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New 721 Upgrade Promotion???

Discussion in 'Standard Definition Receiver Support Forum' started by tuckercom, May 3, 2004.

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  1. May 18, 2004 #81 of 241
    luckycat

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    Charged it to the credit card on our Dish account, but not a charge to appear on our dish bill, not to my knowledge at least.
     
  2. May 18, 2004 #82 of 241
    garypen

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    When I got the 510 upgrade, they asked for a credit card #. But, they apllied the $99 plus tax to our account, and apllied a cc charge of $99 to the Dish account, as well. Weird.

    I was wondering if they simply applied the $249 to the account, if one had CCA.
     
  3. May 18, 2004 #83 of 241
    ebman

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    UPDATE--- Received my 721 today. Talked to the executive office last Tuesday. I figured it would take longer. Called back and left a meesage with the original person I had talked to. Hopefully she will call me tomorrow so I can set up my install. I will update again when I get more info.
     
  4. May 19, 2004 #84 of 241
    finniganps

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    I called E* last night because my 4700 receiver went out. They determined I could get a new one under the warranty and I asked about upgrading to the 721. The CSR transferred me to the executive office and I spoke to Jan Jenkins who told me I could get one for $299 w/o a credit for the dead 4700. I explained that if I just get the 4700 replaced and than ask for the 721 next week that I'd have a working 4700 and could I get a credit? She didn't think so. Anybody have experience with this? I also asked her why it wasn't $249 since that was what otehr people were getting and she said she didn't know because she had done one earlier that day for $249. She said that the person who handles most issues on this worked during the day and that she'd have to get back to me. I told her I'd just send an e-mail to the executive office since she was off for two days. I had two questions:

    1. Has anyone called for the 721 upgrade when your receiver died and received a credit instead of a new receiver?

    2. Are people getting the 721 upgrade for $249 or $299 including any switches, quad LNBF etc? Are there any programming commitments or other things that are being asked of you to get the upgrade?

    Thanks!
     
  5. May 19, 2004 #85 of 241
    luckycat

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    Nope, not me. But I would think you can get your 4700 fixed under warranty and also upgrade to the 721. I wouldn't tie those two transactions together.

    $249 including all switches/lnbfs (DishPro) requested/required. No programming commitments. See my earlier post about 299 vs 249. Don't ask me I don't work for Dish just relaying information that I received. Maybe if you get the right Executive Office person they will give it to you for 249.
     
  6. May 19, 2004 #86 of 241
    batrad

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    they charged me $299, but gave me a $50 program credit ... go figure
     
  7. May 19, 2004 #87 of 241
    leemathre

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    I ordered one from Michael in the executive offices for $249 including all equipment and installation. No commitment and no credit card autopay. It will be charged to my account.
     
  8. May 19, 2004 #88 of 241
    Lyle_JP

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    Dammit. I just called Dish, and they told me that there are no promotions associated with the 721, and furthermore that the 721 is a retail-only item not sold directly by Dish. I had her check again, and she kept me on hold for about six minutes but came back and told me the same thing!

    This is the sort of crap that will make me drop Dish for DirecTV. If you have to go through nine people playing "CSR Roulette" to get what others are being offered then it's a sign that there is no consistent commitment to customer service. Just what is this "promotions for some but not others" crap!?!
     
  9. May 19, 2004 #89 of 241
    finniganps

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    I'm also from the Bay Area and the CSR last night knew about the promotion. When I talked to the executive office about it she said that very few of the CSR's know about the promotion because it isn't widely publicized - no reason given.

    I'd suggest that you send an e-mail to the executive office (see previous e-mails above). You'll get the upgrade that way. E* is ONLY doing this promotion through the executive office right now.
     
  10. May 19, 2004 #90 of 241
    garypen

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    Then they shouldn't advertise on the Charlie Chat and Geek Chat.
     
  11. May 19, 2004 #91 of 241
    finniganps

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    I agree.....E* really doesn't market very well to existing customers....it's all about getting new ones unless you threaten to cancel. I was simply trying to help him get where he wanted to go - getting a 721 for a reasonable price.

    When someone asks me about satellite I tell them to compare the channel lineups...if they don't have a preference I tell them to go with E* because they're generally cheaper.
     
  12. May 19, 2004 #92 of 241
    garypen

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    I meant that Dish shouldn't advertise a promotion, if they don't follow up on it.

    They also really need to restructure their entire customer service organization. CSR Roulette should not be SOP to get the correct answer. There is no legitimate excuse for the misinformation and/or lack of information given by their CSR's. It's shameful.
     
  13. May 19, 2004 #93 of 241
    kstevens

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    The promotion they advertised on the charlie chat was through RETAILERS only. I don't see your point.....


    Ken
     
  14. May 19, 2004 #94 of 241
    skizer

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    strange....I asked a local retailer about getting one for $249, he said I would have to call dish and see about it since they couldn't sell me one for that cheap!!!
     
  15. May 19, 2004 #95 of 241
    Mainstreet

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    The promotion advertised on the chat is available only from your ORIGINAL retailer. That's the key word.

    If you didn't originally buy from a retailer, your only hope is to get it through the executive office, or find someone willing to sell it at that price to you.
     
  16. May 19, 2004 #96 of 241
    kstevens

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    They may have meant Original retailer, but the chat did say LOCAL. And my mistake, it was the tech chat, not charlie.....


    Ken
     
  17. May 19, 2004 #97 of 241
    garypen

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    Many dealers will not sell it at the advertised price. Also, some dealers that agree to sell it at that price, such as mine, insist on charging $99 for installation plus additional charges for any switches or other hardware that might be necessary. As such, it is Dish's responsibility to honor their advertised promotion of $249 with free installation.

    THAT is my point. Is there something wrong with that logic?
     
  18. May 19, 2004 #98 of 241
    Lyle_JP

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    My original retailer was Dish Network. I bought my first system direct from them. And they still won't give me the deal.

    I emailed ceo@dishnetwork.com explaining the situation. I haven't heard back yet. I'll give them a couple of days, then I'll talk to DirecTV. I know they'll be willing to give me a good deal on a dual-tuner PVR with free installation!
     
  19. May 19, 2004 #99 of 241
    garypen

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    If not, you and Cristina Ricci can come over and watch mine.
     
  20. Shub

    Shub AllStar

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    Mar 17, 2004
    This promotion is only available through retailers. However, like all escalated customer service groups, Executive Offices is based on the premise that "the squeaky wheel gets the grease."

    The reason it's not publicized is that CSRs won't be selling it, thus presumably don't need to know.

    Sirius radio systems are now available at Dish Network retailers. How much? I don't know. We don't sell them. Retailers do.
     
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