1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

NetFlix and 5.1 Sound streaming

Discussion in 'Internet Streaming Services' started by Rich, Mar 26, 2011.

  1. Rich

    Rich DBSTalk Club DBSTalk Club

    27,000
    523
    Feb 22, 2007
    Piscataway, NJ
    Sorry it took me so long to get back to the forum about the Apple TV and 5.1 sound. I got the Apple TV box late yesterday afternoon and hooked it up. Went thru the setup and had everything set correctly and then went to NF and played what I thought would be a 5.1 movie. PCM. OK, called NF and asked them how I could tell which programs were streaming 5.1. First thing the CSR says is, "You don't have enough bandwidth to get 5.1. You're only getting 1.7x Mbs to your Apple box." I explained to him that I have the fastest modem that Cablevision offers, plus a "booster" for it and usually get between 20Mbs and 30Mbs down. "Nope, you're only giving that box 1.7x to work with (don't remember the exact figure, hence the "x") and it won't put out 5.1." Talk to him for a couple minutes and we get cut off. Apparently there is a time limit on how long they can talk.

    So, I call back and get a different CSR who tells me the same thing. I explain my modem-router setup and he says you have too many devices on the router. So I go to the modem and take the feed to the router off and plug the Apple box into the modem and the call is disconnected. I call back and get another CSR who quickly tells me that Apple TV boxes do not stream 5.1. I insist that they do and she goes to check with her supervisor. She comes back and says I'm correct but I don't have enough bandwidth (is that the correct term?). She suggests I call my Net provider. Call gets disconnected. I plug the router cable back into the modem and switch Ethernet wires from the Apple box, thinking that I might have a bad cable.

    I call Cablevision, a company that I've done business with for years and I know that they have great tech support. The tech support guy I get tells me to run a speed test on my computer while he does the same thing to my modem from wherever he is. We both get the same figure: 20.18 down. I explain to him what's happening. He says it's not my system or Cablevision's. I just had all my feed lines to the modem replaced about a year ago and he notes that. Tells me we wouldn't be seeing 20.18 if there was a bad cable. I'm satisfied with his explanation.

    I call NF back and start to explain exactly what's happening to another CSR who tells me I'm now getting less than 1.0Mbs to the Apple box. I explain what I've done and what the results have been and he says, "Wow! You really know a lot about this stuff." Then the call gets disconnected. By now, I'm past furious and beginning to have some really evil thoughts regarding NF. But I call back and ask for their technical support. Naturally, the CSR tells me that he can provide that support. So I start to tell him and he says, "You know a lot more about this than I do." Great. I ask him if he could transfer me to the tech support people. THEY DON'T HAVE ANY!!! I ask him how I'm supposed to get this problem resolved. "Call your ISP." Tell him I did that and we get disconnected again.

    So, I take the router's feed out of the modem again and connect the Apple box directly to the modem. OK, now I'm ready, but just in case, I call Cablevision and ask them to run a speed test. Comes back about the same. Now I'm really ready to call NF and I do. Get another CSR and he tells me I'm only getting 1.66 to my Apple box. Now I'm thoroughly frustrated. And I hang up, repack the Apple and purchase a Sammy 5500 which is what I started this whole fiasco with. I give up. I simply cannot go thru another four hours on the phone with the good folks at NF who don't know enough to even come close to helping me. I put the Apple box out for UPS this morning. Seemed like such a nice, simple device.

    Rich
     
  2. oldschoolecw

    oldschoolecw HarpoonIPA

    1,550
    35
    Jan 25, 2007
    Halifax, MA
    Wow Rich, that's to bad
     
  3. Chris Blount

    Chris Blount Creator of DBSTalk Staff Member Administrator DBSTalk Gold Club

    17,312
    28
    Jun 22, 2001
    Wow Rich. Sorry to hear about your issues. I'm surprised you didn't give it a few days. It could have been a transient issue with Netflix. I've had days where I couldn't get more than 2 Mpbs from them. Sometimes it varies by shows I'm trying to watch. One movie will come down in HD while another won't. They probably have servers in different places causing possible connection issues.

    At any rate, it sucks how Netflix treated you.
     
  4. Rich

    Rich DBSTalk Club DBSTalk Club

    27,000
    523
    Feb 22, 2007
    Piscataway, NJ
    That's the first time I've had a problem with NF. Usually everything goes very smoothly, but if they can't understand the issue, I guess it's understandable. The Cablevision tech told me that their server is probably really far away and we were measuring my speed from NYC, which I can see from my roof. When I asked an NF CSR where their server was he said California. But he didn't seem to sure about that either.

    Maybe I should have waited longer and kept trying, but after four or five hours of phone calls, I just couldn't take it anymore. I'll go thru the whole thing again in a year or so. They should have everything straightened out by then. One of their CSRs did point out that if you go to their website and look at each program's description they now have the Digital logo on the programs like 30 Rock that do stream 5.1. Took her a long time to figure that out.

    Yesterday afternoon was probably one of the most stressful times I've had since I quit working in '94. I quit because of the stress. Sometimes it's just easier to walk away...

    Rich
     
  5. Rich

    Rich DBSTalk Club DBSTalk Club

    27,000
    523
    Feb 22, 2007
    Piscataway, NJ
    Terribly frustrating and disappointing. On top of it all, another return to Amazon. Can't wait till they get tired of accepting returns for the same reason.

    Rich
     
  6. Rich

    Rich DBSTalk Club DBSTalk Club

    27,000
    523
    Feb 22, 2007
    Piscataway, NJ
    I brought my son's PS3 down just a bit ago and hooked it up and I'm getting 1080p and 5.1 sound on it as I should. I just got off the phone with NF, asked them why the PS3 can do it and the Apple box couldn't. The CSR checked my settings and I was receiving or sending (getting kinda confused about this, you'll have to pardon me) and she told me it was over 12Mbs. Same wiring, same TV, same program. Asked her if they were having some difficulties last night and they weren't. I know Cablevision wasn't. I suppose it could have been the Apple box itself...it was. I just called Apple after grabbing the return box before UPS got here and they couldn't help me either. I think I'll stick with the PS3 and use the Samsung 5500 that's on it's way for upscaling content that's not in 1080p. I can already see that the PS3 doesn't upscale as well as the Sammy will.

    Rich
     

Share This Page