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New Poll: Have you had to return your HR20?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by bto4wd, Jul 24, 2007.

Have you had a HR20 replaced? Please vote by date period.

  1. 1A: 08/2006-09/2006: Yes I had a unit replaced during this period.

    0 vote(s)
    0.0%
  2. 1B: 08/2006-09/2006: No, not during this period.

    2.7%
  3. 1C: 08/2006-09/2006: I didn't have a HR20 for this period.

    31.8%
  4. 2A: 10/2006-11/2006: Yes I had a unit replaced during this period.

    48.6%
  5. 2B: 10/2006-11/2006: No, not during this period.

    3.1%
  6. 2C: 10/2006-11/2006: I didn't have a HR20 for this period.

    46.3%
  7. 3A: 12/2006-01/2007: Yes I had a unit replaced during this period.

    34.1%
  8. 3B: 12/2006-01/2007: No, not during this period.

    3.9%
  9. 3C: 12/2006-01/2007: I didn't have a HR20 for this period.

    55.3%
  10. 4A: 02/2007-03/2007: Yes I had a unit replaced during this period.

    23.5%
  11. 4B: 02/2007-03/2007: No, not during this period.

    3.9%
  12. 4C: 02/2007-03/2007: I didn't have a HR20 for this period.

    65.1%
  13. 5A: 04/2007-05/2007: Yes I had a unit replaced during this period.

    14.5%
  14. 5B: 04/2007-05/2007: No, not during this period.

    6.3%
  15. 5C: 04/2007-05/2007: I didn't have a HR20 for this period.

    71.0%
  16. 6A: 06/2007-07/2007: Yes I had a unit replaced during this period.

    7.1%
  17. 6B: 06/2007-07/2007: No, not during this period.

    11.4%
  18. 6C: 06/2007-07/2007: I didn't have a HR20 for this period.

    77.3%
Multiple votes are allowed.
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  1. bto4wd

    bto4wd Duplicate User (Account Closed)

    522
    0
    Apr 17, 2007
    As I've been taken to task by some parties here regarding my intent, my point or "what I'm trying to get at" due to my original poll asking about returned HR20s (Old, apparently biased poll) I've taken Drew's suggestion and I hope this will be meet with approval from the D* Police that cruise around our forum. :D

    So let's try again. I apologize for my lack of fairness in the original poll and the need for yet another poll being created.

    Please respond by date period of when you had to return a unit. You may pick multiple options. If you received your HR20 in Sept of 2006 and haven't had to return it, please indicate that for each time period. If you didn't have a HR20 for a particular period please indicate that fact. If you have had multiple HR20s replaced, please note that as a comment in the thread.

    Talk about a complex poll. :nono2:

    Drew, I didn't see any need for the "N/A" category as members shouldn't be voting for a specific period if they didn't own a HR20.

    EDIT: Drew, after completing the poll options, and recalling that no one reads this first post before voting, I did add the "I didn't own one" option.

    With a total of 95 voters at 2:30pm EDT 07/25/2007:
    Code:
    Section 1: 08/06-09-06:   10.7% return rate
    Section 2: 10/06-11-06:   9.1% return rate
    Section 3: 12/06-01/07:   10.4% return rate
    Section 4: 02/07-03/07:   14.3% return rate
    Section 5: 04/07-05/07:   15.9% return rate
    Section 6: 06/07-07/07:   17.9% return rate
     
  2. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

    28,939
    72
    Jul 12, 2006
    Los Angeles
    Thanks bto4wd. This should give folks a more accurate information.
     
  3. bidger

    bidger Hall Of Fame

    2,014
    18
    Nov 19, 2005
    Yeah, it's pretty complicated. I only voted for the period I had my HR20 replaced, so could a moderator please add the following votes for me: 1C, 3B, 4B, 5B, and 6B. Thanks.
     
  4. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

    42,679
    348
    Dec 9, 2006
    My replacements were do to CSRs and not bad hardware as it was the software at the time causing my problems.
     
