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New Commitment Terms Start 10/17

Discussion in 'DIRECTV General Discussion' started by tim81, Oct 16, 2007.

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  1. Oct 16, 2007 #1 of 105
    tim81

    tim81 Legend

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    FYI:

    Starting 10/17 D* is instituting new commitment/cancellation terms:

    Old:

    Standard 1 yr $150 Cancellation Fee Prorated @ $12.50/mth not fulfilled

    Advanced (DVR/HD/HDDVR) 2 yr $300 Cancel @ $12.50/mth

    New:

    Standard 18 months $300 Cancellation Fee Prorated @ $20.00/mth

    Advanced (DVR/HD/HDDVR) 2 yr $480 Cancel @ $20.00/mth

    This applies to new customers and replacement receivers after 10/17. Doesn't affect current customer commitment terms.

    If you need a box replaced maybe you should do it tonight! :D
     
  2. Oct 16, 2007 #2 of 105
    Kevin Dupuy

    Kevin Dupuy Godfather

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    That's doubling the standard account cancellation fee:eek2:

    Does DIRECTV have wording in the contract saying if they change the terms of the contract you can get out free?;)
     
  3. Oct 16, 2007 #3 of 105
    Pink Fairy

    Pink Fairy Hall Of Fame

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    Would not matter if they ordered it tonight. Commitment is added when the receiver is activated.
     
  4. Oct 17, 2007 #4 of 105
    boba

    boba Hall Of Fame

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    Can you read? It dosen't say existing contracts it STARTS 10/17/07.
     
  5. Oct 17, 2007 #5 of 105
    Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Yeah, seems that the terms are changing so new contracts are affected, but existing contracts remain the same.
     
  6. Oct 17, 2007 #6 of 105
    Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    I've said it before, the best defense is a good offense, and DIRECTV knows it. As they continue to add new hardware and software, they won't have as many cancellations anyway.
     
  7. Oct 17, 2007 #7 of 105
    schlar01

    schlar01 Godfather

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    This stuff is just ridiculous. I signed up a few months ago but didn't want to spend the $300 to get the HD DVR. Now if I want one I need to basically get ripped off for the up front fee AND go back to a full two years AND have a higher cancellation fee? It really makes me want to not stay with D* once my contract expires. I'm overall only OK with the product so far. I love the Sunday Ticket in HD and the extra HD channels but I hate the H20 receivers. I hate the 2-3 second lag when I push any button and I hate the sensitive nature of the buttons when it does go through. Sometimes I can push a button with no response, other times I'll push it and the receiver will put three 2s up. IMO its just not a good product. The $700 price to purchase the equipment is BS, too. It costs nowhere near that to manufacture it. My guess is that the cost of the HD DVR, since its made in China, costs significantly less than the $299 they were charging.

    Sorry for the rant but I hate it when companies try to up their contracts. I hate cell phone companies, too.
     
  8. Oct 17, 2007 #8 of 105
    bigref

    bigref Legend

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    Then get rid of your cell phone also. You would have not been a happy camper if you were with D* in the beginning when the dish and receiver cost $700.00 Or when a good HD receiver from Sony cost close to $1,000
     
  9. Oct 17, 2007 #9 of 105
    Lee L

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    So, I called 3 weeks ago under the old terms and ordered 2 HR20s and the charges show in pending on the DirecTV site. The install was set to be last Saturday, but due to the complete ineptitude of the company DirecTV chooses to represent them , they did not come on Sat or Sun. Now the install is set for Friday. So, through no fault of my own it looks like I am stuck with an extra $180 worth of early term fees? This is total BS.

    I have no plans to cancel D*, but stuff like this is just wrong. How about they make a good product and people might not want to leave?
     
  10. Oct 17, 2007 #10 of 105
    Ken S

    Ken S RIP

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    Raising cancellation fees is just less expensive than providing high customer satisfaction.
     
  11. Oct 17, 2007 #11 of 105
    Scarpad

    Scarpad Legend

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    It does make me nervous that if something unfortold comes up that forces me to cut off DTV I'm gonna be hosed
     
  12. Oct 17, 2007 #12 of 105
    hankmack

    hankmack Legend

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    Just let your existing contract run out and get a new provider (both TV and Phone). Nobody is forcing you to stay.
     
  13. Oct 17, 2007 #13 of 105
    JeffBowser

    JeffBowser blah blah blah

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    It needs to be repeated endlessly, it seems. These two year committments are needed to subsidize the costs of the equipment, service, and installations. I subscribed to DirecTV back before committments. I paid over a couple thousand to get going with 4 advanced (for back then) receivers, dish, and install. Man, what a testimony against my old cable company that is.
     
  14. Oct 17, 2007 #14 of 105
    techieguy23

    techieguy23 Cool Member

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    I think the commitments are still cheaper in the long run than what cable charges PER BOX, PER MONTH!
     
  15. Oct 17, 2007 #15 of 105
    eibook

    eibook Legend

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    +1

    Very well put.
     
  16. Oct 17, 2007 #16 of 105
    CTJon

    CTJon Godfather

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    With the price of equipment these days (other than this type stuff) you can get a lot more for the money then they charge. The get you up front (maybe they should stop letting people get 299 DVR's for 99) and monthly and then want to charge to cancel. I'd rather pay what it costs and not have any committment.

    OR make the committment per equipement and not adding to it every time you sneeze. I'll make a 2 year committment to the HR20 but if I change another device out why should this change my committment to my HR20 or the dish that they don't touch.

    If we could ever get business and their buying of our government straightened out maybe we could get some consumer protection and consumer rights. How about every time an installer doesn't show up on time or does a lousy job we get time off our committments.
     
  17. Oct 17, 2007 #17 of 105
    Tonedeaf

    Tonedeaf Legend

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    Damn, I am getting another HR20 installed on Saturday.
     
  18. Oct 17, 2007 #18 of 105
    schlar01

    schlar01 Godfather

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    The price of equipment is less than what they are charging. Its not rocket science. The boxes are made in China and the cost of virtually all electronics have falling exponentially since the 1980s or whenever D* started.

    I also never said anyone was 'forcing' me to stay.........I just want to able to upgrade to an HD DVR without paying $800, which is a ridiculous inflated number designed to get people to lease them rather than buy them, or sign up for another long term deal plus a high cancellation fee. I may be moving at some point and if I could take my service with my anywhere it would be an issue but apartments are hit or miss and in some cases very difficult to deal with in regards to satellite service.

    All I'm saying here is that they could make it a hell of a lot easier for their customers to deal with them.
     
  19. Oct 17, 2007 #19 of 105
    ramcm7

    ramcm7 Legend

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    +1

    Scheduled for 5LNB and HR20 install last Saturday; install tech had to reschedule for this Saturday. I, too, have no plans to leave right away, but this does suck.:(
     
  20. Oct 17, 2007 #20 of 105
    hilmar2k

    hilmar2k Hall Of Fame

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    That is not true. The current cost to manufacture the HR20 is in the mid $400 range. D* hopes to be able to get that down closer to $300, but it isn't there yet.
     
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