agreer....you have received some pretty good help in this thread, but you seem to be making things harder than they need to be. There are a limited number of pertinent facts here: 1. Do you have a balcony, which appears to be a yes. 2. Is the dish less than one meter, and we know that to be true. 3. What direction does your balcony face? You seem to be intentionally vague on that issue. If the answer to the balcony question has an S as the first or only letter then you have a reasonable chance on the LOS. Call D* and tell them you have a balcony that faces S(X), and the installer would not do the install because he thought the dish was more than a meter wide. Ask them to please send someone capable of this type of install. That just doesn't seem that difficult to me, but maybe I am oversimplifying the situation.