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New 721 Upgrade Promotion???

Discussion in 'Standard Definition Receiver Support Forum' started by tuckercom, May 3, 2004.

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  1. May 12, 2004 #41 of 241
    ebman

    ebman Cool Member

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    May 12, 2004
    I also emailed to see what I would be offered. I have been with Dish for 6+ years without ever getting any new receivers. The executive office called me the next day. They offered me the 721 for $249 and no other charges. Already on credit card autopay and pay my account yearly. I was told I could keep my receivers. No trade in. I said I wanted all of them hooked up. I currently have 2 receivers and that is all I could hook up. I asked what it was going to cost me to get all of my receivers hooked up. I was told that it would cost me nothing. They would not leave me hanging. If I want all three receivers hooked up, they would do whatever it took to do that. When I get my receiver I am to call back directly to the person I talked to. She said she will set up an installer to come out, bring a switch to hook everything up, and will not leave until ALL of the receivers are hooked up. I again asked what this would cost me and I was told nothing. I will certainly be holding them to this. I will let people know how it goes.
     
  2. May 12, 2004 #42 of 241
    rrbhokies

    rrbhokies Legend

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    May 10, 2004
    Do you have to sign up for an additional year of programming?
     
  3. May 12, 2004 #43 of 241
    garypen

    garypen Hall Of Fame/Supporter DBSTalk Gold Club

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    Quick, stupid question: Does the 721 have the $5 monthly DVR fee?
     
  4. May 12, 2004 #44 of 241
    rcwilcox

    rcwilcox Godfather

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    Jan 20, 2003
    nope
     
  5. May 12, 2004 #45 of 241
    kenyarnall

    kenyarnall Mentor

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    May 11, 2004
    I didn't. In fact, I didn't have to do *anything*. Paul called me quickly, followed through very quickly regarding an installation appointment, and has already shipped the 721.

    Admittedly, I haven't received the hardware yet, but if this ends as well as it started, it will qualify as one of the best episodes of customer service I've ever experienced.

    Cheers,
    Ken
     
  6. May 12, 2004 #46 of 241
    kstevens

    kstevens Icon

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    Mar 26, 2003
    Did hey give you a tracking number? Chris told me it would ship this last monday, but I don't have anyway to confirm that.


    Ken
     
  7. May 12, 2004 #47 of 241
    garypen

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    To the people that are getting it directly from Dish - Did they include a switch for those that need more feeds from the dish for the dual-input 721? If so, was it free?
     
  8. May 12, 2004 #48 of 241
    TowJumper

    TowJumper AllStar

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    Sep 19, 2003
    Gary:

    I got the deal and was told 'whatever' hardware, switches etc would be included. Nice phone call with C.J. - impressive that they responded so quickly.

    I will report back.
     
  9. May 12, 2004 #49 of 241
    garypen

    garypen Hall Of Fame/Supporter DBSTalk Gold Club

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    Thanks TJ.
    Are they direct shipping for self-install, or including "professional installation"?
     
  10. May 12, 2004 #50 of 241
    TowJumper

    TowJumper AllStar

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    Sep 19, 2003
    My choice. I asked for direct ship and after I get it (I have 2 receivers, 811, 501 on my main TV) I will call CJ back to arrange for another line run, but I am not sure where I want the 721 atm. This lets me play with it while I wait for the installer.

    CJ was very nice and flexible with these requests. Impressive.

     
  11. May 12, 2004 #51 of 241
    kenyarnall

    kenyarnall Mentor

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    May 11, 2004
    By the way, is there any way to transfer PVR events from a 508 to a 721 once I have both in my house? I'm guessing no, since there seems to be no applicable hookup on the 721, but thought maybe somebody'd know. I can always transfer to SVHS.

    Ken
     
  12. May 12, 2004 #52 of 241
    kenyarnall

    kenyarnall Mentor

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    May 11, 2004
    No, I didn't get a tracking #. I thought about asking at one point, but it slipped my mind. Dunno if he could have given me one or not.

    Ken
     
  13. May 12, 2004 #53 of 241
    Mike Russell

    Mike Russell AllStar

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    Feb 6, 2003
    First I want to thank C J for the return calls and dish for letting him do this.I'm getting the 721 and legacy quad lnb shipped to me all for 249.00 for self install. If you have never had a 721 I think you will really like it.It's much,much better than the 5xx series dvr's.
     
  14. May 12, 2004 #54 of 241
    garypen

    garypen Hall Of Fame/Supporter DBSTalk Gold Club

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    CJ is great. He responded quickly to two previous emails regarding the 811. I wish they could somehow install this sort of responsiveness and ownership to their general CS staff. It would be a beautiful thing.
     
  15. May 12, 2004 #55 of 241
    tuckercom

    tuckercom AllStar

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    Apr 30, 2004
    Congrats on the promo, I have tried repeatedly and never got somebody sharp enough to know about the promo.
     
  16. May 12, 2004 #56 of 241
    Mainstreet

    Mainstreet Legend

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    Jun 28, 2002
    We have been honoring the $249 price, but the customers have had to self-install them as DISH doesn't reimburse the retailer unless the customer is an original customer of the retailer. We have also had to charge shipping. I was glad to be able to help those who didn't have an "original retailer", though.

    On the other hand, our customers haven't had to sign an additional commitment or do CCAP.
     
  17. May 12, 2004 #57 of 241
    psycaz

    psycaz AllStar

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    Oct 4, 2002
    Mainstreet Handled mine for me and it couldn't have been a better transaction. Very professional and fast.

    Thanks again Mainstreet!!
     
  18. May 13, 2004 #58 of 241
    Eagles

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    Dec 31, 2003

    Ditto on all of this! I couldn't pass on this for $249.00(Including the 34 switch) After getting used to my 921 with our main TV, the 721 will be a great upgrade from the 510 in our bedroom. You would think with the 921 and the 510 there would never be any conflicts between what we might want to watch and record at the same time, but there is. The additional tuner will be great. As a side note, when I was initially unable to get this thru Dish Network, I contacted Dish Depot. Their quote was $429.00 for the 721 and the 34 switch. That was too steep for me. Thanks to this website I saved almost $200.00. !pride
     
  19. May 13, 2004 #59 of 241
    garypen

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    Eagles - You didn't say where and how you got this deal, did you?
     
  20. May 13, 2004 #60 of 241
    Eagles

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    Dec 31, 2003
    garypen,

    I called Dish executive office directly.

    ADMIN EDIT: I received a request from Dish to remove the phone number. Please refrain from posting direct lines to specific personnel in the executive offices. Thanks

    The only requirement for this promotion is that you must have been with Dish in good standing for one year. !pride
     
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