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New Commitment Terms Start 10/17

Discussion in 'DIRECTV General Discussion' started by tim81, Oct 16, 2007.

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  1. Oct 17, 2007 #81 of 105
    tealcomp

    tealcomp Legend

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    That is EXACTLY the argument I made with retentions; I said, look I don't mind signing a commitment, but you are going to HAVE to make it worth my while..Directv is a business not a charity and I am not giving a company (that I have been with for nearly 12+ years) yet another 2 year commit without something in return. So, I like others might be the cause of this increase since they gave so many of these boxes away to keep us from bailing out. Of course, now that the channels are live, they might say adios :)

    -Dan
     
  2. Oct 17, 2007 #82 of 105
    pdicamillo

    pdicamillo AllStar

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    I don't know if you meant the decoders, but there are no HD encoders. Both satellite and digital OTA (DTV) are broadcast already encoded in MPEG-2 or MPEG-4. That's why there's no recording quality setting as on standalone Tivos. The recording is an exact copy of the broadcast.
     
  3. Oct 17, 2007 #83 of 105
    tealcomp

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    Actually, I disagree; if they want a new commitment out of me, they are going to have to give me something in return...personally I think that is why the commitments are there in the first place; and I don't intend to go anywhere unless their new service takes a significant dump and I do not think that is likely to happen. Two years will have come and gone before I blink an eye...

    -Dan
     
  4. Oct 17, 2007 #84 of 105
    tealcomp

    tealcomp Legend

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    Ah Verizon "we never stop finding new ways to charge you for things we broke in the phones firmware, so we could sell it to you as an "add-on"
     
  5. Oct 17, 2007 #85 of 105
    Upstream

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    You would think that DTV would be most profitable by retaining customers and getting the monthly service check, instead of relying on equipment upfront fees and cancellation charges.

    But then you would expect that they would tell a 10 year customer looking to upgrade to HD that they could get the equipment with no upfront charge and no commitment. But the message of "$300 upfront plus another $300 if you cancel" is basically a message of "even though you've been a loyal customer for 10 years, we don't have confidence that we will be able to satisfy you in the future".

    (Of course, based on my experience with the R15, I have to admit that I am also not confident that DTV can meet my expectations, which is why I am reluctant to spend $300 and commit for 2 years to upgrade to an HR20.)
     
  6. Oct 17, 2007 #86 of 105
    tealcomp

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    They actually "manufacture" their own panels?? , or do they just take an OEM panel and slap the HP label on it? Very few companies actually manufacture the panels, but I suppose HP could make the electronics for the panels.
     
  7. Oct 17, 2007 #87 of 105
    Jolliec

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    What about R&D, packaging, advertising, support, distribution, warranty, overhead, etc.

    It all goes into the "cost" of a product.
     
  8. Oct 17, 2007 #88 of 105
    ThomasM

    ThomasM RF Engineer

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    You have to look at this "commitment" issue from the DirecTV viewpoint.

    1. There are a LOT of leakers out there today who don't pay their bill and accept offers from satellite TV providers (and cellphone companies) and then get expensive equipment at a fraction of it's cost (or even for free) and never return it or comply with the terms of the contract they signed.

    2. The TV business is VERY competitive nowadays! The local cable company (Time-Warner) actually had a pest stop by to try and talk me out of my satellite TV subscription with the offer of their usual "digital phone/high speed internet/digital cable" package for $90/month with a TWO YEAR price guarantee!! Unfortunately, I know that 90% of the channels offered were still analog, their "high speed internet" wasn't that high speed when the kids get home from school, and their "digital phone" was a glorified VOIP service that often didn't provide dial tone when all the kids were tying up the local bandwidth-and of course it didn't work at all in the event of a power failure. But a lot of folks would consider it IF they didn't have a commitment from their satellite TV provider.

