gets here. I don't expect the replacement for a few weeks because the rep said they were still working on the process. Actually, it sounds like this has been going on for a while. Maybe they don't have an refurbished units or something like that.

    Thanks again!
     
  8. Sep 5, 2008 #8 of 211
    Mertzen

    Mertzen Hall Of Fame

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    Who's taking the fall for this one? D* or LG ?
     
  9. Sep 5, 2008 #9 of 211
    jtcrusader

    jtcrusader Legend

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    That would stink to give it up and end up with an H-21 without the tuner. A crying shame they can't do something to make the H-21/H-23 compatible with the AM-21 tuner.
     
  10. Sep 5, 2008 #10 of 211
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Well, they just "might be" someday.
     
  11. Sep 5, 2008 #11 of 211
    Nightfall

    Nightfall Legend

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    To me, it doesn't matter. I get HD locals so I don't need a tuner. I have one on my main HR20 with a small set of rabbit ear antenna, but I just don't use it.
     
  12. Sep 5, 2008 #12 of 211
    headwear

    headwear Cool Member

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    So you are saying that if my h20-600 does not have a sticker it needs to be replaced. I cant find a sticker on the bottom of the unit at all, were on the bottom should it be?
     
  13. Sep 5, 2008 #13 of 211
    David Ortiz

    David Ortiz Save the Clock Tower!!

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    I have an H20-600 with no sticker. It is an owned receiver. Are they replacing owned receivers with owned receivers? I wonder.

    I'd rather have an H21 for the network connection it has.
     
  14. Sep 5, 2008 #14 of 211
    HDTVsportsfan

    HDTVsportsfan New Member

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    I asked DirecTV about this a couple of weeks ago. If i remember it wasn't a safety issue, but a wierd 741 message (or similair) that would just pop up.
     
  15. Sep 7, 2008 #15 of 211
    jtcrusader

    jtcrusader Legend

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    They will get my 600 when they can pry it out of my cold dead hands...or whenever it bricks, whichever is first.
     
  16. Sep 7, 2008 #16 of 211
    RobertE

    RobertE New Member

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    If it doesn't have a ECO 2.0 sticker, your -600 days are numbered. And those numbers are low.
     
  17. Sep 7, 2008 #17 of 211
    WERA689

    WERA689 Well-Known Member

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    Hadn't heard about this. I know that my first H20-600 (my first HD receiver) is around 2 years old now. It has had no problems. And I have one that's about a year old, also no problems. If these units are affected, will DirecTV contact us, or will we need to contact them.
    BTW, I'll check for stickers on both when I go downstairs later.
     
  18. Sep 7, 2008 #18 of 211
    jtcrusader

    jtcrusader Legend

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    Freaking "lovely"! :mad:

    No sticker on mine. I will be HOSED without the OTA tuner that is in the 600. Anyone have "options" for those of us who have no desire to get the HR-series plus the AM-21?
     
  19. Sep 7, 2008 #19 of 211
    paulman182

    paulman182 Hall Of Fame

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    No sticker on mine, guess it is saying bye-bye.

    If I talk to them on the phone about it, I'll see how much they'll take to swap it with an HD DVR.
     
  20. Sep 7, 2008 #20 of 211
    RobertE

    RobertE New Member

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    If you haven't you may want to add a laptop cooler to the -600 to help deal with the heat issue.
     

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