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New Whole Home DVR Install - Now Router Dropping Internet

Discussion in 'DIRECTV Connected Home' started by stflush, Jul 21, 2010.

  1. stflush

    stflush Cool Member

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    Nov 19, 2007
    My parents just subscribed to D* and also signed up for the whole home DVR (with DECA). Ever since the install their desktop computer regularly loses it's internet connection and they have to reboot the router to get it back. D* has already been back once and the guy said everything appears to be hooked up correctly.

    I searched but didn't really find any threads with similar issues. I don't have DECA myself, so it's new to me. I haven't been to their house to check it out yet, but was wondering if anyone could point me in the right direction for troubleshooting. I'm thinking I should try swapping some DECA components and also try a different router. Any other tips? Thanks.

    Matt
     
  2. Stuart Sweet

    Stuart Sweet The Shadow Knows!

    37,060
    287
    Jun 18, 2006
    Look at the way the DECAs are installed. Make sure that there is only one ethernet cable from the DECA to the router. Some installers mistakenly hook the ethernet cable to the router instead of to the receiver.

    As a basic test, just unhook the DECA from the router and see if the problem persists.
     
  3. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

    42,679
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    Dec 9, 2006
    "I have a feeling" that the router connection is from the second ethernet port off the DVR. Make sure this isn't how it was connected. DECA should have one of these to connect to the router
    [​IMG]

    If this is being used, then a test to try would be to remove the ethernet cable from this and reboot the receivers. This will remove the internet access from the DECA network and let the home network go back to the way it was before. Does the PC still lose internet?
     
  4. putty469

    putty469 Legend

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    Jun 5, 2007
    VOS is indeed the best at MRV, but my thought before his post was it might be one of those DSL routers that only has room for a couple of devices. The receivers might be taking all of the available IP addresses, knocking the desktop offline. Again, just a thought but maybe confirm what brand and model of router they are using.
     

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