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My Hopper/Joey Install Experience

Discussion in 'Hopper System Support Forum' started by James Long, Mar 15, 2012.

  1. djlong

    djlong Hall Of Fame

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    Jul 8, 2002
    New Hampshire
    My install went virtually glitch-free. Only a couple of minor things that were quickly resolved.

    Now that I'm actually playing with the software and getting a feel for things, I probably have too much hardware.

    Apparently I misunderstood how a Joey sees two Hoppers. I thought it would look like one "virtual device" but it doesn't. You have to pick which Hopper's recording you're looking at. Since that's almost identical to how one of my Hoppers "sees" the other, I think my 2H/3J setup may go down to 2H/1J.
     
  2. ATARI

    ATARI Hall Of Fame

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    May 10, 2007
    I had my H/j/j installed on July 4th. I also commented that my local CBS/NBC/ABC were not as sharp and a little 'pixelly' compared to what I had with DTV. But I'm not sure if that's because the local affiliates are sending a more compressed stream to Dish (seems unlikely), or that Dish is compressing locals more due to less satellite bandwidth (seems more likely).

    I also noticed my Joey's running hot. Try mounting them vertically instead of horizontal. Seems to have helped in my case. At least they haven't melted yet ;)
     
  3. Jhon69

    Jhon69 Hall Of Fame

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    Mar 27, 2006
    Central San...

    So you don't have the aspect change option(16x9/4x3#1/4x3#2) when you go into the HDTV Menu Tile,like I do on my 922?.
     
  4. P Smith

    P Smith Mr. FixAnything

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    W.Mdtrn Sea
    It's the same.
     
  5. 3HaloODST

    3HaloODST Godfather

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    Agreed.
     
  6. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    Apr 17, 2003
    Michiana
    One can pick the shape of their set ... but it does not change the size of the fonts and graphical layout. It is all small print (especially on a SD set).

    Overall I like the GUI - but as I age I wouldn't mind a large print edition. :D
     
  7. bt66

    bt66 New Member

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    Jul 20, 2012
    Less tha 24hrs after install, one of my Joey's freezes. Just like you would pause a movie. Then a blank screen. Sucks right? DO a reset on Joey & same result.

    Call Tech support, they tell that everytime a Joey gets froozen like that, I need to reset the Hopper....bummer. Not a good solution at all. But's that's how it works. They schedule a Tech to come out & check it out. Dude tells me that it's the Hopper that's an issue. Replaces the Hopper(new one in less than 24hrs). All good right ???

    Noooo!!!. Tech is gone I am watching tv with the Joey & I am trying to scan channels & Voila! it freezes. Can't change channels or do anything with the remote. Can't even power it off. Reset again. Sick & tired. Replacing Joey with Hopper(to get this Hopper is another story).

    I suggest everyone who orders Hopper/Joey to hang on to to their monthly Service plan for $7. For how HOT these units run even when they are off...I don't think they will last too long. If your Hopper sits in a wodden cabinet, this could be a fire hazard as well. Make sure it's well ventilated.

    SO FAR NOT HAPPY WITH THIS SYSTEM. When I asked about the POOR HD PICTURE, tech did not have an answer. It is what it is. Wish I could go back to DirecTV.
     
  8. RasputinAXP

    RasputinAXP Kwisatz Haderach of Cordcuttery

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    Jan 23, 2008
    ...it's not going to get that hot. Things will not burst into flame.
     
  9. RoboDad

    RoboDad Cool Member

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    Aug 15, 2008
    Just thought I'd add my experience. Had a 2 Hopper / 2 Joey / 2 sling adapter installation done yesterday.

    One of my neighbors (and a good friend) is a Dish retailer/installer, so I told him last week that I was ready to upgrade from my dual 722 setup to a Hopper/Joey setup. He ordered the hardware, and it arrived Friday, but his schedule for the day was already full so he couldn't take care of my install until Monday.

    I did my homework, and had all of the locations prepped and staged for the new devices before he arrived at 9 am yesterday. When he arrived, we set up the duo node first, which was easy since all of the cable runs already came together in the garage. Next we set up the two Hoppers (family room and master bedroom). Once the software downloads were completed, he called the activation number to get them authorized. Of course, since there was a difference in price, the woman on the phone required my authorization, but she kind of laughed when she realized that, because of what I was replacing, the difference was one dollar per month.

    After the authorization/activation was done, we verified that both Hoppers were working well, and moved on to the upstairs Joeys. We plugged them in, downloaded the software, connected them to the Hoppers, and we were done.

    There were no glitches, hiccups, or problems of any kind. My friend laughed out loud as he looked at his watch when he was leaving. The entire install took less than 90 minutes, and he commented that it was the fastest, easiest Hopper install he has ever done.

    I haven't had any problems with the equipment so far, but I did also take one precautionary step. I went to my local Target and picked up a couple of cheap USB fans, and put one next to each Hopper. Without the fans running, the Hoppers were uncomfortably hot to the touch on the underside of the units, but with them running they are barely above room temperature. I'm not going to open them to check the actual temps, but I am confident that they are going to be fine with these fans attached.

    I'm still learning my way around the new system, but so far I am VERY impressed. Sure, there are still some kinks to work out (like seeing an EHD on one Hopper from another Hopper), but overall this is the most advanced DVR I've ever seen.

    Probably the biggest complaint I have so far is that the Sling adapter support still needs work. Before the install, I couldn't resist playing with the adapters on my old 722s, and was very impressed. I could see and watch my EHD recordings without having to do anything special, and the performance and quality was amazing. On my Hoppers, I can't see my EHD recordings at all, and watching my internal recordings has kind of spotty quality. I hope these issues are addressed in a future update.
     
