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New Vip612 Problem with HDCP and HDMI

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by Rogernet, Aug 2, 2009.

  1. Mar 18, 2010 #41 of 101
    tincan

    tincan New Member

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    Mar 18, 2010
    I just switched from cable to Dish Net and it seems I am having a simular problem. I have the VIP 722 in one room and the 612 in the other. The problem is with the 612. I switched from the RCA cables to HDMI to my new Phillips. My problem is the 612 is always freezing up. I will hit my remote and sometimes the 612 will freeze or it will take two to three mins for the channell to change. then sometimes it will work normally for awhile say two hours or so.. Any ideas on this problem???????
     
  2. Apr 23, 2010 #42 of 101
    Jpriest007

    Jpriest007 Cool Member

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    Dec 25, 2009
    Has anybody heard anything from Dish about this problem lately? :confused:
     
  3. Apr 23, 2010 #43 of 101
    Rogernet

    Rogernet Mentor

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    Aug 2, 2009
    Hi.......It's been a few months since my last update on this topic. As most of you are aware, the "fix" for the HDCP Error message 890 for SONY and other HDTVs is due out with the next firmware release L607. My tech contact at DISH was not available today to answer my question on when this release will be out....Last conversation, he estimated by mid-March....and it's now a more than a month over his estimate......I left him my cell number and hope he will call me back soon. I will post any updates as soon as I hear....
    It's now been 9 months since this problem started....I guess we are all at the mercy of DISH again!:confused:
     
  4. May 2, 2010 #44 of 101
    crockett_18

    crockett_18 AllStar

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    May 2, 2010
    I have the same problem with a Dish 211 receiver with PPV. No use calling, since there is a problem, out of curiosity what is the current firmware for dish ??
     
  5. May 3, 2010 #45 of 101
    lakeski

    lakeski New Member

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    May 3, 2010
    Rogeret...I have been patiently awaiting the Dish update...It is hard to waste a 52" Sony HD TV with no VOD or HD Content to rent (instead of purchase). I did a little looking myself and looked at the three different combinations of TVs and receivers...My 612 and a 32" HD LG (4 years old) works...My 612 on my bedroom Sony 40" HD (2 years old) doesn't work, and neither does my Sony 52" HD (9/09). Our 722 works on everything...

    Having said that...when doing an analysis on the HDMI (Install/Connections) it shows that it sees that I am connected by a HDMI, the manufacture date of the TV, size, etc, but the HDCP is doesn't connect (0/33) tries... There is a HDMI reset button, but it is grayed out...

    I tried talking to the Indian Customer service, but got the composit fix..waited to talk to an english speaking person in the United States their solution was send me a new receiver...same problem...

    Awaiting your solution...good luck

    My last update was D607...
     
  6. May 5, 2010 #46 of 101
    Jpriest007

    Jpriest007 Cool Member

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    Dec 25, 2009
    Mine still says L606 does anyone have L 607?
     
  7. May 7, 2010 #47 of 101
    crockett_18

    crockett_18 AllStar

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    May 2, 2010
    I am still on L528, I checked the menu I can't seem to find the software update. I know on my old receiver you could.
     
  8. May 10, 2010 #48 of 101
    lakeski

    lakeski New Member

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    May 3, 2010
    Sorry...meant L6.06 and still waiting
     
  9. May 13, 2010 #49 of 101
    Rogernet

    Rogernet Mentor

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    Aug 2, 2009
    As of 5/13/10, the Vip612 receivers are still running L606. For the newbies on Dish, just punch option 6-1-3 on your menu button on the remote, and look at line d Software. If you move to Next on that window....the second window will show you whether HDCP in enabled or not.......For most of us SONY folks and some other HDTV mfgs, this shows a big fat "No", since L606 showed up about 7-29-09. If you go back to the first 6-1-3 menu and hit Details, you can also read your receiver health Values as you scroll down from 0 to 9. Most should read a value of 0. If you get high negative or positive values, keep a record of them for you next chat with a Dish Tech....don't bother with the help desk guys. They don't have a clue what you are talking about......

    About the fix.......I did get a voice mail about 5-1-10 from my internal Dish tech who apologized for the delay.....He called his HCDP fix engineer and tried to get us a release date without success. I did call him back tonight to confirm that the fix is still going to be packaged with L607...so that when it comes out, the fix should be there for us. Just keep looking for it on Menu 6-1-3.....not sure about other Dish receivers and this HDCP problem....If you can't wait, upgrade to a Vip722 or go to composite video RGB cables, but be sure to unplug your HDMI cable when you do. I've tested this on both my SONYs...and it works for VOD or PPV channels...but the quality is not HDMI.
     
  10. May 16, 2010 #50 of 101
    Rogernet

    Rogernet Mentor

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    Aug 2, 2009
    I just received a voice mail on my cell phone from my internal Dish Tech Support contact (5/16/10 AM). The long-awaited fix for HDCP incompatibility messages with SONY and some other HDTV manufacturers (error code 890), has been tested successfully in their beta test environment and is ready for release in the next firmware download to your VIP612 receiver, probably L607...or 08 or whatever is next.

    The very slow release of L607 apparently has to do with the priority of DISH engineering resources being dedicated to the new VIP922 receiver upgrades/fixes which just came out about 2 months ago. There might also be a few glitches with other maintenance fixes targeted for L607 according to my source. Again he apologized, but the Dish Engineering department is not releasing the L607 release date to Dish Tech Support either......so I guess we can all save a little more $$ on PPVs and VODs if you want to see them on DISH with HDMI.
     
