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No Genie sound

Discussion in 'DIRECTV Connected Home' started by av8orjb, Sep 19, 2013.

  1. av8orjb

    av8orjb New Member

    10
    0
    Jan 3, 2008
    I recently had the Genie R44 installed with two clients. I also have an HR21 with whole home MRV. After everything was installed, everything worked great, but now I have a major sound issue. I don't get any sound when viewing anything recorded on the Genie and watching through the HR21. I get sound through the clients and the Genie server for recorded shows, just no sound on the HR21. I do have normal sound on the HR21 for all localy recorded shows and live TV. I did search and couldn"t find any help.

    I tried a hard reset of both the HR21 and the HR44 with no success.

    Any Ideas?

    Thanks

    Av8orjb
     
  2. NR4P

    NR4P Dad

    6,269
    254
    Jan 15, 2007
    Sunny Florida
    I saw this reported elsewhere and recall is was a software issue on the HR2x.

    What software is on the HR21?
    Press and hold INFO and it show up on screen.
     

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