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New Customer: How can you get the H24 equipment?

Discussion in 'DIRECTV General Discussion' started by fatpug, Jun 23, 2010.

  1. Jun 24, 2010 #81 of 101
    hdtvfan0001

    hdtvfan0001 Well-Known Member

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    I'd be hard pressed to dispute that view at all.

    But at the same time, there are procedures, policies, and realities regarding costs and inventories that need to be considered as well. It would seem that is not necessarily being considered, in that not everything can be negotiated. As some point....it is what it is.

    No harm in trying....but its not an endless process either. Hope you get what makes you satisfied. If not, hope you can move forward with some level of satisfaction as well.
     
  2. Jun 24, 2010 #82 of 101
    paragon

    paragon Godfather

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    Luckily, I am not trying to get a new receiver at the time, but I know what my gameplan will be when the time comes. I was just trying to help the OP out and got harassed.
     
  3. Jun 24, 2010 #83 of 101
    hdtvfan0001

    hdtvfan0001 Well-Known Member

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    I suspect that name calling could be avoided.

    Here's to hoping we can get past that. :goodjob:[
     
  4. Jun 24, 2010 #84 of 101
    RobertE

    RobertE New Member

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    Your view would hold a lot more water if you didn't resort to name calling of those who have a different opinion.
     
  5. Jun 24, 2010 #85 of 101
    paragon

    paragon Godfather

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    I apologize for the name calling (and I've removed it from my post). Of course, I was told that my ideas were "screwing my fellow man" and being "manipulative" and I don't see how that's any better.
     
  6. Jun 24, 2010 #86 of 101
    hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Great - lets all move forward together then. Thank you.
     
  7. Jun 24, 2010 #87 of 101
    dpeters11

    dpeters11 Hall Of Fame

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    I'm not sure this is the case with Solid Signal. Their page says free installation and gives their own phone number. Now, they likely contract out the install to whoever does installs in the area for DirecTV, but if they send the equipment, you likely have more choice.
     
  8. Jun 24, 2010 #88 of 101
    hatchet

    hatchet Legend

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    6ave.com Sick Deal of the Day. 6ave.com has the DirecTV Plus HR24 High Definition DVR for a low $169.92 Free Shipping after Coupon Code: AFL4COUPON (Exp Soon). Tax in NJ, NY, PA.

    Simultaneous SD & HD output from the same HD signal
    Record up to 400 hours of SD, up to 100 hours of (MPEG-4) HD programming
    Access to thousands of free DIRECTV on DEMAND titles for viewing anytime.


    ...and be done with it :D!
     
  9. Jun 25, 2010 #89 of 101
    fatpug

    fatpug AllStar

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    I like your recommendation. It seems fair to both the installer and the customer that is making the 2 year agreement.

    This turned out to be an interesting thread... :)
     
  10. Jun 25, 2010 #90 of 101
    rahlquist

    rahlquist Hall Of Fame

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    Maybe my point isn't being made clear. What you are proposing to do will not work with a regular CSR other than maybe getting the installers number.

    Requesting an HR24 from a CSR at this point is roughly analogous to pulling into McDonalds and telling them you want your Soda only filled with Ice made from the southwest corner of the local aquifer.

    They cant change what model of hardware is shipped(retention has shown that they can but that's another story), when they fill out the work order it reads as send user X a HD DVR and this is by design (right or wrong is another issue). D* wants happy customers, this is just an area where they have purposely limited the power of the CSR because it eliminates a TON os supply/demand issues. I dont think you should push your requirements onto the CSR who isnt at fault for the rules and cant change it no matter how much you beg, plead, complain, berate, or fuss.
     
  11. Jun 25, 2010 #91 of 101
    paragon

    paragon Godfather

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    I realize regular CSRs don't have that power. That doesn't change my position.
     
  12. Jun 25, 2010 #92 of 101
    RunnerFL

    RunnerFL Well-Known Member

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    Easy enough, and much better than canceling installs or arguing with a CSR.
     
  13. Jun 25, 2010 #93 of 101
    dgeffs

    dgeffs Mentor

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    Can you tell me how much the installer loses on a cancelled appointment? I'm not trying to be argumentative here as in my previous post. I am interested since if I have to cancel my appointment I'd like to provide some compensation to the installer or attempt an agreement to give me what I want for a substantial tip. Let's leave gas and mileage out of the equation since they won't be much of an issue in my location.
     
  14. Jun 25, 2010 #94 of 101
    RunnerFL

    RunnerFL Well-Known Member

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    I don't know how much they get paid exactly. From what I understand, and I'm sure RobertE or BattleZone can correct me, they get paid on a per job basis based on what the job entails. I'm sure there is probably some sort of "base price" they get plus extras based on the job.
     
  15. Jun 25, 2010 #95 of 101
    Xsabresx

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    Ok that was damn funny! :rolling:
     
  16. Jun 25, 2010 #96 of 101
    gonzo070777

    gonzo070777 Cool Member

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    The best analogy I can give is renting a car through Hertz, Avis, Budget, etc. The website will say Midsize sedan: Buick Lacrosse or similar. Seats 5 adults and 2 large suitcases. When you get to the rental location you may or may not get that car. It may or may not be the newest model year also. The only requirement from them is that it seats 5 adults and 2 large suitcases. You are only promised transportation not what type of car you get even though the website implies a certain model. You can call ahead and ask for a specific model but if it's rented ro nto returned by the time you get there you are out of luck.

    D* is doing the same. They are promising rented equipment that will do what you requested: SD, HD, HD DVR, SD DVR, Whole home DVR, etc.
     
  17. Jun 25, 2010 #97 of 101
    hdtvfan0001

    hdtvfan0001 Well-Known Member

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    So having followed and read through here to this point....is there any other avenue of information to respond to the OP/topic? It would seem we've covered pretty much all angles...but perhaps we've missed something.
     
  18. Jun 25, 2010 #98 of 101
    dsw2112

    dsw2112 Always Searching

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    I'm not sure if it was mentioned, but if you're a new customer (and would like particular equipment, or have a complicated install) the best way is to go with a local dish installer/retailer. They can guarantee what boxes you get (although you may have to wait until they get them in stock) and can customize the install to fit your wildest dreams.

    If the above fit your requirements, then this is really the only way to go...
     
  19. Jun 25, 2010 #99 of 101
    paragon

    paragon Godfather

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    There's a big difference between renting a car for a weekend and a receiver which you are going to use on a daily basis for at least 2 years. It's a lot closer to the idea of leasing a car and not being able to choose the exact car model you receive (though I do admit there is a bit of a cost discrepancy).
     
  20. fatpug

    fatpug AllStar

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    It is my understanding that I can not get the referral credit on my bill and my friend's bill if I go to a local retailer.

    Is that correct?
     

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