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MyCenturyLink

Discussion in 'DIRECTV Connected Home' started by CATCRAW, Mar 2, 2013.

  1. CATCRAW

    CATCRAW Legend

    137
    0
    Mar 27, 2008
    What is DMZ mode??
     
  2. machavez00

    machavez00 Hall Of Fame

    3,740
    8
    Nov 2, 2006
    Phoenix,...
    This is what is on the modem internal page

    Looking at the HR34 info page, it still shows 192.168.0.7 as it's IP adress. When I had my PS3 setup in DMZ mode, the system summary screen on the PS3 showed the WAN address of the modem as it's IP address.

    Everything is working except caller ID.
     
  3. lwilli201

    lwilli201 Hall Of Fame

    3,189
    28
    Dec 22, 2006
    Missouri
    After some research, I found out why I can not get My Centruylink on my receivers. I am in Missouri and My CenturyLink on DIRECTV is only available in the following 14 states: AZ, CO, IA, ID, MN, MT, ND, NE, NM, OR, SD, UT, WA and WY.

    http://www.qwest-business.com/demos/myctl-dtv.html
     
  4. atcontroller

    atcontroller New Member

    2
    0
    Mar 13, 2013
    After reading this thread, i was able to remove the My Centurylink menu item and restore my Caller ID..

    I have the HR24/100 - Had the My CenturyLink menu item
    H25/100 - Had the My Centurylink menu item
    2 of H25/500 - Did not have the My Centurylink menu item

    I have the Centurylink ZyXEL PK5000Z modem.

    So I went into the Advanced Setup and then the UPnP section.

    I disabled the UPnP NAT T-List, Item 2... I then removed the DirecTV models that were the problem in the table on the bottom. After, I rebooted the modem and the DirecTV receivers. I no longer have the My Centurylink menu option. The Caller ID feature reappeared under the "EXTRA" menu option and now works correctly.

    In the DirecTV hardware, under Network Settings, there is a Network Services feature. This is where the My Centurylink was being ported into the box. I played around with blocking the ports but it still showed up.. So I just disabled the feature and removed the hardware from the table.

    Hopefully this will help someone in the same situation. Neither Centurylink or DirecTV have any idea what I'm talking about. I spent hours trying to convince them I wasn't insane.. got the usual run around so finally found this site and thought I'd post my results on the matter.

    Alan
     

    Attached Files:

  5. atcontroller

    atcontroller New Member

    2
    0
    Mar 13, 2013
    The very last help item in the Help list is how to remove the features.. It lists a phone number to call.. This is how it goes down....

    Can I disable My CenturyLink™ on DIRECTV®?
    Yes. Call My CenturyLink™ on DIRECTV® technical support at 1 800 247-7285 to have the features disabled on your account.


    So, I call the number… It gives me 3 options….

    1 for telephone/voice repair
    2 for internet repair
    3 for Video repair.

    I select 3.
    Then it says “if you are calling about the My Centurylink features on DirecTV, press 1..”

    I press 1 and I get an agent somewhere in some 3rd world country.. When I explain my problem this is what I get….
    “sir you have reached DSL repair… I will transfer you to DirecTV tech support….”
     
  6. machavez00

    machavez00 Hall Of Fame

    3,740
    8
    Nov 2, 2006
    Phoenix,...
    I like the My CenturyLink app. It allows me to access my voice mail and call logs, along with caller ID. I don't have a phone line next to my Genie, so traditional caller ID is not an option.
     
  7. machavez00

    machavez00 Hall Of Fame

    3,740
    8
    Nov 2, 2006
    Phoenix,...
    Update: My CenturyLink began working correctly. I have even changed to the C1000 modem and caller ID and call waiting ID work.
     
  8. tucsonmac

    tucsonmac New Member

    3
    0
    Aug 7, 2013
    arizona
    i have mycentury link on my directv menu and want to get rid of it. I does not work with genie. Every time i have dtv remove it, it comes back. No one especially Centurylink has any idea what to do.
     
  9. tucsonmac

    tucsonmac New Member

    3
    0
    Aug 7, 2013
    arizona
    I still can't get my centurylink to work. I rest as sugested by atcontroller and it still came back. Caller id works fine when it is in the extras, but not when my century link comes back on the menu list. ( i have the same modem as atcontroller) In fact when i go into the century link i need to wait for it to load and whenn i say back to tv it freezes the screen on my genie 34. what a loss of a neat feature.
     
  10. tucsonmac

    tucsonmac New Member

    3
    0
    Aug 7, 2013
    arizona
    Well if anyone is interested in removing mycenturylink from DTV, it finally happened. I read some where it was bundled with your home phone and it was. I finally got a hold of a tech that new that and submitted a work order to turn this option off. (it was free so no big deal he said) I did a reset after i received the notice the work order was filled and it has not shown up now for two whole days. So far so good
     
  11. machavez00

    machavez00 Hall Of Fame

    3,740
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    Nov 2, 2006
    Phoenix,...
    If you add Message Manager or had qHome, MY CL came with. You can unsubscribe from Message Manager/qHome to get rid of My CL.

    I have the HR34 Genie and My CL works. I have to hit play a couple of times to get my voice mail to play the first time, other than that it works fine. I don't have a phone line whee my Genie is at so this works for me.
     
  12. Supramom2000

    Supramom2000 In Loving Memory of Onyx-2/23/09

    3,804
    159
    Jun 20, 2007
    Colbert, WA
    Mime is workimg great.
     

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