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National release of 0X1FE bricked my HR20-700

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by bt-rtp, Feb 15, 2008.

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  1. bt-rtp

    bt-rtp Icon

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    Dec 29, 2005
    The national release of 0X1FE bricked my HR20-700 two nights ago at 3:50 AM. It was dead as a door nail and would not respond to the reboot button (RBR) on front or a power cycle.

    So I called in and the CSR told me about holding the RBR for five seconds after plugging in the power cord and then letting go and pressing the power button within 2 seconds. That caused it to boot up and then immediately begin a download of 0x1FE.

    My HR20-100 had no problem with the 0x1FE upgrade.
     
  2. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    Jun 18, 2006
    The CSR steered you in the right direction. There's always a possibility of a bad download, and I'm sorry it had to happen to you. Sounds like all's well that ends well, though.
     
  3. bt-rtp

    bt-rtp Icon

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    Dec 29, 2005
    We had multiple power outages on Sunday and I think that my software was somehow corrupted. I noticed that my OTA tuners dropped from 100% to about 33% and I was getting 771 errors for each OTA channel.

    I assumed that the ATSC tuners went bad, but after the 0x1FE download, the ATSC tuners are back to 100% signal quality.

    Perhaps the software downloader process needs to do an integrity check on the existing software before doing a regular download.


     
  4. Thaedron

    Thaedron Hall Of Fame

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    :eek2: One call to CSR who quickly resolved a technial problem. Are we in Kansas anymore?

    Seriously, glad to hear that your problem is solved. And I've learned something in the process.
     
  5. bwaldron

    bwaldron Impossible Dreamer

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    Oct 24, 2005
    So it was only mostly dead.

    Glad it wasn't truly bricked.
     
  6. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Dec 9, 2006
    This is a real problem for the DVRs. The software has sumchecks before it installs, but power glitches can have the hardware [chips] be in non normal states.
    Pulling the power cord for 10 min usually clears this, when it "cold boots".
     
  7. hasan

    hasan Well-Known Member

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    Sep 22, 2006
    Ogden, IA
    Multiple power outages in a single day scream for a UPS.:)
     
  8. 1nonly

    1nonly New Member

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    Jan 9, 2008

    Nice Princess Bride reference! You get the OSS (Old-School-Star) of the day for that one.
     
  9. kitchj

    kitchj Godfather

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    Aug 3, 2007
  10. bwaldron

    bwaldron Impossible Dreamer

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    Oct 24, 2005
    ;)
     
  11. TigerDriver

    TigerDriver Electronics Engineer

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    Jul 27, 2007
    If it had to happen, I'm glad it happened to him rather than to me!!devil12:
     
  12. Supervolcano

    Supervolcano Hall Of Fame

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    Very interesting.
    I'll have to remember that one.
    Troubleshooters like me are always looking for new ways to kick these receivers in the butt.
     
  13. BJM

    BJM Godfather

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    Dec 9, 2006
    Could someone add that restart tip to the "Tips and Tricks" guide?
     
  14. carl6

    carl6 Moderator Staff Member DBSTalk Club

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    Nov 15, 2005
    Seattle, WA
    Okay folks, took a day or two but I did get an answer from DirecTV on this.

    This is NOT a different way to force a download. This key sequence doesn't do anything (other than red button reset).

    The original posters unit had been commanded to download the software. For whatever reason it hung up. The power cycle cleared it, and because the command to download was already active in the unit, it continued following that command. The key sequence had nothing to do with it.

    Carl
     
  15. Supervolcano

    Supervolcano Hall Of Fame

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    Had a feeling carl6.
    Thanks for disproving and clarifying.
    ;)
     
  16. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    Jun 18, 2006
    Thank you Carl. For those who don't know, Carl6 is one of DIRECTV's TechKnow Guides and a great "go-to" person for all sorts of information. Also someone I'm proud to call a friend.
     
  17. BK EH

    BK EH Legend

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    Oct 3, 2005
    This is very interesting because a similar thing happened to our HR20-100 about 10 days ago. We had violent thunderstorms between 1 and 3am. The power went out for 20 minutes then and the unit was on a UPS.

    Next day it was frozen solid, dead. RBR did nothing. Then unplug and plug in did nothing. Then, I had to press and hold the power switch and that started a reboot. Guide and sound came up but no picture on any channels -- black. I had to do an RBR, and then it worked.

    Turnd out that the new national release downloaded and installed during that storm period.
     
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