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New Install Problem

Discussion in 'DIRECTV Installation/MDU Discussion' started by enigma96, Feb 6, 2009.

  1. enigma96

    enigma96 AllStar

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    May 22, 2005
    Yeah I'm going to rip the installer a new one tomorrow. I also want to make sure he uses Quad Shielded HDTV ready RG6 cable. Isn't that what their supposed to use??
     
  2. enigma96

    enigma96 AllStar

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    May 22, 2005
    I just saw some Quad Shielded HDTV RG6 ready cable at walmart 50ft for $20. I wonder if I should buy all the cables myself and then have them install it? Or do they already have that type of cable with them when they come out tomorrow?
     
  3. randyk47

    randyk47 Icon

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    Aug 21, 2006
    San Antonio, TX
    Not sure quad is the norm or specified. I'd be more into like starting from scratch and rewiring the whole mess with new cable, grounding blocks, etc. I'd also be thinking about cleaning up the interior with a box.
     
  4. enigma96

    enigma96 AllStar

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    May 22, 2005
    When the installer comes tomorrow, can't I tell him, or suggest to him about using quad RG6 and also the tidy up and clean up my wiring mess that they made?
     
  5. BattleZone

    BattleZone Hall Of Fame

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    Nov 13, 2007
    No, Quad Shield is NOT the spec.

    DirecTV requires RG6 solid-copper core dual-shield with 60% or greater braid coverage. Most installers use Perfect 10 cable which has the DirecTV logo printed right on it. The installer will not have quad shield, nor will DirecTV pay for quad shield. It isn't needed.

    I don't see a ground source nearby, but there should be a quad ground block in the system anyway (I'd put it up under the eaves). The lines going into the house should have feed-through bushings, sealed with silicone, not just holes left in the wall.

    I'm not sure what that guy could have done in 3 hours, but obviously some part of the job was difficult, which is why the original tech used the work-around. My problem with DirecTV was that I was always the 3rd tech, who had to fix all this mess (i.e., full reinstall) for service call pay, while the original techs, who didn't do the job right, got paid more.

    Anyway, good luck.
     
  6. enigma96

    enigma96 AllStar

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    May 22, 2005
    Ha that's funny that you say that, because the guy who was here yesterday, said I need a full reinstall and that he doesn't get paided enough to do that :) Is their a big diffence in quality version quad and double shielding cables?
     
  7. carl6

    carl6 Moderator Staff Member DBSTalk Club

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    Nov 15, 2005
    Seattle, WA
    Quad shield coax only makes a difference if you are in a strong rf interference envirnment, like very close to a tv transmitter tower. With an analog signal, signal can get into the coax and interfere with the signal on the coax and cause symptoms such as ghosting. With a digital signal, even if a little signal leaks in, it won't cause a noticeable effect.

    As IIP noted, quad shield is not the spec and is not needed in most installations. Proper connectors, proper grounding, all matter a whole lot more. Going and buying some cheap quad shield locally and running it yourself would probably result in a lower quality installation than an installer doing the job properly with regular shield.
     
  8. enigma96

    enigma96 AllStar

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    May 22, 2005
    I've made a list of all the stuff I want the guy to do tomorrow to make me happy. Pretty much everything you guys have told me here about what a proper install should entail. So we'll see if he listens :)
     
  9. satguy22

    satguy22 Legend

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    Oct 1, 2006
    For 30.00 nd they want him to use 25 dollars worth of wire?
     
  10. BattleZone

    BattleZone Hall Of Fame

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    Nov 13, 2007
    Now you understand why I won't work for DirecTV anymore. Paying for the priviledge of doing someone's install is a common occurance. There are "preferred" contractors (read: those paying kick-backs to the HSP) and those who aren't. The preferred contractors get all the install work, do a half-ass job, and get paid full rate. Then the other contractors get to come after them and re-do all the work for service call pay. Somehow, the preferred contractors escape chargebacks.