  5. nick1817

    nick1817 Legend

    208
    0
    Feb 12, 2007
    How does answering "no" for a time period help if you have to answer "yes" for another time period, sinc eyou can only vote once? Mine would be "No" for everything but 4"b"-
     
  6. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

    28,939
    72
    Jul 12, 2006
    Los Angeles
    I think the intent is to see the ratio of replace/not-replace. Without getting the "no problem" response, then you will not know that information. Simply knowing the raw numbers of who/when of a replacement doesn't really say much at all. We don't know the number of folks @ DBSTalk.com with an HR20 and we don't know the number of HR20s that are in the field.
     
  7. Stuart Sweet

    Stuart Sweet The Shadow Knows!

    37,060
    287
    Jun 18, 2006
    Replaced around Christmas. Everything was handled very professionally, I got a new, non-refurbed DVR, and it works better all the time!
     
  8. Tom Robertson

    Tom Robertson Lifetime Achiever DBSTalk Club

    21,331
    246
    Nov 15, 2005
    This is a not a vote only once poll. You can, in fact should, vote multiple times in this poll. But preferably only once per section.

    Cheers,
    Tom
     
  9. Tom Robertson

    Tom Robertson Lifetime Achiever DBSTalk Club

    21,331
    246
    Nov 15, 2005
    bto4wd, great thought for a poll, great adjustment based on feedback. Good job!

    Tom
     
  10. litzdog911

    litzdog911 Well-Known Member

    12,202
    63
    Jun 23, 2004
    Mill Creek, WA
    My early HR20 has had no hardware-related problems at all since I got it almost a year ago.
     
  11. mhayes70

    mhayes70 New Member

    4,224
    3
    Mar 21, 2006
    My original HR20-700 worked good until April when the hard drive went bad. I got it in November of 06. I also had this problem with Tivo's. They replaced it and have not had any major problem since then. I also have a HR20-100 that I got sometime in May and no problems with it.
     
  12. bto4wd

    bto4wd Duplicate User (Account Closed)

    522
    0
    Apr 17, 2007
    Drew2k came up with the poll. I just entered it.
     
  13. DblD_Indy

    DblD_Indy Godfather

    271
    0
    Dec 3, 2006
    Crud!

    Mis-Read it, my fault.

    How about a single option for have not ever had one replaced?
     
  14. Michael D'Angelo

    Michael D'Angelo Lifetime Achiever

    10,839
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    Oct 20, 2006
    That was a part of the first poll that was started about this and some members asked for a more detailed poll.
     
  15. Ken S

    Ken S RIP

    6,201
    0
    Feb 12, 2007
    I don't understand why the date of return is so important. Presumbably returns are based on hardware failures. Have their been new revisions to the HR-20 700? If you're going to look at the date a machine was returned don't you want its date of manufacture? Units can sit in the channel for quite some time before being sold/installed. (Yes, I know it's hard to know the date of manufacture if you have already returned the device.)

    BTW, as a reference point in the consumer electronics industry a return rate over 5% is very, very bad. When it starts getting over that rate retailers start balking at carrying the box or demand concessions from the manufacturer to cover the cost of processing returns.
    I don't know if that's the case here...but those stickers about not returning to retail were sparked by something.
     
  16. Michael D'Angelo

    Michael D'Angelo Lifetime Achiever

    10,839
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    Oct 20, 2006
    I think a lot of it has to do with the first 5 or so months the HR20 was out if you called about a problem the CSR's just swap them and did not really trouble shoot them. So there was a lot of units replaced that should not have been. So by having dates of when it was replaced it will separate some of the units that were replaced and probably should not have been.
     
  17. bidger

    bidger Hall Of Fame

    2,014
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    Nov 19, 2005
    Bump.
     
  18. billsharpe

    billsharpe Hall Of Fame

    2,651
    64
    Jan 25, 2007
    Southern...
    HR20 replaced in June as a result of a bad OTA tuner. No hassles about getting a replacement and no problems since.

    Bill
     
  19. LR308er

    LR308er Duplicate User (Account Closed)

    310
    0
    Jun 27, 2007
    Well, I voted, but I missed all of the "didn't have for this period" spectacle.
    This thing looks like the government put it together :rolleyes:
     
  20. bto4wd

    bto4wd Duplicate User (Account Closed)

    522
    0
    Apr 17, 2007
    Okay, I flagged this poll as showing who voted for what. Why isn't it doing that?
     
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