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New HD DVR arriving...experience and questions

Discussion in 'DIRECTV General Discussion' started by Caliking, Nov 8, 2009.

  1. Caliking

    Caliking New Member

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    Nov 7, 2009
    My first post...longtime lurker.

    My H21-200 died about three weeks ago. I just got around to calling (busy with two boys :) coaching and teaching). First try the CSR offered me $149.00 offer for an HD-DVR upgrade and I said no thanks. Tried a second try, was transferred to a techie. They immediately pointed out that they were appreciative of my loyalty since 2000.

    I explained my receiver died and that I already did all the troubleshoots, etc. She immediately told me they would send a replacement to me and only charge me shipping "if that is OK with you?" I responded that I wouldn't like to pay anything if possible but I would pay shipping if she would be willing to send me an HD-DVR instead at no charge. She said let me check, came back within 10 seconds and said "no problem sir, we will send that to you within the next 2 days--no extra charge beyond shipping". I was shocked that it was so easy. I was very appreciative.

    Now on to the question:
    Am I going to need to add another line from the dish? I have one HD-DVR already in my living room but my current situation in the bedroom was only an HD receiver...now, with the upgrade to HD-DVR am I going to need to do something? If so, what and how?


    Thanks in advance!
     
  2. CoramDeo

    CoramDeo AllStar

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    May 24, 2007
    Amazing. When I tried to get D* to ship me an HD DVR when my H20-600 was dying, they wanted $199 and I had to wait 8 weeks for "professional installation." Several other tries resulted in the same "deal" with one of them even suggesting that I could go to Best Buy (89.2 mile drive according to the Google map). I gave up and got them to send me another H20-600. Probably good since you can't scan for channels with an HR series, but still. Congrats anyways :)
     
  3. CoramDeo

    CoramDeo AllStar

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    May 24, 2007
    Oh, your question :) You will need two lines if you want to watch something, and record something else simultaneously. If you have SWM, you can do it with just one line. eBay has SWM packages in the $40 range that are a snap to self-install. I wouldn't mention SWM to the CSR, though.
     
  4. rudeney

    rudeney Hall Of Fame

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    May 28, 2007
    :welcome_s to DBSTalk (well, at least as a poster)!

    Yes, you will need a second line to be able to use both tuners. It's possible to use the DVR with just one tuner, though.
     
  5. xmetalx

    xmetalx Godfather

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    Jun 3, 2009
    hmmm they drop shipped this upgrade to you without sending a tech for 2nd DVR line install? shame on them, unless you specifically requested NOT to have a tech come out for it.
     
  6. RobertE

    RobertE New Member

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    Jun 9, 2006
    As already pointed out, you'll need a second line ran to that room so you can use both tuners unless you are on a SWiM.

    Now for the biggie. Since this isn't a like for like replacement of a bad receiver, but rather an upgrade, odds are that your commitment clock is going to get reset, as it should.
     
  7. Caliking

    Caliking New Member

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    Nov 7, 2009
    Thanks for the advise. I am not familiar with SWiM but I will look into it...What does it stand for?

    Also, should I call and request a service to come out to add the second line?

    I am not worried about my commitment being reset. I have been with D* since 2000 and have been very happy with my service since then. It seems I have always received the best possible deals whenever I call. I remember having a direct phone number to retention and when calling about deals I always stated where I heard what others were getting and I was always given the same deal, no questions asked. I have been very happy and I am sure it wont change.
     
  8. The Merg

    The Merg 1*

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    Jun 24, 2007
    Northern VA
    SWiM is a single-wire multiswitch. Basically, it lets you use one cable to control a receiver that has two tuners (and normally would have required two cables). The SWiM can either be installed as the LNB for the dish itself or as a separate multiswitch connected to all 4 lines from the dish.

    As for having a service tech come out, I would call DirecTV back up and see what the deal is with your order. Confirm that you are getting a HR2x receiver and not a H2x (DVR vs. non-DVR). In having a DVR sent out to you, it should have triggered a service tech for an install. Be aware though that installation, while many times free, can sometimes run between $50-100. The standard professional installation includes running a cable to the receiver via the outside of the house and through one exterior wall. Any additional work costs extra.

    - Merg
     
  9. mcbeevee

    mcbeevee 97% Complete

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    Sep 18, 2006

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