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New to the boards, hope to help out!

Discussion in 'DIRECTV General Discussion' started by BoostedBlazer, Feb 15, 2012.

  1. BoostedBlazer

    BoostedBlazer Cool Member

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    Feb 15, 2012
    Hey all, been browsing around the boards here for a while and figured I would setup a post to introduce myself. My name is Matt and I work for DTV in the Case Management department. I also used to be a DTV installer and service tech. Did some telecom work for a while between the two positions and have just a good all around background in associated fields of tech. Wanted to join up and see if I can help some folks on here with getting some questions answered and issues resolved! Hope to get familiar with some of you good folks! :grin:
     
  2. hasan

    hasan Well-Known Member

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    Ogden, IA
    Welcome aboard!

    Have fun, look forward to your input.
     
  3. Scott Kocourek

    Scott Kocourek Well-Known Member

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    :welcome_s to DBSTalk.
     
  4. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Winters,...
    +1

    Excellent first post, too!


    :welcome_s
     
  5. BosFan

    BosFan Legend

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    Altoona, WI
    :welcome_s Welcome!

    So what does Case Management do? I assume manage cases :grin:
     
  6. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Winters,...
    Heh! And I bet some of those 'cases' post right here in DBSTalk!
     
  7. BoostedBlazer

    BoostedBlazer Cool Member

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    Feb 15, 2012
    Oh I'm sure a few of them have. Our department are all licensed SBCA techs that basically handle customers who have had multiple claims in a given amount of time. I.E. a service call and an receiver ERP within say 60 days or something like that. Basically kinda root through things and ensure there isn't an underlying installation or other problem that is causing the issues. We were also usually the first department to troubleshoot new products like the HR34 and the NOMAD.
     
  8. Go Beavs

    Go Beavs Hall Of Fame

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    Portland,...
    Cool stuff man! Welcome to the forums. Looking forward to your contributions!

    BTW, did you actually put a turbo in your SUV?
     
  9. davidatl14

    davidatl14 Icon

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    Mar 24, 2006
    Welcome Aboard
     
  10. BoostedBlazer

    BoostedBlazer Cool Member

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    Feb 15, 2012
    Yeah actually it came with one but I've upgraded it to a ball bearing turbo and done some engine work. It's a 93 GMC Typhoon. Got a full on AV system in it with a TV in the dash and all. Love my lil pickup!
     
  11. TDK1044

    TDK1044 Godfather

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    Case Management is awesome. if you get escalated to them, you get a pin number for your case, and a specific phone number to call your Case Manager on. They only send out the best techs, and your Case Manager follows up with you personally a few days after the tech's visit to ensure that the issue was resolved.

    Love CM. And if a Case management tech comes out and works locally in your area, get his business card. :)
     
  12. BoostedBlazer

    BoostedBlazer Cool Member

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    Feb 15, 2012
    Glad to hear you've had good experiences with us!
     
  13. ndole

    ndole Problem Solver

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    Aug 26, 2009
    :welcome_s
     

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