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No guide after Friday 10/28/11

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by chouseman, Oct 27, 2011.

  1. Jan 27, 2012 #61 of 145
    Henry

    Henry Retired Member

    3,588
    64
    Nov 15, 2007
    Pine, CO
    After L7.50 downloaded (maybe 2 weeks ago) my sluggish, and sometimes incomplete guide issues went away.

    Today, I'm sorry to report, one of those came back. My 722k's EPG only extended until tomorrow (Sat) night and I had to download a fresh copy of it.

    The other problem (sluggish EPG response) has not come back to life, but in its place is a slight (barely noticeable) across-the-board delay - all functions. I can live with this, ...

    ... but it would be nice if Dish would permanently fix the Guide once and for all.
     
  2. Feb 1, 2012 #62 of 145
    phrelin

    phrelin Hall Of Fame DBSTalk Club

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    Jan 18, 2007
    Northern...
    Happened again on my 722. Any DIRT member want to order me a new 722k?:sure:
     
  3. Feb 2, 2012 #63 of 145
    JS_racer

    JS_racer Cool Member

    24
    0
    Aug 25, 2007
    Add me to the list too. Started possibly a month or two ago. This morning the guide was full and working well. Got home and turned the box on, no guide data for anything after the current hour. I have pulled the plug a few times, check switched a few times.
    This sure is getting old fast. My box is a 722k with the antenna module, sling, and ehd. On 750 now
    Any tips or ideas of what to try?

    Thanks,
    Joel
     
  4. Feb 12, 2012 #64 of 145
    phrelin

    phrelin Hall Of Fame DBSTalk Club

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    Jan 18, 2007
    Northern...
    Happened again. Friday 2/10/2012 had less than two days on my 722. Thursday I had a full week+ of schedule.
     
  5. Feb 12, 2012 #65 of 145
    dttruax

    dttruax AllStar

    65
    0
    Apr 9, 2010
    Just got a new (refurbished) replacement 722 and the thing with the guide happened a few days later. Missed some things during the day I wanted recorded because of it. I find that if I just leave the receiver on in the morning when I leave for work I can get it to record my shows. But it is really annoying when it does happen, especially if I want to find something on later in the evening.
     
  6. Feb 12, 2012 #66 of 145
    dttruax

    dttruax AllStar

    65
    0
    Apr 9, 2010
    I forgot to add that the first time I noticed this happening (late last year in December), it was around the time that Dish put all those Holiday music stations (around station 90 or so). I also noticed that Dish now is also rearranging/adding some channels to the lineup. Not sure if there's some correlation with them rearranging the schedule and it not completely downloading or what, but they seem to happen around the same time.
     
  7. Feb 12, 2012 #67 of 145
    beetle02

    beetle02 Mentor

    51
    0
    Nov 13, 2007
    The problem I'm having is when the guide updates it resets any manual changes I made to my timers.
     
  8. Feb 16, 2012 #68 of 145
    JS_racer

    JS_racer Cool Member

    24
    0
    Aug 25, 2007
    Add a few more times for me, including today. does a new box fix the issue ??
     
  9. Feb 16, 2012 #69 of 145
    olds403

    olds403 Godfather

    344
    1
    Nov 20, 2007
    Happened to me again last Sunday, had to manually update the guide.
     
  10. Feb 16, 2012 #70 of 145
    phrelin

    phrelin Hall Of Fame DBSTalk Club

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    Jan 18, 2007
    Northern...
    I forgot to post here. It happened to my 722 again on Monday.
     
  11. Feb 17, 2012 #71 of 145
    JS_racer

    JS_racer Cool Member

    24
    0
    Aug 25, 2007
    Ok, can't figure our boxes crapped at the same time. Software?
     
  12. Feb 18, 2012 #72 of 145
    phrelin

    phrelin Hall Of Fame DBSTalk Club

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    Jan 18, 2007
    Northern...
    Well, my 722 had a day-and-a-half guide again this morning.

    Some of us provided info to the DIRT representatives here as it appears to be some kind of glitch in the firmware/software at the point when the Blockbuster stuff was added.

    I must admit I'm beginning to worry as after I forced a guide update this morning I was confronted with this screen:

    [​IMG]

    Since the menus were redesigned I have never had a blank "New Releases" area on the screen.

    I guess at some point I'm going to have to move all my recorded content off my 722 onto an EHD, do a hard reboot, and hope for the best.

    I really don't want to do that in the midst of February Sweeps as I have 21 hours of "current" recordings on the internal drive which means the process will take 2½ hours. By late March I'll catch up with viewing current stuff. But my anxiety level is getting a bit high.
     
  13. Feb 18, 2012 #73 of 145
    eichenberg

    eichenberg Legend

    128
    0
    Apr 3, 2003
    Ever since i got my replacement 722k i have only had one problem right after i got it installed. I too had a blank New Release area and it scared me too. But it has been fine since.
     
  14. Feb 18, 2012 #74 of 145
    phrelin

    phrelin Hall Of Fame DBSTalk Club

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    Northern...
    The problem is that the menu absence reflects that yesterday I had many channel 501 VOD movies that had been downloaded by Dish from the satellite to the hard drive. Today I have no 501 channels. Several possible causes are possible:
    1. The DVR is just not accessing them correctly and if I did a hard reboot everything will come back just fine.
    2. The internal hard drive directory just got scrambled for those, over a week or so everything will be downloaded again by Dish, and everything will be fine.
    3. The internal hard drive is failing and will soon crash.
    I don't care if I don't have the 501 channels as we don't watch VOD. But since #3 above would be a horrendous catastrophe :sure: I've decided to move 12 hours of drama from the past week onto an external hard drive and keep new drama there until we get caught up. I'm leaving 5 hours of comedy and 4 hours of other stuff on the internal drive.

    At some point I may clean all recordings off the internal drive and do a hard reboot. It's just we've gotten behind in our TV watching.

    And if it crashes before the end of March, I'm going to be irked.
     
  15. Feb 18, 2012 #75 of 145
    olds403

    olds403 Godfather

    344
    1
    Nov 20, 2007
    Did another check switch last night to download the guide as it was down to 2 days worth of listings.
     
  16. Feb 19, 2012 #76 of 145
    Mike109

    Mike109 Legend

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    Jun 28, 2010
    How do you perform a hard reboot?
     
  17. Feb 19, 2012 #77 of 145
    olds403

    olds403 Godfather

    344
    1
    Nov 20, 2007
    unplug it for a little while then plug it back in.
     
  18. Feb 19, 2012 #78 of 145
    eichenberg

    eichenberg Legend

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    0
    Apr 3, 2003
    Here is a little twist...my 625 that feeds my son's room did not recored a few of his shows that are on Sat nights. After looking at the timers every single one said "no info available", never had that happen on the 625 before. So maybe it is something other than the Blockbuster programing causing this. Doing a checkswitch did nothing, I had to unplug and plug back in to force a guide download.
     
  19. Feb 21, 2012 #79 of 145
    MaryB@DishNetwork

    MaryB@DishNetwork DISH Representative DISH Representative

    361
    0
    Jan 18, 2011
    Can you please PM me your account information so I can report this issue? Thank you!
     
  20. Mar 1, 2012 #80 of 145
    JS_racer

    JS_racer Cool Member

    24
    0
    Aug 25, 2007
    Damn box, no info again today. This is starting to blow with a vacation right around the corner. Why does it update with junk why not leave it alone it was good this morning. Try again later or the next day, have 8 more in the guide before the update. Don't have **** after, fkn sad. Sure glad I pay $150 for this fun!!
     

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