    And now, DirecTV is buying out HSPs and LOWERING tech pay. So, yeah, if you wonder why you don't get a quality installer, that's why.
     
  11. avmaster

    avmaster Legend

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    May 29, 2008
    In this case, I woud have had your job turned into a former install. Your tech would be MUCH happier.

    IF you have not moved within the last 6 months, and don't plan on moving in 6 months, all you have to do when you call direct tv is say you had some roof work done or something to the effect that the whole job needs to be re-done, and a tech told you that you needed a former install, they will set it up with no question and no charge to you.

    The tech that cleans up the job will get paid the full install price, not $20 or $30. It pisses me off when I do a simple upgrade for someone and I am expected to clean up the whole job, in that case I would be basically working for free. This is one way around it.
     
  12. enigma96

    enigma96 AllStar

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    May 22, 2005
    So the tech came out (I was not their my father was) I left a list of stuff I'd like done. Well he did none of it. Left the wires hanging the holes everything. All he did was adjust the satellite. He didn't run any new wires nothing. He checked a few channels and then left. Screw them, I'll do it myself. That's 3 tech's that did nothing really. And the funny thing was each one blamed the other one. I'll tidy up the wires myself this weekend. Or is their a independent installer that could do a professional job on installing this stuff? Any recommendations....

    Thanks
     
  13. joe diamond

    joe diamond Hall Of Fame

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    Feb 28, 2007
    Wait a minute,

    I was assured by a MASTEC manager that, even though the service call I was on did require a redo, if I was to just take this one for the team this time the next one would be good for me. The customer's alarm system wouldn't work. The original tech ran the cables through the windows and the windows wouldn't close. Silly cable guy!

    Are you saying that tomorrow may never come and the one hand that washes the other won't work even though I did take the bad with the good?

    It has been several years. But I am sure he will make it right somehow.
    They did pay me, sort of, for the a/o & new box.

    Joe
     
  14. joe diamond

    joe diamond Hall Of Fame

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    Feb 28, 2007
    The plan is to work through the DTV Home Service Provider system or do something else. Call a Home Theatrer Company or get an alarm system installer. And, surprise, surprise there are many many former DTV installers around.

    Even though your job looks like crap there is not much in the FREE basic installation list about neat. Work that is done in the dark or in rain or snow tends to be that way. I wouldn't leave a job looking like that but then the HSP deal is not in my future either.

    FIOS is coming

    Joe
     
  15. avmaster

    avmaster Legend

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    May 29, 2008
    That sucks, then he didn't do the job he was paid to do in that case, I would bitch. Even being a tech that hates being bitched at, you can turn it into an escalation at this point. A good HSP will pay a tech properly if its a bigtime cleanup job.
     
  16. enigma96

    enigma96 AllStar

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    May 22, 2005
    Well the problem is back again. Half my channels on one of my HR-22's are not working. Mainly all the ESPN channels. I'm sure its bad lines related but for whatever reason the tech refuse to change them. I called Directv on thursday. They said that my case has now gone to a case manager since thei'r been 3 techs out to fix the problem and not one of them did, correctly anyway. And all 3 techs all blamed each other on who's fault it was. I was told that tomorrow their will be a tech and a supervising tech with him, and that if that have to do a full reinstall they will. I really hope they do something this time rather than say, "Oh its the other techs's fault". I would really like my lines changed. I also mention a SWM and the manager I spoke too said we'll see. I've got my fingers crossed that they actually do something this time....
     
  17. Telcoguru

    Telcoguru Cool Member

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    Dec 6, 2006
    What a crappy job. You need 4 RG6 lines from the dish to a grounding block then you need 4 RG6 lines from the grounding block to a Zinwell WB68 Multiswitch. Then depending on your receivers that are installed you need RG6 lines from the multiswitch to your receivers. DVRs will get 2 lines the other receivers will get 1. I used RG6 tri-shielded cable. I ran my own lines to the back of my house because I ran them inside my house and snaked the walls. The installer was very happy. He just had to do the outside work and hook up my receivers.
     

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