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Need Some Installation Advice

Discussion in 'DIRECTV General Discussion' started by kb24sd, Jun 25, 2012.

  1. kb24sd

    kb24sd The Specialist

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    Jun 21, 2012
    Ok so my Directv setup of a HR34 and 3 HD Receivers is scheduled to be installed this Saturday afternoon.

    I live in a 2 story house.My main concern is that I have a previous DTV dish sitting on my roof from when my house was being rented out 4 years ago and some wiring is still on top of my roof.I will say that I was not happy when I saw this old install & setup and know the contractor who installed that setup did a piss poor job overall.

    Now what I'm trying to avoid on this new DTV install is that the installer telling me "Your going to need a custom install" that will require additional $$$.I asked the sales rep about this and she said "don't worry your install will be free and the installer will remove your old DTV setup before installing the new DTV equipment".

    I'm really weary about what the sales rep said and kind of have a gut feeling that the DTV installer is going to tell me I need a custom install and will be required to pay additional costs.

    :(

    Also what other advice can you guys offer me and what to look out for during the install?

    The HR34 will be installed in my master bedroom which has my 40" Sony Bravia TV, PS3, and my AT&T DSL U-Verse 2WIRE gateway.2 other HD Receivers will be installed in 2 other rooms on the 2nd floor of my house and the 3rd HD receiver will be installed in my downstairs family room.
     
  2. spartanstew

    spartanstew Dry as a bone

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    Wylie, Texas
    I've heard that they will no longer go up onto a two story roof to do an install. That doesn't necessarily mean it'll be a custom install, but they may install a new dish somewhere else and leave the old one where it is.
     
  3. peds48

    peds48 Genius. DBSTalk Club

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    NY
    right, with the new OSHA regulations, installers are not permitted to work off the ladders, without owners consent to install a wire harness plate(s) on the roof. if this is the case, the owner would then have to sign a waiver to NOT hold DirecTV responsible for any damage or leaks that this might cause. installers are only allow to install dishes on the roof edge where they won't have to of the ladder. if LOS is a problem then a pole mount can be install. this is the policy, but note that not all installers adhere to it.
     
  4. dielray

    dielray Legend

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    Aug 5, 2009
    Note that OSHA does allow for an alternate fall arrest plan when a safty harness would be impracticle or more dangerous. Some HSPs take the stance that installing an anchor is just as or more dangerous than installing a dish and is impraticle. These HSPs adhere to an alternate fall arrest plan(basicly regular education). If the tech is not able to take down your old dish due to safty policies, he will/should let you know.

    Any custom work you opt for would be gone over with you prior to the start of installation. Basically, if your OK with lines ran and comming in from the outside or have an unfinished basement, you probally won't need any custom work.
     
  5. jdelaney62

    jdelaney62 New Member

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    Jun 26, 2012
    They went up on my two-story roof yesterday to install a new 4-line LNB in my dish because they had to upgrade me from the SWiM 8 to the SWiM 16. The dish is on the edge of the roof, so he did not have to leave the ladder.

    The HR34 put me at 9 tuners, so they upgraded everything except the wires. I think it really depends on whether you get a real DirecTV in-house installer or a subcontractor.
     
  6. harsh

    harsh Beware the Attack Basset

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    Jun 14, 2003
    Salem, OR
    With respect to portable ladders, fall protection isn't necessarily recommended or required by OSHA. That's usually a company policy.

    http://www.osha.gov/pls/oshaweb/owadisp.show_document?p_table=INTERPRETATIONS&p_id=23870
     
  7. Camborita

    Camborita AllStar

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    Nov 9, 2009
    I had an install about 2 weeks ago to put in a SWIM dish/system (an upgrade from my old AT-9 dish) and he put the new dish up on the 2nd story roof. I don't know if he left the ladder or not, however.

    Also, the installer told me they no longer remove old equipment. Not sure if that was true or not, but since getting my old dish down myself won't be a big deal, I didn't worry about that.

    My general advice for your install is to just be present, without constantly hovering and be polite. If you see something you aren't comfortable with or unsure about, just be courteous and ask about it. Usually that will get you pretty far with most installers and they will work with you to get things how you want.
     
  8. peds48

    peds48 Genius. DBSTalk Club

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  9. kb24sd

    kb24sd The Specialist

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    Jun 21, 2012
    ***Update***

    Install is going on right now as I'm typing up this post.

    The installer showed up 1 hour ahead of schedule which was nice. He did a quick inspection of my house both outside & inside. He told me I would need a Slim line dish which would have 5 LNB's and SWM and would need a separate Directv Worldwide dish for the filipino channel package. He said I would not get charged extra for the second Directv worldwide dish.He also removed and will be taking the 4 year old Directv worldwide dish that was on my roof when my house was being rented out and the renters had Directv then.

    I asked and he said he would be installing 8 SWM and not a 16 SWM. He also asked how I knew what a SWM was and I said I did some research on internet forums.

    He also told me he was replacing and installing new RG6 cables.

    He said for my 3 HD receivers I would be getting the H25's. He said he installed the hardware and did the cabling and that later his supervisor would show up with the HR34 and 3 H25 HD receivers.

    So far install is going pretty good.
     
  10. kb24sd

    kb24sd The Specialist

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    Jun 21, 2012
  11. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Dec 9, 2006
    It isn't for me, as my H25 is great.

    Now if I didn't have a SWiM, or the coax networking [aka DECA], "then" the 24 has to be what I'd get, because the older 24 works on older systems.
     
  12. n3vino

    n3vino Godfather

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    Leon...
  13. west99999

    west99999 Icon

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  14. kb24sd

    kb24sd The Specialist

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    Jun 21, 2012
    Well install is finally done after about 5 hours and honestly the installer did a great job and really knew what he was doing. He installed both the slimline 5 LNB SWM and the Directv worldwide dish for the filipino channel.Installed new RG6 cables, installed Direct Cinema, programmed the Directv remotes to each of my 3 Sony Bravia TV's, and 1 Vizio TV. He updated & installed all of the software updates on each 3 H25's and the HR34.Tested out and made sure each Satellite box had a network connection and also tested out the phone line connection on the HR34.

    Overall I'm very pleased and I am immediately seeing a big difference in picture quality and sound quality especially with the Vizo Plasma TV which is the weakest out of all of my TV's.Before when I had AT&T U-Verse we had the TV interal sound setting & U-Verse cable box maxed out on the sound settings and still had trouble hearing. Now we don't have this issue anymore after Directv was installed.

    I signed up for the basic $6.95 monthly protection plan and honestly I'm not sure I really need it since I'm in San Diego and we hardly ever get any strong storms, high winds, or extreme bad weather. So I'm probably going to cancel the protection plan.
     
  15. trh

    trh This Space for Sale

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    "new" regulations? OSHA fall protection goes back at least 30 years. The recent change mandated that residential builders had to comply with OSHA fall protection regulations (they had been exempt since 1995). Dish installers had never been exempt from fall protection regulations. It just wasn't enforced.

    And even if there was an anchor for the installer to tie off on, there would have to be a qualified/competent supervisor onsite while the installer was on the roof.
     
  16. n3vino

    n3vino Godfather

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    Oct 2, 2011
    Leon...
    The PP does not go into effect until the 2nd month. After that it goes into effect for one year. There may be a penalty if you cancel it during that time. You might want to check that out. Here are the terms and conditions. http://www.directv.com/dpp_terms/1010_protection_plan_terms.pdf
     

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