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NFL Sunday Ticket Superfan

Discussion in 'DIRECTV Programming' started by jeffreydavisjr, May 22, 2008.

  1. dtrell

    dtrell Hall Of Fame

    1,210
    1
    Dec 27, 2007
    +2 more....like i said, if I GOT IT, EVERYONE will have it...
     
  2. Aug 1, 2008 #482 of 647
    NorCal Parrot

    NorCal Parrot Cool Member

    23
    0
    Sep 8, 2007
    I called tonight and the rep told me that she would put note in my account for free SF. This was 2 hours ago, and I still do not have SF on my account (per website). I guess I will wait until Sept. 7 and then call???? :eek2:
     
  3. Aug 1, 2008 #483 of 647
    dtrell

    dtrell Hall Of Fame

    1,210
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    Dec 27, 2007
    no..absolutely call back IMMEDIATELY. anytime they try to pass of that "note on the account" BS, then thats all that it is which is flippin BS. the only way you will get SF is for them to add it on to your account immediately then credit it back...period....and you should be able see it show up online on your account while ou still have the CSR on the phone...NEVER let the CSR hang up without verifynig online that its on your account...i guarantee if you call back, the next CSR you get will say "theres nothing noted on your acconut about free SF"
     
  4. Aug 1, 2008 #484 of 647
    7TRTChallenger

    7TRTChallenger New Member

    7
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    Sep 27, 2007
    +3
     
  5. Aug 1, 2008 #485 of 647
    pugenio

    pugenio New Member

    8
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    Jul 11, 2006
    Got it yesterday very easily. Got my wife to call for me and she said that I was "offended" for not being offered the free SF. The CSR laughed and gave it to us with no problems...
     
  6. Aug 1, 2008 #486 of 647
    dtrell

    dtrell Hall Of Fame

    1,210
    1
    Dec 27, 2007
    +4
     
  7. Aug 1, 2008 #487 of 647
    kryg1171

    kryg1171 New Member

    5
    0
    Mar 3, 2007
    I was just checking my account after reading this, and I did not even have to ask, they just credited me. They told me it was free and had already been taken care of. DTV is still the tops!! I've had ST for at least 8 years now....
     
  8. Aug 1, 2008 #488 of 647
    rfrogers1

    rfrogers1 Cool Member

    27
    0
    Jul 2, 2007
    these people are becoming a real joke.emailed directv several times,back and forth.finally spoke on the phone after several csr's told me in early july i cant get it.on wednesday the 30th of july a csr said she put me in for free.did not show up and recalled up today,csr said she could not put it on for free for me.then i complained being told 2 days earlier it was for free.she said then she would put it on for free and leave a note as to why as per my conversation.she lied ! she could and said she couldnt!then did after i complained! this company has gone to hell! sounds like a lawsuit coming up.
     
  9. Aug 1, 2008 #489 of 647
    SteveHas

    SteveHas Hall of Fame

    1,024
    3
    Feb 6, 2007
    I did this last year and got SF for free.
    Anyone here got SF for free 2 years in a row by calling and threatening to cancel?
    If so I'll do it again this year.
    I think they may give us one free year and thats it.

    BTW
    What E-mail stating that SF is free are some posters referring to here?
     
  10. Aug 1, 2008 #490 of 647
    paco1986

    paco1986 Icon

    574
    0
    Mar 26, 2007
    I have, actually this will be the third year in a row I get SF for free!:D
     
  11. Aug 1, 2008 #491 of 647
    kalphoto

    kalphoto New Member

    9
    0
    Jun 12, 2006
    First of all, whomever posted the 1-800-438-7767 number - THANK YOU!

    After a BAD experience this morning with the regular number, I decided to give the new number a shot this afternoon. I was pleasantly greeted by a great CSR who quickly reversed the Superfan charge, added it back at no charge and then gave me an additional $10 off for 6 months (without me asking). Awesome!

    This only reiterates how the "russian roulette" of CSR and your results is still the case at Directv. It may be a pain, but thanks to message boards like this with great users, hopefully we can all keep this going until D*TV changes their "HD Superfan" Sunday Ticket policy.

    Go Browns!
     
  12. Aug 1, 2008 #492 of 647
    ejohnson

    ejohnson AllStar

    89
    0
    Jan 4, 2006
    I called and said I have heard superfan is free now, she said yes it was and added it. No problem. Already shows up on my account.

    I am suddenly much more excited about this season, and it is getting close!!
     
  13. Aug 1, 2008 #493 of 647
    kandor

    kandor AllStar

    74
    0
    Dec 29, 2007
    Corpus Christi
    Amazing. I just called, said the same thing and got turned down.
    :mad:
     
  14. Aug 1, 2008 #494 of 647
    SteveHas

    SteveHas Hall of Fame

    1,024
    3
    Feb 6, 2007
    I just called now and got it for free
    Because I had already made one payment toward SF
    they gave me Showtime for free for three months

    I love this board!

    HEY for all of you out there who (like me) have saved money because DBS Talk.org
    why not become a paying member and show your appreciation!
     
  15. Aug 2, 2008 #495 of 647
    Pontihog

    Pontihog New Member

    9
    0
    Apr 11, 2008
    Thanks guys!!!

    I have auto renewal and have been mulling about calling since I have done this the last few years. But all it took was a call and I was very polite and asked if something could be done about the cost. She came right out and asked, "would you like superfan for free?". I said that would be nice.

    She put me on hold for about five minutes and came back and stated she spoke to her supervisor and they had credited my account for superfan and I wouldn't be charged. I thankfully said goodbye and ended the phone call.

    I went online and checked my "Activity since last bill" and no credit has appeared yet.

    For the people that already had Superfan auto renewal, does it take a while to appear on "Activity since last bill". Am I even looking at the correct area online or is there another area.

    Thanks

    Ponti
     
  16. Aug 2, 2008 #496 of 647
    dcowboy7

    dcowboy7 Hall Of Fame

    4,750
    26
    May 22, 2008
    Pequannock, NJ
    yea i think ive seen posts that said it took a few hrs to update.
     
  17. Aug 4, 2008 #497 of 647
    Red Dog

    Red Dog Godfather

    411
    0
    Aug 3, 2008
    Much thanks to this board.

    Called for the 1st time on Friday to try to get free SF and the CSR hooked me up immediately and did all the adjustments while I was on the phone. It all immediately showed up on my account when I logged in after the call.
     
  18. Aug 4, 2008 #498 of 647
    ManOfChill

    ManOfChill Cool Member

    21
    0
    Sep 15, 2006
    I am on the phone with a rep now who says that there is a current special - Pay in full ($249) and you will get Superfan Free.
     
  19. Aug 4, 2008 #499 of 647
    dtrell

    dtrell Hall Of Fame

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    Dec 27, 2007
    some say there is some say there isnt...just depends on who you get...like always.
     
  20. Aug 4, 2008 #500 of 647
    kandor

    kandor AllStar

    74
    0
    Dec 29, 2007
    Corpus Christi
    Which number did you call?
     

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