    3. The equipment DirecTV gives customers costs them plenty-just like the cellphones you get for "free" or a very small cost in exchange for a commitment. Actually, if you just decide that you LIKE DirecTV, pay your bill, and decide that you are in for the long haul their prices are very fair. I purchased an RCA DirecTV receiver prior to the "leasing" days. I also bought the "extended warranty" program from Circuit City. When it expired after 3 years, they wanted ALMOST A HUNDRED DOLLARS to extend it!! You can get a replacement for a failed (leased) DirecTV receiver for twenty bucks. That's not bad.

    The bottom line is that it costs these outfits a bundle to get a new customer or equip an old customer with new equipment. They want to keep that customer and the way to do it is with a commitment.
     
  9. Oct 17, 2007 #89 of 105
    Ken S

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    A better way to do it is provide quality service at a competitive price. Always nicer having customers that WANT to be your customers. The whole industry stinks when it comes to customer satisfaction.
     
  10. Oct 17, 2007 #90 of 105
    Blurayfan

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  11. Oct 17, 2007 #91 of 105
    BNUMM

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    The manufacturing costs are not the only costs that go into the price of an item. There are the following: Transportation, packaging, salaries for the people who handle the equipment. Along with the people you get: Workmans compensation, unemployment, Social Security taxes, medicare taxes, health insurance, life insurance, and pension. The buildings for storing the equipment brings: Property taxes, utilities and maintenance. I am sure there are more.
     
  12. Oct 18, 2007 #92 of 105
    Pink Fairy

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    With US Cellular - the commitment is per PHONE!

    We have 4 phones...and dont really have the option to turn one off till the commitment ends.

    And it was an 18 month commitment per phone too.
     
  13. Oct 18, 2007 #93 of 105
    CJTE

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    T-Mobile is the same way.
    Comittment is per line on the account.
     
  14. Oct 18, 2007 #94 of 105
    Pink Fairy

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    Suckage I say!

    At least D* does not do it per receiver.
     
  15. Oct 18, 2007 #95 of 105
    surfmaui03

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    Yes, we have panels made for us. While they are nothing special, they are manufactured for each model of HP\Compaq made. Same with the cases. Mother boards are made for HP, since most have an odd shaped MB, or way they fit into the HP case. All other parts are just cheap Taiwanese components, re-badged with HP logo stickers and HP spare part number stickers.
     
  16. Oct 18, 2007 #96 of 105
    surfmaui03

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    Most of these do not apply, since they are manufactured in China, and some built in Mexico.
     
  17. Oct 18, 2007 #97 of 105
    surfmaui03

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    Right, and programming is part of their product, is it not????? They are not losing money, or breaking even on equipment costs. Coming from a company that deals in the manufacturing and sales of an electronic product, I`m telling you, there is no way it is costing them that much to manufacture the hr20. If it did, our costs would be going up with each new release, and we wouldn`t get our boxes for $199. Believe what you want :)
     
  18. Oct 18, 2007 #98 of 105
    surfmaui03

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    I agree.My point was, they are not going to spend the money to give you equipment, install it, then turn around and have you drop them because E*, or some other provider will offer you something a little better. That costs them money. I don`t think what they are asking is too much. I don`t like being in a commitment for 2 years, but I understand why they require it.
     
  19. Oct 18, 2007 #99 of 105
    JLucPicard

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    Funny, that describes how I feel about DirecTV - a quality product at a reasonable price.

    Vote with your wallet! Vote with your wallet! Vote with your wallet! (to be fair, not Ken S's quote, but used here on the board may times by many people)

    I do, and that's why I've been a DirecTV customer for over a decade - and plan to be for a long time to come because of MY commitment to their product - not because of some "commitment" that I've signed an agreement to follow.
     
  20. lman

    lman Legend

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    Apparently DTV doesn't feel that they have customers like you or they wouldn't make it so costly to terminate their service. I think their service was better when they had a higher quality DVR. I wish I got paid for not providing a service. I have been a customer for over 10 years, but am not as happy with DTV lately.
     
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