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(NEW) DECA connecting and disconnecting at random

Discussion in 'DIRECTV Connected Home' started by xmguy, Jul 10, 2012.

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  1. Aug 3, 2012 #41 of 142
    KarenRichmond

    KarenRichmond AllStar

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    I don't want the R16 in dual. I never use it except for the second football game on Sundays.

    I checked the PI and it is 21 so I can throw the 29 volt one at them as an idea.

    They did go through the attic at least once (day 1 for sure when he changed out the MSPLIT8R0-01 (he left the old one so I am looking at it) and changed the LNB on the dish. He said all connections were tight.

    I am not sure what else at this point either. Not to mention the frustration factor!
     
  2. Aug 3, 2012 #42 of 142
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Which is what I wish I had more help for.
     
  3. Aug 3, 2012 #43 of 142
    Shades228

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    Just out of curiosity did anything else get added to your network around that time? There are settings in some modem/routers that only allow a certain amount, range, of IP addresses for DHCP. If you exceed this then it could cause things to drop off. However it usually would be more random than one specific device.
     
  4. Aug 3, 2012 #44 of 142
    KarenRichmond

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    We tried that theory--unplug, reboot, etc, etc. That is supposedly why they changed the Deca on that coax going to the router to the "new" cinema thing.
     
  5. Aug 3, 2012 #45 of 142
    Shades228

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    None of that would impact your settings in your router. So did you add any new devices to your network including non DIRECTV devices?
     
  6. Aug 3, 2012 #46 of 142
    KarenRichmond

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  7. Aug 3, 2012 #47 of 142
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    With it disconnected from the router, each receiver will need a reboot to shift to their internal IP addresses of 169.xxx
    In this state, it's a "closed loop" and all on DirecTV to sort out.
     
  8. Aug 3, 2012 #48 of 142
    Shades228

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  9. Aug 4, 2012 #49 of 142
    RobertE

    RobertE New Member

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    Are these the first gen white decas or the new 2nd gen black ones? If they are the 2nd gen, there is a problem with some of them where the pigtail isn't fully attached. What needs to be done on the black ones is that the shrink tubing near the deca itself needs to be cut and the fitting tightened.
     
  10. Aug 4, 2012 #50 of 142
    KarenRichmond

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    Yes, did that and last night the WH seemed OK, but I want to see it work a few days without issue.

    However, the new issue this week with the kitchen DVR happened again during the night so I am now assuming that is a truly new issue? or maybe still related to something from the Day 1 Tech.
     
  11. Aug 4, 2012 #51 of 142
    KarenRichmond

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    Originally the white ones. They replaced the BR one with a black one and the problem has occurred with both.
     
  12. Aug 4, 2012 #52 of 142
    KarenRichmond

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    Why does it "bug" them? and check what particularly?
     
  13. Aug 4, 2012 #53 of 142
    KarenRichmond

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  14. Aug 4, 2012 #54 of 142
    veryoldschool

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    This whole thing has wandered all over the map. [not your problem]

    There are a few things to sort out:

    1. Are all the receivers getting SAT signals and channels?
      1. yes? then the techs are going to start drawing a blank.
      2. No? then they need to sort out the problem and should be able to.
    2. Playback problems.
      1. From what we went through yesterday, it wasn't a DECA problem. The techs can only sort through those.
      2. If it's a packet issue, the techs are limited as this is an area they haven't been taught. Changing the PI location/add a splitter is about all they've been given.
      3. If it works in "closed loop", then the techs are off the hook and it points to your router.
      4. If it doesn't work in "closed loop", then the best the tech is going to do is "shotgun" hardware swaps at it.
     
  15. Aug 4, 2012 #55 of 142
    KarenRichmond

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    No, they are not all getting this SAT issue. It appears it is only the kitchen one doing this and only since Tuesday.

    As for the PI, they have tried the splitter and it caused issues in 2 other rooms of horrible picture quality. Upon taking it out, that immediately went away. What's involved in changing its location?

    So far (less than 24 hours) the WH is working out taking the router out of the picture, but we did see it go a day or two this week (with the router in plya) and thought all was well and had it start again so jury is still out on that one.
     
  16. Aug 4, 2012 #56 of 142
    KarenRichmond

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    Should the PI be centrally located in the house or in the room closest to the dish (right now it is in the MR and the dish is on the roof of that room)?
     
  17. Aug 4, 2012 #57 of 142
    veryoldschool

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    Run it hard and long.
    If it doesn't give you any problems, then go back to the router connection.
    If it comes back, start sorting out the router problems. Reboots and factory reset [should have a recessed button, or the like] would be what I'd try. It's helped for me before and sometimes for others here.
     
  18. Aug 4, 2012 #58 of 142
    KarenRichmond

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    Would you think the SAT issue on the one box is just a coincidence and not related to any of the past 2 weeks problems and be the box going out?
     
  19. Aug 4, 2012 #59 of 142
    veryoldschool

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    Maybe I missed something here.
    I though any SAT problems went away when they removed the PI splitter?
     
  20. Aug 4, 2012 #60 of 142
    KarenRichmond

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    yes this has been such a crazy thing for the last 2 weeks, it is hard to keep up!

    Taking out the splitter fixed the picture issues in 2 rooms that it had apparently caused last week, but Tuesday this week we started seeing intermittent SAT issues on the kitchen box, i.e. it would say searching for SAT 2 and then fix itself quickly but change the channel to VH1.
     

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