We just had a new installation a few days ago with an HR34 and H25s. We tried the VOD and found the downloads speeds unacceptable. The first 1hr episode we downloaded but was slow but it completed. The second episode stalled at 72% after 12hrs. We had other episodes stacked up so we deleted the stalled episode and one of the other episodes started downloading. Now its at 84% after 14hrs. I checked our internet speed from a PC and getting 12-20mps. I then called Direct and they walked me through doing an internet test on the HR34. The test passed. They kept saying it was an internet issue but I said our internet speed is great, in fact, even at the slowest speeds, a 1hr HD program should download in 12hrs. I asked if there were any issues on their end. They said no. At this point, the best they can do is send out a technician. Some questions: 1. Is this a known problem with the HR34? 2. Is there something that needs configuring with my Linksys router that could be causing the problem? 3. Can the HR34 be configured differently? 4. Can the DECA box between my router and the HR34 be bad? Another possible explanation is COMCAST, my internet provider, is purposely slowing down the connection to Direct.