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new customer have question

Discussion in 'DIRECTV Installation/MDU Discussion' started by MrMichael, Apr 17, 2013.

  1. MrMichael

    MrMichael New Member

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    Apr 6, 2009
    Purcellville...
    I will be moving into a new house next month and plan on getting Directv. Right now I only have 1 tv. We will be getting at least 2 more over the year or so but right now at install time will be just one. Is there anything I need to do to make sure that I don't have issues when we get those other tvs? Besides obviously getting a box for the new ones when we buy them. How many tv's does a normal install support if you tell them just one with the genie dvr?
     
  2. samrs

    samrs MANC DBSTalk Club

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    May 30, 2004
    Flat Branch, NC
    DirecTv provides "NEW" customers with four rooms for free. To make use of this offer you need to get all the equipment up front. You would be required to pay for the additional outlets whether you used them or not.

    Techs get paid for the number of receivers/clients they install. If you just order a Genie that is all the Tech is getting paid for and without a little ka-ching from you, all he is likely to install.

    If you just order a Genie from DirecTv up front and want to add a client later it's likely they will charge you for the box and a truck roll.
     
  3. Bill Broderick

    Bill Broderick Icon

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    Aug 25, 2006
    Long Island
    Do you know if there are coax runs from a common location in the house, to the three rooms where you intend to eventually have TV's? If so, I would just ask the installer to run the line from the dish to that location. This way, when adding new TV's/receivers, you will just need to add a splitter in order to connect the new TV/receiver.

    If coax runs don't already exist, I would just make sure to tell the installer about your future plans so he can do the install in a way that makes the planned expansion easier.

    When you are signing up for DirecTV, I would also tell them about your future expansion plans. They might be willing to make a note on your account to give you the additional receivers for free. You definitely want to do any negotiating with them BEFORE you become a customer and are subject to the 2 year agreement. That is when you will have bargaining power.
     
    1 person likes this.
  4. joshjr

    joshjr Hall Of Fame DBSTalk Club

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    NE Oklahoma
    There is no easy answer here. If you borrow a couple of tv's then you have to pay the extra monthly fee's on the boxes they provide now until you get your own tv's but they would run the additional lines now. If you dont do it now, you would have to pay for the new equipment (receivers) and also pay to have additional lines ran when you were ready for the install at a later date.
     
  5. peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    Without any "financial motivation" to the installer, that is NOT going to happen.
     
  6. MrMichael

    MrMichael New Member

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    Apr 6, 2009
    Purcellville...
    Yes there are coax runs to all the rooms. It all goes to a central network box with all my cat 5e and coax. The wiring is all there.

    There are 4 coax service line outside going into the house to this central location.
     
  7. Bill Broderick

    Bill Broderick Icon

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    Aug 25, 2006
    Long Island
    For your initial setup, you will need the installer to get the dish connected to 1 of the 4 lines coming into the house. Then, as long as there is an available outlet, he can connect the Power Inserter where the central network box is located. When you get the additonal TV's, as long as you don't get two DVR's, you will just need to add a green label splitter at the central network box and connect it to the lines to the rooms that the TV's will be added.

    I would still try to make a deal with DirecTV, to get the additional receivers when you need them for free. They may be willing to do that, with you only having to pay the $49 for the installation.
     
  8. goinsleeper

    goinsleeper Godfather

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    May 22, 2012
    You can't setup a deal for 2 more receivers/clients later in the year with the initial call to get service. In the first year, D* cannot apply discounts to equipment and you will have an additional $50 fee if you upgrade. By policy, the technician cannot install receivers/clients in rooms that don't have tv's. Your best bet is to get everything you will need at your initial install. Even if the sales person says you can get the upgrade after 6 months, you can't. I would do as previously suggested and borrow a couple tv's for now, if you can do that, to make sure you get everything you need.
     
  9. peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    Not sure about this policy. I have not seen it on the "books". I think as long as one TV is available, the install can proceed
     
  10. samrs

    samrs MANC DBSTalk Club

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    Flat Branch, NC
    Read the SPIG Cuz, it's all there in black and white. There isn't any get out of jail free card because the customer didn't have a TV. It's all the installers fault if the remote won't work. My charge back is minor so I don't mind, some contractors get hosed!
     
  11. peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    page number..
     
  12. samrs

    samrs MANC DBSTalk Club

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    May 30, 2004
    Flat Branch, NC
    8005315000..
     
  13. peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    NY
    It must be a very big book since it has at least 1,800, 531, 5000 pages…. :rotfl:
     
  14. MrMichael

    MrMichael New Member

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    Apr 6, 2009
    Purcellville...
    Thanks for the info! There are 4 outlets where at the wiring is in the networking cabinet. We had our pre settlement walkthru yesterday so I verified the power and location of everything. I'm thinking that I don't want to pay for extra boxes that I'm not going to be using yet so i will probably just get the one tv setup and deal with the added TVs later I guess.
     
  15. Beerstalker

    Beerstalker Hall Of Fame

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    Feb 9, 2009
    Peoria, IL
    I would say just get one TV set up with the Genie Whole Home DVR for now. Later on down the line when you decide to add other TVs you might be able to get a TV with RVU client built in that would work for you. It sounds like the new Samsung RVU TVs improved a lot this year, and if you are going to be another year or two down the line they might work just as well if not better than the mini clients. Also, I don't think adding an RVU TV requires signing a new 2 year agreement.
     
  16. goinsleeper

    goinsleeper Godfather

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    May 22, 2012
    Keep in mind if you want to add 2 more TV's in the first year, you're looking at $99 per client/HD receiver plus installation which is usually $49 and an upgrade fee of $50. May be worth paying more per month at the start to avoid those costs.
     

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