  11. May 25, 2010 #51 of 101
    Rogernet

    Rogernet Mentor

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    Aug 2, 2009
    Hi to all you HDCP fans.....I just spoke to my internal tech support contact at Dish, today, 5/25 at 17:00. Here's the latest: the fix for the HDCP Error (890) on various Sonys and other HDTVs will be deployed via a firmware download to VIP612s this Thursday, 5/27, to 100 selected Dish accounts, mostly internal, to check for the fix working and any other problems. If all goes well, the fix will be packaged as L608 and should be out two weeks or around June 10th for the rest of us. I volunteered to be a part of the 100 to test out the patch but no guarantee they will invite me. I'll keep you posted.
     
  12. May 25, 2010 #52 of 101
    TulsaOK

    TulsaOK New Member

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    Feb 23, 2004
    They do that? :)
     
  13. May 28, 2010 #53 of 101
    Jpriest007

    Jpriest007 Cool Member

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    Dec 25, 2009
    I just looked and saw that the new update is out. It is L 608. I just tried and was able to watch a VOD movie.
     
  14. May 29, 2010 #54 of 101
    Rogernet

    Rogernet Mentor

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    Aug 2, 2009
    Good to hear that JPriest007, BJK, and a few others are lucky enough to be upgraded to L608 which apparently has solved the HDCP problem so we can now order/view PPVs and VODs with HDMI quality. The rest of us may have to wait a bit longer, but after 10 months of the L606 HDCP bug, what's a few more weeks.

    One thing I noticed while checking yesterday which you might try if you are still on L606 with this HDCP problem....Try to order a standard non-HD movie, like Channel 546, "Edge of Darkness". I was able to order it, view it, and DVR it successfully with my VIP612 still on release L606. We will need to wait until L608 to do this with HD quality movies.
     
  15. Jun 4, 2010 #55 of 101
    wlrogalski

    wlrogalski New Member

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    Jan 26, 2010
    I have the updated 608...I still cannot use my HDMI ports with my Sony Bravia and the 622. They still reset every 5 seconds.
     
  16. Jun 16, 2010 #56 of 101
    Rogernet

    Rogernet Mentor

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    Aug 2, 2009
    Hi!

    I just spoke to my internal technical support contact at Dish. Here is what he told me.

    1. The VIP612 L608 firmware was downloaded in a limited deployment to
    100,000 receivers (612s for sure, not sure about 622 or 722s) sometime
    around May 27th. He previously said only 100 receivers were changed.

    2. There were multiple fixes in this release including the HDCP 890
    incompatibility message for SONY and other HDTVs.

    3. There were some reports that at least one of the fixes was having
    problems. My contact said when he spoke to Engineering, they did
    not believe it was the HDCP fix...but that some receivers with L608
    were rebooting too frequently.

    4. Those who currently have L608 will continue to have that release and
    those on L606 will gradually be given L608 as any bugs are fixed in the
    field for the first 100,000.

    5. He said another 100,000 receivers will be added to the first group but
    there was no date that Engineering would release to him. I asked to
    have my receiver added to that group. He will contact me if he gets
    any ETA for posting here to the rest of you that have been patiently
    waiting with L606.
     
  17. Jun 19, 2010 #57 of 101
    pwkirk

    pwkirk New Member

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    Jun 19, 2010
    Thanks
    Rogernet for keeping us posted on this issue. I've searched the net looking for answers and finally came upon DBSTALK. I just joined and this is my firt post. I done so to thank you. Our receiver is vip211 and the software is L528. I must really be behind the times. I have been having the same problem or course, and now I'm really angry that I have don't even have the latest receiver. I've called Dish and they never hinted or wanted to know anything about the receiver. Probably because they didn't want me to know. If there is anything else that you might add that will benefit me please do so. Thanks again.:)
     
  18. Jun 21, 2010 #58 of 101
    Rogernet

    Rogernet Mentor

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    Aug 2, 2009
    PWKirk,

    Hmmmm.....I wasn't aware that the VIP211 receivers are also having HDCP compatibility problems. We also have a VIP211 receiver, but we use it as a low cost option (with no DVR) for our guest room. It is currently not even hooked up to an HDTV and does not have an HDMI cable. I just checked, and it is running on firmware L459 which is a different firmware level than you mentioned. I have been focused on the VIP612 and my HDMI connections
    during this past year on my Sony HDTVs.

    In your case, you might try the standard workaround if you want PPV or VOD movies now......unplug and pull off your HDMI cable between the VIP211 and your HDTV .....and use component RGB cables for now....it's not quite HDMI quality but it should work. I will check with my contact to determine if a similar HDCP/HDMI fix is in work for VIP211s....and which firmware level it is in.
    You can check your current status for firmware from your menu button, option 6-1-3. Good luck!
     
  19. Jul 5, 2010 #59 of 101
    ziusudra

    ziusudra New Member

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    Jul 5, 2010
    Rogernet, have you an update?

    I'm seeing this on the 612 with L609 over HDMI to a Sharp LC-42SB45UT. Haven't tried ... well, anything yet, other than a web search.
     
  20. Jul 8, 2010 #60 of 101
    rimbaud76

    rimbaud76 New Member

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    Jul 8, 2010
    My wife tried to rent "Shutter Island" today on the 32" Vizio LCD in our son's playroom and received the 890 HDCP error.

    The tv is virtually new - just got it in December of last year although we never attempted to rent a PPV/VOD movie with this tv and the 612 before. We are connected via HDMI, so the connection is digital...just no HDCP. We have hardware version L609.

    The receiver has been a little flaky since we got it...nowhere near as reliable as the 622 in the basement.

    Anyone have any additional information on this? Thanks!
     

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