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New HR20 in today!

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by SteveHas, Sep 1, 2007.

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  1. Orient Express

    Orient Express Mentor

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    Jul 26, 2007
    If you do, just cut the call short, and call again, and again, until you get someone that gives you what you want. Those that 'grind" get the best coffee!
     
  2. Milominderbinder2

    Milominderbinder2 Cutting Edge: ECHELON '08

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    Oct 8, 2006
    I think that it is critical that the first thing you do when you get to a person is:

    Be polite. Tell them you want to stay with DIRECTV.

    There used to be a phone number to Retention. Then for months the word at the main prompt to get to retention was "Retention." Now it is cancel. The retention rep has capabillities the front line CSR does not have.

    Never threaten.

    How about if I chenge it to say, "Ask for Retention."?

    - Craig
     
  3. RobertE

    RobertE New Member

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    Jun 9, 2006
    I'm torn. Part of me would like you to leave it as is. Just for that day when someone posts "Retention called my bluff!!!". I'd so love to see that thread. !Devil_lol

    But, the other part says, yeah better change it. :grin:
     
  4. davring

    davring Hall Of Fame

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    Jan 13, 2007
    My second HR20 purchase was different, for me anyway. I called a few days ago and asked the price and was told $299.00, period. I asked if there might be something they could do to help defer the cost and they offered 30-60-90 billing. I e-mailed and asked the same and their response was they would have someone call within 48 hours. After about the 4th day I went to CC and bought the HR20 with a new Sammy LCD. As I was installing it, they called!. The lady was as sweet as can be as I explained what I had done. She issed $150.00 credit and one year of HD access. I'm happy. :)
     
  5. Milominderbinder2

    Milominderbinder2 Cutting Edge: ECHELON '08

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    Oct 8, 2006
    It is changed!

    Thank you for the feedback.

    Anything else to tweak?

    I do not want someone to leave DIRECTV just because they did not know how to call in to get a more competitive rate. As we have seen DIRECT is selective about the customers they will work to keep. They have a model that obviously is working very well for them.

    As to someone else's question about researching other programming options...

    It is so that you will be informed not to threaten. I went to Best Buy with a Fry's newspaper ad yesterday. I asked the BB manager if he would beat the Fry's ad. He checked his computer to see his profit margin and said, "Buy it today and I will beat Fry's ad by $100."

    To me it is not unethical that BB was not advertising their best price. Nor is it unethical to tell one vendor what the offer is from another vendor unless you would be violating a confidence or an NDA. What is published in the paper or on a public website is not subject to an NDA.

    If I would have in any way threatened the BB manager with the Fry's ad he would have never made the offer. The key is to be polite and ask.

    The reality is that if I would not have asked at BB, they would not have offered a better price. It is the same at car dealers and so many other vendors. Do you call back to your insurance company periodically to make sure you are getting the best rates and coverages? You should.

    With my cellular, landline, internet service, banking, satellite, etc. I have found you can often get a dramatically better deal by calling back periodically. No matter how good a customer you are, unless you are willing to make those calls periodically, your rates seem to not be as good.

    Is it wrong that you have to call vendors periodically to ask for their best rates? Is it wrong that they don't just automatically give the best rates?

    I don't think so.

    In the words of Tony Soprano: "It's just bidness."

    - Craig
     
  6. RobertE

    RobertE New Member

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    Jun 9, 2006
    I've got zero issues with someone trying to get a better deal. What bugs me is when people play the "cancel" card with no intention of following through if they don't get what they want or are not prepared for the consequences if D* has a better card. :grin:
     
  7. Rakul

    Rakul Slacker

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    Sep 3, 2007
    Well I guess to many people are getting the HR20, mine was free alright but the first available install date is 10/25/07 :( called Mastech and asked to be on the cancel list so let's see what happens there.

    Also to the route to renention I don't think you should ever play a card you have no intention of following through on as you lose all leverage, however I also know you get more flies with honey than glue. Just asking the rentention rep hey what can you offer me and have a good conversation with them will get you a lot further than saying GIVE THIS TO ME OR F OFF...
     
  8. Brandon428

    Brandon428 Hall Of Fame

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    Mar 21, 2007
    Don't be mean but tell them you can get a better deal from another provider and if they don't budge just say you have to think about it and call back. It all depends on who you get on the other end of the phone.
     
  9. kajasedai

    kajasedai Cool Member

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    Sep 25, 2006
    What is all this talk about hearts and stars? How do you find out what you have????
     
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