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Need help with Samsung deca hookup

Discussion in 'DIRECTV Connected Home' started by jford951, Apr 26, 2013.

  1. jford951

    jford951 Godfather

    447
    1
    Oct 6, 2008
    Directv is instructing me to hook the deca end labels for the STB to my coax on the tv. I thought you weren't supposed to hook that to the tv
     
  2. RAD

    RAD DIRECTV A-Team

    16,397
    117
    Aug 5, 2002
    Dripping...
    No, don't connect it to the TV, it needs to be connected to a power supply/inserter.
     
  3. jford951

    jford951 Godfather

    447
    1
    Oct 6, 2008
    I thought I needed a powered deca and they sent me a receiver deca. Dtv is insist this is correct can I plug it into the power inserter for the swim 16
     
  4. Jacob Braun

    Jacob Braun King of Awesome

    1,158
    166
    Oct 5, 2011
    Tulsa, OK
    No, you can't. You'll either need them to send you a Cinema Connection Kit - Coax or get one through a third party like Solid Signal. Ordering from Solid Signal might be your best bet.
     
  5. Stuart Sweet

    Stuart Sweet The Shadow Knows!

    37,060
    287
    Jun 18, 2006
    The csr is totally utterly wrong. You need a broadband (powered) deca. Plug one end into the deca power adapter, one end into a coax line that runs to the SWM, and the Ethernet cable into the
    TV.
     
  6. jford951

    jford951 Godfather

    447
    1
    Oct 6, 2008
    I'm on call # 5 no one at csr seem to know anything about this setup. One person told me this wasn't a supported directv set up
     
  7. jford951

    jford951 Godfather

    447
    1
    Oct 6, 2008
    Well call#6 was unaware of this setup also. He tried to tell me to conect coax to the tv. Once I told him no he actually put me on hold and went to look at a setup they had in the building. When he got back to the phone he apologized and told me I was right. So we will see in a few days if I get the right one.

    If any directv people happen to read this there is a lot more training need for Crs reps on this setup
     
  8. peds48

    peds48 DIRECTV A-Team DBSTalk Club

    18,386
    906
    Jan 10, 2008
    NY
    "we" send a request to DirecTV about the lack of training on this subject and it looks like they never got the message.
     

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