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new roof, no signal

Discussion in 'General DISH™ Discussion' started by blast24, Jan 14, 2009.

  1. blast24

    blast24 New Member

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    Jan 21, 2008
    I had a new roof installed today and now there is no signal. Dish Network, Dish 500 system with a wing to 61.5 for HD. I've tried the point dish screen and don't get any signal on 110, 119 or 61.5. My contractor said the dish could be out of alignment because the old roof had two layers of shingles that were removed. Could that be enough to knock out the alignment? Should I just call dish and explain the situation or try re-pointing myself first?

    Thanks.
     
  2. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    Michiana
    Removing two layers of shingles shouldn't be a problem ... other than how did they get the shingles out from under the dish? If they removed or clobbered the dish during removal of the shingles a reaim seems to be logical.
     
  3. blast24

    blast24 New Member

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    Jan 21, 2008
    they did remove the dish, he said they put it back in the same spot. How easy/difficult will it be to try to reaim it myself, I don't have a signal meter. If I do have to call dish, I assume there will be a charge to have someone come out.
     
  4. BattleZone

    BattleZone Hall Of Fame

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    Yes, there will be a charge to have a tech come out and re-aim the dish. Most likely, he'll have to remove the dish, re-plumb the mast (which might mean removing the mast entirely), then aim the dish.

    Without a meter, you'd need a second person down looking at the signal strength meter while you aimed the dish. You'd also need a way to communicate (cell phone with hands-free headset) while you adjusted the dish, probably while on a ladder.

    If you aren't comfortable doing that, call Dish. It's a lot cheaper than medical bills!
     
  5. GrumpyBear

    GrumpyBear Hall Of Fame

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    Check to make sure the mast is plumb. There would be no real reason to change any of the bolts on the dish, so Skew and elevation should be ok. Use the cell phone or Walki Talki, have somebody in front of the TV, and have them tell you as the signal bar moves. Give it a try and see what happens. Call and see if you can get somebody out for free, you never know, but you can always try it yourself.
     
  6. boba

    boba Hall Of Fame

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    Any time you are reroofing or repairing a roof plan on scheduling a reinstall. I've never seen a roofer that can realign correctly a satellite system. I've seen dishes reinstalled using roofing nails only(good for 1 or 2 wind storms), completely surrounded with tar. I've even seen the old roofing left and new roofing cut around the old(just asking for a leak).
     
  7. FTA Michael

    FTA Michael Hall Of Fame DBSTalk Club

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    You don't need a signal meter. You just need a friend watching your TV and a couple of cell phones.

    First, make sure the pole is perfectly plumb. Check it with a level. If it isn't, then either find a way to level it, or pay for a Dish service call.

    Go online to see your approximate aiming position. Get your Dish receiver in setup mode to show the signal strength you're getting. Then slowly move the dish (up/down, left/right) until you get some signal. Move even slower to maximize the signal strength, then tighten the dish in place.

    If that works, your problem is solved and you didn't have to pay anything. If not, it's time to call Dish.
     
  8. ImBack234

    ImBack234 Godfather

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    Aug 26, 2008
    I some what agree. But I would just plumb it then just move it left or right.
    See if your dish was install correctly to begin with it just needs to be plumb then pointed in the right direction. So don't touch the angle adjustment.
    Good luck.
     
  9. Michael P

    Michael P Hall Of Fame

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    It helps to understand exactly what "plumb" means. The best tool to use is a torpedo level. The mast has to be plumb all the way around (taking bubble level readings 90 degrees apart will do). Without taking the 2 readings, it's possible to be plumb on one side but not the other, as strange as that my sound. I wish there was a visable way to show what I'm talking about.

    After establishing that the mast is plumb, slowly rotate the dish until you get a signal on the "point dish" menu. If you use a cell phone to listen for the tones, keep in mind there is a bit of delay (latency) on digital cell phones so when you start hearing a higher pitch stop and wait to see if the same pitch is there. Due to the latency it's possible to swing past the right spot. This is from personal experience. If you have old analog walkie talkies that would actualy be better, but you can do it with a cell phone if you have patience.

    By the way - be sure to use a known transponder to aim on (i.e. not all transponders are available everywhere due to spot beams, MPEG 4 HD etc.) I believe Transponder 10 or 11 is the standard for both 119 & 110.
     
  10. jkane

    jkane Icon

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    Oct 12, 2007
    Chances are if they removed two layers and really put it back exactly like it was that you just need to raise it 1/2 an inch. Have someone watch the meter on the setup screen. Go to the roof and pull back on the top a little. See if that makes the signal come in. If it does, loosen the bolt and move it just a little up, then tighten. It might be that simple.
     
  11. ImBack234

    ImBack234 Godfather

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    Aug 26, 2008
    If you think roofers put it back exactly the way it was I have a bridge to sell you.:eek2:
     
  12. GrumpyBear

    GrumpyBear Hall Of Fame

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    Feb 1, 2006
    Not everybody understands how important having the mast Plumb can be. Roofer more than likely did put the dish in the exact same spot, mast just isn't plumb.
    I would like to see how some of you would do in the good ol days, when SAT signals were only detectable via bounce back, in the power bar, NO wimpy SIGNAL METER's.
    Azimuth, and Elevation had to be figured out by hand, not everybody had a slide rule, either. So after you figured out your Own, Latitude and Longitude, you had to do math to find azimuth and elevation to the known Sat location.
    I realize you are an expert on this, but I will make it easy for you. Position 33deg 16'N x 117deg 26'W, SAT is at 117W x 0 N. Whats Azimuth and Elevation? Can't figure it out? I have ocean front property for you in Arizona.
     
  13. davejacobson

    davejacobson Legend

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    Mar 14, 2005
    The worst re-installs I have ever seen hav been done by roofers. The mast always out of plumb. The lag screws in at an angle and no sealant.Like it has been said the first check is a plumb mast. That means taking the dish off the mast. No shortcuts on a plumb mast if you start out wrong your angles wont mean a thing.
     
  14. blast24

    blast24 New Member

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    Jan 21, 2008
    thanks for all the info. I did try to repoint the dish but i'm still not getting a signal. a dish tech is coming out tomorrow.
     
  15. jkane

    jkane Icon

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    Oct 12, 2007
    When I had my roof re-done, I asked specifically about what they would do. And I watched them to be sure. He did use the same holes since mine is in my garage, and I can see the bolts on the inside of the roof. :) I did have to do a minor adjustment after he left since it was not sighted perfectly.

    What he did that made me mad though ... I had an older second dish that I wanted to take to my weekend retreat in the woods. I have an old 300 dish there that only sees 119. I guess since I told him he didn't need to remount the old dish, he thought that meant he could mangle it! The dish is OK, but they bent the mount when they removed it. Grrrr! :mad:
     

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