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New Nomad Install not working

Discussion in 'DIRECTV Connected Home' started by glgonz, Apr 6, 2013.

  1. glgonz

    glgonz New Member

    1
    0
    Oct 21, 2007
    I am having issues with my Nomad installation. The Nomad device itself seems to install fine. The 3 LED indicators are solid blue.

    When I install the client on my iphone or Mac, I get an error message saying AR/1001 - Unable to add your device - you are missing one or more system requirements. Please refer to quick start guide or owners manual...

    It seems that the problem may be with my DVR configuration and accessing the Internet. I have two DVR's - HR34 and a HR24 and I was using the DTV Cinema kit (DCAW1R0-01) for a wireless connection back to my router. I am able to use some Internet related functions such as VOD, Pandora radio with no issues. Whole Home DVR also works with no issues. However, when I press the dash button on the remote, I see the message SWM - Connected, Internet - Not Connected. This happens on both receivers.

    Also, when I press the right arrow for TV Apps, I get an message TV Apps initializing, try again later. This has been the same since my original installation over 1 week ago.

    I have also done red button reset on both receivers, with no luck

    After working with DTV tech support, they dispatched a technician who removed my DTV Cinema kit and installed a DCA Home Adapter from the back of my Comcast Xfinity router, which feeds to a coax from a splitter port next to the dish.

    I still have the same issue and have not been able to get a resolution.

    My connections are now as follows:
    DTV Dish to splitter (4 ports)
    Port 1 - SWM, then to the HR34
    Port 2 - HR24
    Port 3 - Wired to jack for future TV, which will be a Genie Client
    Port 4 - DCA from my Comcast Xfinity TC8305C Router
     
  2. Diana C

    Diana C Hall Of Fame DBSTalk Club

    2,117
    293
    Mar 30, 2007
    New Jersey
    One thing to check is that port 3 should be terminated. An unterminated port can cause network errors.
     
  3. NR4P

    NR4P Dad

    6,269
    254
    Jan 15, 2007
    Sunny Florida
    If Diana's suggestion doesn't help, I would focus next on getting the Internet - Not Connected screen to ensure it shows Connected. Start there. Fix that.

    Any chance that the HR34 or HR24 has a Ethernet cable plugged into it?
    With Deca adaptors, you can't do that.

    With the HR34 you don't even need any adaptors, just connect a RJ45 cable into the rear, reboot and that will give you internet.
     
  4. nick4blu_81

    nick4blu_81 Cool Member

    20
    0
    Dec 30, 2011
    Contact Comcast and let them know that your router needs new firmware.
     

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