What media player are you using? If you are using WMP11 open that up. Then right the dark colored bar at the top and then select tools, options, Library, configure sharing, and check the share my media to box. Your should have a unknown device pop up in the box below. It may take a few to pop up. Then click allow and you should see music & photos in the HR20 menu. If you are using another medai player I am not sure because that is the only one I set up.