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New install today, now no network

Discussion in 'DIRECTV Installation/MDU Discussion' started by detroit_fan, Aug 14, 2012.

  1. detroit_fan

    detroit_fan Legend

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    Dec 27, 2007
    I had an HR34 installed today, and they hooked up the cinema connection kit. The HR34 did an update when the tech powered it up (0x57c). After he was done the network would not connect, the tech told me it was because of the software update and that it should work after a little while. It's been several hours and still won't connect.

    He installed a little gray box behind my tv. it has 2 ports- "Signal to IRD" and "Power to SWM".

    He has my ethernet cable(from router) plugged into the cinema connection kit(little black box on top of HR34), and the coax coming out of the CCK goes to the "Signal to IRD" input, is that the correct set up? Seems like my network should be able to make a connection now but still nothing.
     
  2. detroit_fan

    detroit_fan Legend

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    Dec 27, 2007
    also, if it helps i get Result Code 86-811 when i try to connect
     
  3. harsh

    harsh Beware the Attack Basset

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    You might try plugging the Ethernet cable straight into the HR34 and see what happens.
     
  4. detroit_fan

    detroit_fan Legend

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    Dec 27, 2007
    i just did this and it connects, but when i unplugged the Ethernet from the HR34 and plugged it back into the CCK now I get no connection again.

    so do you think it is a problem with the CCK?
     
  5. carl6

    carl6 Moderator Staff Member DBSTalk Club

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    Sounds like it. The HR34 is unique in that you can go straight into it with your LAN. Hook it back up that way and you should be good.
     
  6. detroit_fan

    detroit_fan Legend

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    Dec 27, 2007
    so i don't need the CCK? I can just go Ethernet into back of HR34, then the HR34 will supply internet to my HR21 &HR22? Since the CCK has a coax running from it to the "Signal to IRD" input do I leave that there?

    My MRV keeps messing up too. The HR22 doesn't see my HR21 now, and had to reset the 34 again to get it to see the HR22.
     
  7. BobStokesbary

    BobStokesbary Legend

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    You are moving a bit too fast here and that is why you are losing connectivity with your MRV.

    First, your HR34 will act as a CCK all by itself. So, no, you do not need a separate CCK. I would take it out of the line and just put it away.

    Second, your MRV uses the IP network on your cable. When you don't have your router in the line, it gets its addressing from your SWM system. When you have your router working correctly it gets its addressing from your router. So, by switching back and forth so quickly your other receivers have not kept up with the addressing. The quickest way to get things working together is to press the red reset button on each of the other receivers after your HR34 is getting your internet connection correctly. (They will probably get their addressing established over time, but the red button reset will work faster.) If that fails (which I doubt it will) unplug each of the other receivers and let them do a full restart. This will definitely reset things.

    All will be well. Enjoy
     
  8. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Without a router, each receiver assigns its own IP address, and the SWiM has nothing to do with this, as it doesn't have the capabilities.
     
  9. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    The code 86 is just "can't connect to Internet."
     
  10. bills

    bills Legend

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    question? i was told by tech support that if you have more than one on the cck,your system will not work properly. is this correct? what i ment to say direct eathernet connection to the hr34 would not work correctly. i hope i said that right.
     
  11. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    Actually there is a lot of confusion there. There are three possibilities here:

    (1) All your receivers are connected via ethernet. In this case, you need a band stop filter on the coax that goes into your HR34, and only the one that goes into your HR34.

    (2) You have a CCK attached. In this case you should have no ethernet cables to any receivers.

    (3) You have ethernet run into your HR34 and only your HR34. In this case you should disconnect the CCK.

    All three scenarios will work.
     
  12. detroit_fan

    detroit_fan Legend

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    Dec 27, 2007
    ok i am plugging my ethernet directly into the HR34 and resetting everything. My CCK is connected to my "signal to IRD", can i just unhook that and or does it need to stay connected?
     
  13. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    You need to unhook that. If the CCK was connected to the power insterter, that may have been the problem.
     
  14. HoTat2

    HoTat2 Hall Of Fame

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    You need to disconnect the CCK if you are using direct ethernet to the HR34. However the open end of the PI's "To IRD" port should have a 75 ohm terminating cap.

    So as a temporary fix if you don't have a terminating cap on hand you might want to leave the CCK connected by coax so the SWiM and DECA network still sees a proper 75 ohm termination there, but disconnect the CCK's power adapter.

    IOW, you're just using the CCK's internal 75 ohm impedance termination.
     
  15. detroit_fan

    detroit_fan Legend

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    Dec 27, 2007
    thanks guys. I took the CCK kit out and hooked ethernet directly to back of HR34. all seems to be working correctly now, so i will get a termination cap ASAP and put it on teh empty "signal to IRD" port.
     
  16. BobStokesbary

    BobStokesbary Legend

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    OK. I guess I am just dense here. But, why isn't the "to IRD" coax port connected directly to your HR34? You should just have a straight line from your receiver to the PI and the "Power to SWM" coax going to your splitter and then to your SWM LNB. What else is in the line? This is the way mine is connected.
     
  17. detroit_fan

    detroit_fan Legend

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    Dec 27, 2007
    I had 2 coax lines running to the living room from before i had the swm installed that went to my HR21. he took 1 of those lines and ran it directly my hr34. the other one he connected to the "power to swm" port on the power inserter, then connected my CCK to the "signal to IRD" port on the inserter.
     
  18. BobStokesbary

    BobStokesbary Legend

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    Oct 24, 2010
    OK. Well, now that you don't need the CCK just don't use that line and take the signal off the PI. Hopefully, you have the terminator that was on the splitter where your ran your second line.

    Your final setup should look something like this:

    HR34-->PI "to IRD"--[PI]--"Power to SWM-->Splitter-->SWM
    HR21-------------------------------------->Splitter

    You only need to cap any unused ports on the splitter. This is similar to my setup and it works "swimmingly".
     
  19. detroit_fan

    detroit_fan Legend

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    Dec 27, 2007
    ok thanks. i guess i am just going to have to get the installer back out here because he needs to do this the right way. as it stands my HR34 is not connected to my PI at all.
     
  20. HoTat2

    HoTat2 Hall Of Fame

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    Well no, you don't necessarily need to have the PI in the same cable run to the HR34.

    In fact due to issues with the internal DC blocking capacitor causing signal issues to a receiver when placed inline with it, for some installs it was better to place the PI on its own separate coax run to the splitter.

    Just terminate the IRD end of the PI ASAP when you get a cap.
     

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