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New hardware rant

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Combat Medic, Jan 4, 2011.

  1. Combat Medic

    Combat Medic Legend

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    When I order a DVR from my cable company they don't charge me $200 up front. They just charge me a monthly fee that is right in line with what DirecTV charges.
     
  2. Shades228

    Shades228 DaBears

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    Most cable companies don't because they charge for the service and another rental box. So if your cable company does then maybe you should evaluate which is the better option for you.
     
  3. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    There is no "free lunch". My cable also didn't charge upfront fees, but the per month fees made up for it over time.
     
  4. CCarncross

    CCarncross Hall Of Fame

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    And you got what you paid for.....nothing.....
     
  5. Combat Medic

    Combat Medic Legend

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    I have nothing. DirecTV still owns the hardware so I purchased nothing.
     
  6. WestDC

    WestDC Well-Known Member

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    Right to use :)
     
  7. Rich

    Rich DBSTalk Club DBSTalk Club

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    Not my point, I understand what they do from a business point of view, but the manner that they do it in is bothersome. I don't know if Dish or cable companies have complaints that are as frequent as D* seems to get, but obviously D* chooses to make it hard for folks to just read what's on their website and gain a clear understanding of what to expect.

    How many posts do we have to read by folks who don't get what they expect, don't understand the terms of the agreements they sign, and feel as if they've been cheated before D* changes it's way of doing business?

    Yes, people feel as if they are getting a "deal", only to find out that the "deal" isn't what they've been led to believe it would be.

    In any event, what Dish and the cable companies do is not a reason for D* to do what it does. People could be told upfront exactly what they are going to get and they'd, more than likely, go along with it. And not be outraged, as so many posts show. Should a person who buys an American made car be expected to put thru what so many people who bought Toyotas have gone thru just because Toyota chose to disregard their own safety standards? And then be told, "Well, Toyota does it."

    How would you deal with an employee you caught sleeping on the job if the first thing out of his mouth was, "Joe does the same thing, why can't I?" I've been thru that many times and my answer was always, "I caught you, not Joe."

    Do we really expect D*, the acknowledged leader, to stoop to the level of other companies that don't provide the same level of service or is it correct for all the companies to mislead their customers?

    I know retailers think that anything they can get away with is fine, but there should be a line that isn't crossed.

    I only have a cable modem from Cablevision, and I know that they refurbish their modems, but they are upfront about it and let you return the refurbished modem if it doesn't work correctly. Before I had D*, I used Cablevision for many years, and always got good service and they seem to actually refurbish their equipment.

    Rich
     
  8. Rich

    Rich DBSTalk Club DBSTalk Club

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    Or perhaps he should hold them to their word. My way or the highway isn't really a valid argument.

    Rich
     
  9. Rich

    Rich DBSTalk Club DBSTalk Club

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    You're right. Kinda hard to argue that point.

    Rich
     
  10. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    Look, the way I see it is, if I went with my local cableco they would give me a refurb pretty much guaranteed, and charge me a much higher lease rate for it. And by refurb, I mean one that was sitting around the office. At least DIRECTV sends their stuff back to a facility to be refurbished. The results may not always be stellar but at least someone plugs the thing in to see if it lights up.
     
  11. Combat Medic

    Combat Medic Legend

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    Yes, but 1. mine is still broken and 2. the costs between nothing up front and higher per month vs $200 up front and lower monthly and $200 for upgrade and lower monthly and $200 upgrade and lower monthly....
     
  12. spartanstew

    spartanstew Dry as a bone DBSTalk Club

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    Is it going to be $300 by tomorrow?

     
  13. Combat Medic

    Combat Medic Legend

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    You know, I've never had a stalker before. This is interesting.

    So, tell me Spartan...is the process that DirecTV uses for this any different between HD-DVRs and HD Receivers?
     
  14. dsw2112

    dsw2112 Always Searching

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    As an FYI there is no such thing as an "upgrade" with D*. The word may be thrown around in forums and by CSR's, but either you get a new box and return an old one or you add a box. There is a plan for an "official" upgrade path in the future (where a receiver will be worth a set amount toward "something specific"), but that is not the case now.

    And just to pose an additional viewpoint, I believe the "up-front" approach works better for most. Many times it's possible to negotiate that cost down (or even pay nothing) and it keeps the recurring fees low. The competitors in the Chicago area charge some hefty recurring fees for their DVR's -- in comparison I've paid almost nothing up-front for my D* equipment (save the 2 year lease agreement), and pay some of the lowest recurring fees in the industry monthly. Had I gone with cable I would have paid $200 in just 10 months of fees for one DVR (with no end in sight...)
     
  15. spartanstew

    spartanstew Dry as a bone DBSTalk Club

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    No, you get what you get.
     
  16. Combat Medic

    Combat Medic Legend

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    Nice trimming out on the stalking comment.

    So, you admit that the premise works for both cases so what was your point again?
     
  17. Rich

    Rich DBSTalk Club DBSTalk Club

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    Cablevision, our only choice for cable, doesn't charge for HD, doesn't lease it's DVRs (I'm pretty sure about this, but not absolutely positive, let me call them up and verify...Yup, they just charge a monthly fee.), and can't come close to the price I pay for D*. Different business model.

    Rich
     
  18. spartanstew

    spartanstew Dry as a bone DBSTalk Club

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    Never stated otherwise. My point was that you stated it cost you $100, but then several times in the thread you've stated that it cost $200.

    Which is it? Have you forgotten already?
     
  19. Combat Medic

    Combat Medic Legend

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    The conversation has moved from my issue to DirecTV's business practice. I'm sorry if you are having problems keeping up while stalking me.
     
  20. spartanstew

    spartanstew Dry as a bone DBSTalk Club

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    Then why did you lead with this:

    These are very simple questions you're avoiding.
     

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