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New to the hopper - On demand & network questions

Discussion in 'Hopper System Support Forum' started by TallGuyXP, Jun 4, 2012.

  1. TallGuyXP

    TallGuyXP Cool Member

    23
    0
    Sep 18, 2006
    Hi all,
    We just had our 1-Hopper, no-Joey install on Friday, and are really happy with the hopper so far. Unless something is wrong with our setup, It looks like I should have done a bit more research into On-Demand as nothing from ABC or CBS is included, and only a single show (Grimm) is listed for NBC. The wife isn't too happy that she missed the season finale to Revenge and can't watch it on on-demand. My bad :(

    We often get errors about not being able to connect to our broadband network. The installer installed a wireless usb adapter, and we get 50-55 signal strength. Could that be the issue? When we tell it to reconnect, it has no problem reconnecting, and the usb wireless page always shows that it's connected.

    I had also read that for most people to get DLNA to work, a HIC is required. Is this required for a hopper-only setup as well? I'm hoping that once DLNA is set up and I use something like tvercity or playon, she'll be able to stream her older network shows. Still a bit unclear about the HIC, whether a tap is required, etc. The installer installed a SoloNode since we jsut have a single hopper.

    Thanks for the help!
     
  2. TallGuyXP

    TallGuyXP Cool Member

    23
    0
    Sep 18, 2006
    Also can't connect using dishonline.com. I suppose it may be blocked by my router/firewall... anybody have an outline of what needs to be opened in the firewall to allow access from dishonline?
     
  3. P Smith

    P Smith Mr. FixAnything

    21,598
    143
    Jul 25, 2002
    W.Mdtrn Sea
    For one h2k Ethernet cable is enough.

    Activate logging on your router/firewall and gather the port's ##.
     
  4. domingos35

    domingos35 Icon

    538
    0
    Jan 11, 2006
    hey P Smith do u have a computer background?
    u seem to be a very computer smart guy .a techie
     
  5. P Smith

    P Smith Mr. FixAnything

    21,598
    143
    Jul 25, 2002
    W.Mdtrn Sea
    yes
     
  6. TallGuyXP

    TallGuyXP Cool Member

    23
    0
    Sep 18, 2006
    My router is upstairs and the hopper is downstairs, so no direct ethernet connection available. Last night, I replaced the usb wireless adapter that the installer connected with a bridge I had hanging around. With the hopper now connected via an ethernet cable, instead of the usb wireless, DLNA now works, and on-demand is more stable. I still see some slowness with DLNA, so I'm now thinking I need to install a HIC upstairs at the router, and a TAP downstairs at the hopper (the hopper is currently directly connected to the dish via a solo node). That should provide better performance for DLNA. Does that sound correct?

    BTW - I chatted online with Dish tech support about dishonline's inability to connect. I don't get a message saying the hopper is offline like some other people see - the screen just continually says 'Loading...' and nothing ever displays. The tech said that it could take up to an hour for dishonline to find the hopper, but it's a one-time thing. I didn't have high hopes about that response, but left it overnight. Still saying 'Loading' this morning.
    To do a bit of troubleshooting, In IE9, I opened the Developer Tools screen and went to the console tab. Interestingly, the web page is getting this error:

    SCRIPT5007: Unable to get value of the property 'slingbox_user': object is null or undefined. common_compile.js?1338451808, line 165 character 110

    Some javascript error, but it's beyond me (I do have Java installed and enabled).
     
  7. TallGuyXP

    TallGuyXP Cool Member

    23
    0
    Sep 18, 2006
    I thought I'd provide an update...
    I wasn't getting very good signal strength on the wireless network connection (hopper is downstairs, router is upstairs, and no ethernet cabling between the two). I ended up buying a HIC and a Tap. Installed the HIC upstairs next to the router and connected the coax to our home coax cabling. Downstairs at the hopper, I connected the hopper, the line from the solo node and our home coax to the Tap and everything now works perfectly! Since we have no joeys, the installer didn't run a line from the Client connector on the solo node, so the HIC/Tap was the way to go. DLNA using Playon is snappy and now works consistently.

    Dishonline.com also works now. I tried opening ports and placing the hopper in the dmz to no avail. After reverting to my original network configuration (closed ports, put hopper back inside the lan), I happened to do a power cycle reboot of the hopper, and that seems to be what was needed to get dishonline to connect. I can now see my guide, timers, etc online!

    The whole family is super happy with our switch back to dish, especially with auto-hop!
     

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