  10. RasputinAXP

    RasputinAXP Kwisatz Haderach of Cordcuttery

    3,145
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    Jan 23, 2008
    If you've only been running it for a day or so, wait about 48 hours for full effect. The 922 and the Hopper have a 48 hour 'settling' period.
     
  11. ChE74

    ChE74 Cool Member

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    May 1, 2009
    Hi All
    I'm new to DISH and to this thread. My Hopper and one Joey were installed Jul 16. Thus far no glitches. After 17 years with DTV and 5 yrs with to clunky old HR 20s. My present setup is a breath of fresh air. When our house was built a few years ago I made sure that each potential TV location was wired with 2 RG6 cables (i needed 2 for the HR 20s) and cat 5 for phone. This made the install very simple.
    Some here have reported that their boxes run hot. Well IMO hot is relative. If I can touch and leave my hand on it, it's warm not hot. I consider my system as warm, and not much if any warmer than the HR20s. PQ on HD is at least as good as the DTV and SD is definitely better. I have not noticed any pixilation reported by others. All my sat. readings (West Valley of Phoenix area) are better than the avg's reported by some kind person in spreadsheet. A bonus for us is some of our regularly watched channels are now in HD. The installer was very courteous and made no mess and left us with a tidy setup. A minor glitch was in what was included in my package (Ameica's top 250). A quick short phone call to CS cleared it up to my total satisfaction. Again the CSR was very courteous and helpful (unlike some of them at DTV). Any way I'm not here to bash DTV but, here to say that so far I'm happy we switched.
     
  12. domingos35

    domingos35 Icon

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    Jan 11, 2006
    :welcome_s to dish
     
  13. RoboDad

    RoboDad Cool Member

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    Aug 15, 2008
    ChE74, before you dismiss the heat issue, put your hand on the underside of your Hopper, especially on the right side. Both of my Hoppers were so hot there that I couldn't keep my hand on them for more than a few seconds before it became very uncomfortable. With a cheap (and reasonably quiet) USB fan sitting next to that side of the Hopper, it is near room temperature.

    Also, many of the people here reporting the heat issue didn't do so subjectively. They opened their Hoppers and got the actual temperature reading, which was sometime as high as 150 degrees.
     
  14. ChE74

    ChE74 Cool Member

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    May 1, 2009
    Thanks for the welcome domingo35

    And Thank you RoboDad for your comments and suggestion. It's looks like a great solution. I don't take the temp. issue lightly. I neglected to indicate how my Hopper was situated. It's in a standard width equipment cabinet fully open front and back. From day 1 I have it elevated with two strips of wood located on the outside of it's small feet. This gives it 1½+" of clearance on the bottom and it has about 3" of top clearance. Ambient at its location is 80° F. I can move my hand all around and feel the underside and as you indicated the highest temp. of the case is at the right underside. I did the same elevation thing with my old warm running HR20s.

    A few ?s
    Can you give me and others the make etc. of the fan your using.
    Is there an system info page that reports the internal temp.? My HRs reported that on an info page.
    Have any of HIRT members commented on the temp. issue, here or on another thread? If so what have they said? Although my Hopper may be a little cooler that others I'm sure it would be better of running cooler.
    Perhaps someone familiar with current electronic components can comment on their sensitivety to temp. Reading reviews of all types of electronic devices i.e. AV receivers, some blu-ray players, notably an OTA DVR, many are reported as running very warm to hot. Are the components more robust or is this just a corner cutting measure?

    Thanks again to all.
     
  15. domingos35

    domingos35 Icon

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    Jan 11, 2006
    i used this fan on my 722
    http://www.ebay.com/itm/Thermaltake...ooling_Pads&hash=item20c7a96104#ht_500wt_1127
     
  16. skyviewmark1

    skyviewmark1 Godfather

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    Sep 28, 2006
    Personally, I am looking forward to the new house Dish is going to buy me when the Fire Marshall confirms that the house fire was caused by the Hopper. :)
     
  17. domingos35

    domingos35 Icon

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    Jan 11, 2006
    u wish :nono2:
     
  18. RoboDad

    RoboDad Cool Member

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    Aug 15, 2008
    I can't answer some of your questions, but I can comment on the robustness topic. Most components can handle heat up to roughly 75-80C (165-175F), but not for sustained periods of time (longer than 12 hours, for example). In the case of a Blu-ray player, AV receiver, or similar component, the device is not typically on and generating heat the majority of the time. Similarly, a PC CPU can handle very high heat, but in most cases it won't be sustaining that heat for long periods of intense work, so it is generally fine with it.

    The Hopper, however, is generating unusually high heat on a constant basis - it is never "off". If it is only getting up to 60C (140F), that probably won't damage the majority of the internal components, but it will likely cause the hard drive to fail much sooner than it otherwise would have. I had that happen with one of my old Dish 722 DVRs about two years ago, because I never paid attention to the heat it was generating. I don't want to make that mistake again with my Hoppers.

    Yes, that's a great fan for the Hopper. You can get it at Amazon for a better price:

    http://www.amazon.com/Thermaltake-M...343599589&sr=8-2&keywords=thermaltake+usb+fan

    Right now I am using a pair of cheap fans from Target, but I plan to replace them with the Thermaltake version very soon.
     
  19. bt66

    bt66 New Member

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    Jul 20, 2012
    I don't think we should be buying extra fans etc to cool this thing. DISH should have done a better job designing this an internal fan or better electronics to make it run cooler. I don't like fan noises when watching my movies. It really kills the experience when you have very good HT system. HD quality is definitely not as good as DirecTv. I hope they correct it soon as well.
     
  20. Lee Bailey

    Lee Bailey Mentor

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    May 18, 2008

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