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New Install-HD DVR question

Discussion in 'DIRECTV General Discussion' started by manny07, Sep 11, 2012.

  1. manny07

    manny07 Mentor

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    Dec 26, 2007
    Hi Everyone,

    I just signed back up with Directv and have a question regarding Whole Home service. I was set up with three receivers, one HD-DVR and two HD receivers. My question is that when I try to rewind live TV on one of the HD receivers it does not allow it. I can record something and then rewind it but I cannot rewind live TV on the HD receivers.

    I called customer service today and they told me that I needed another HD DVR receiver in order to rewind live TV. I said sure no problem give me another one and they told me that it would cost me $199. Is this correct? I have the protection plan and I thought this was covered. I just had my service installed yesterday.

    When I go build my order again on the Directv website they are only charging me an extra $99 for an extra HD DVR receiver. Can someone help figure out how to go about this without getting charged for it?

    Thanks,
     
  2. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Dec 9, 2006
    A non DVR doesn't have a live buffer.
     
  3. jimmie57

    jimmie57 Hall Of Fame

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    You should be able to choose a program to record on the DVR from the HD unit. As soon as it starts recording, you can then play it and do all the things a DVR would do.
    That is a few extra button presses to get this started.

    Adding a DVR is going to cost another $6 per month. I guess you could order it and activate it and then deactivate one of the HD units.

    It just does not sound right that it was installed yesterday and they are not willing to change it.
    Since you have the Whole Home DVR service there is not even another coax that has to be run.

    Each time you call you will get a different person. I would try a couple more times to get one that will tell you an answer that you want to hear.

    Good luck.
     
  4. manny07

    manny07 Mentor

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    Dec 26, 2007
    Thanks. I think I will try that. Do you guys know if there is a DIRT member on this board like DISH has?
     
  5. WestDC

    WestDC Well-Known Member

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    Everyone here is a "DIRT" member-
     
  6. dpeters11

    dpeters11 Hall Of Fame

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    I don't think even the public employees are allowed to give specific help like that.
     
  7. CCarncross

    CCarncross Hall Of Fame

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    You have never been able to rewind live tv on non-DVR's.....Directv doesnt install multiple hd-dvrs for free on new or even recent installs, you will need to pay for additional dvrs.
     
  8. Shades228

    Shades228 DaBears

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    Mar 18, 2008
    Now that you're order was closed out you will need to pay full price to get your receivers swapped out if you want the to be HD DVR's.

    The protection plan covers service calls, D&H when replacement receivers need to be sent out, and a few other specific scenarios. It does not cover or have anything to do with upgrading your receivers, in your market, at this time.

    Since your order will be $199 for the HD DVR, $50 for an upgrade fee for placing an order within your first 12 months, and $49 for installation (HD DVR's are not drop shipped unless replacing DVR's) you could save yourself some money by ordering one through a third part retailer and just paying the $199 and their shipping charge.
     
  9. n3vino

    n3vino Godfather

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    Leon...
    D* allows one freeHDVR and up to three free HD receivers on new installs and I don't know how many SD receivers. Anything else you need to pay for. That's why they are telling you it will be $199.00 upfront cost for the additional HDVR. Yes the charge is correct.
     
  10. manny07

    manny07 Mentor

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    Dec 26, 2007
    thanks everyone. I was able to get the extra HD DVR receiver for $149 with free installation after talking to the fifth CSR.
     
  11. peds48

    peds48 Genius. DBSTalk Club

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    plus another $50.00 on phone charges and time wasted....:lol:
     

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