I guess I should have done my research a little better. I am a brand new customer. Had everything installed yesterday. When the tech brought out the HD DVR I noticed it was the HR23 model. I told him I noticed it wasn't the latest model and he said he didn't have any HR24s, but if I call DirecTV after everything was setup, they could send me out an HR24. I took his word for it and let him proceed. I called this morning and was told numerous times that they had no way of sending out an HR24. They could try sending a new HD DVR and we could hope and see what I get, but that's it. I explained I was expecting the latest equipment since I'm brand new on a two year agreement. I then asked if I could cancel. I was told I could before midnight tonight, however, the $215 I paid up front for the equipment would not be refunded because it was already activated. I was on the phone for 54 minutes and 53 seconds trying to get this resolved. I have been told I have tow options. 1) live with what I got or 2) cancel before midnight and lose the $215 I spent on equipment fees. I realize the difference between the HR23 and HR24 is minor (I've seen the YouTube video showing the speed). At this point, I feel as if the installer lied to me so he could complete the job and move on. I know, they are just installers, but I feel they represent DirecTV and hence, DirecTV should be responsible for their actions/words. Does anyone know of another option I might have? I like the fact I can have a single DVR in the house and two TVs can access the one list (I have an H24 upstairs). That's the main reason I went with DirecTV over Dish Network...but now I'm feeling like I should cancel while I can and try something else. (shoot we don't even watch that much TV...for the $200 I am going to lose I should have just gotten a Tivo).