Well, after 4 months of reliable service, my HD-Tivo died. Starting about 4 weeks ago, I occasionally saw the unit slow to a crawl while navigating the menus. It happened only a few times so I chalked it up to just being a bad Tivo day. Then, about a week later, it started freezing for a minute or two. This happened about every 4 days. The problem then started to get worse over time until last week when I had to continuously do a complete power down/up cycle several times a day just to get it running again. At first I thought it may have been a heat problem but now I think the hard drive went bad. I called DirecTV on Monday. After describing the problem, the CSR quickly ordered a replacement. No hoops to jump through, no fuss. It's obvious I wasn't the only one to have this happen especially since this and other forums are buzzing with reports of HR10-250's failing. I received the replacement last night and hooked everything up. No problems. My old receiver had an April manufacture date. This new receiver is dated July. The only differences I have seen so far is that the menus and guides are MUCH faster. I also now have channel logos on the Now Playing list which I didn't have before. I still don't know if the HDMI output ever worked since I never used it. I guess my advice right now is to keep a close eye on your HR10-250 after about 3-4 months of service. Apparently, many of them are breaking. I will, of course, be updating my review with this new information.