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No guide after Friday 10/28/11

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by chouseman, Oct 27, 2011.

  1. Ray C@DISH Network

    Ray C@DISH Network DISH Representative DISH Representative

    914
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    Dec 28, 2010
    Please let me know if it continues to occur. Could be a HD issue is developing. Thanks.

     
  2. Henry

    Henry Retired Member

    3,588
    64
    Nov 15, 2007
    Pine, CO
    It's been happening on and off for as long as I have had this 722k (four/five months?). I don't make a big fuss about it because the solution is rather simple.

    Others here have seen it on their receivers too, but I can't tell you off the top of my head if they're seeing it on a 722 or 622. Whatever is causing the truncated EPG, it's been happening for quite a while.

    I'll make sure I PM you the next time.
     
  3. Mike109

    Mike109 Legend

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    Jun 28, 2010
    The solution is simple. Problem is that you don't know when the guide has a problem, and have to be home to fix it. If you have something scheduled during the "outage" then that program does not appear in the list to be recorded either. Which means it probably will not get recorded.
     
  4. Henry

    Henry Retired Member

    3,588
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    Nov 15, 2007
    Pine, CO
    You're absolutely right ... that can happen. I check all my timers (and the EPG) every morning and night.

    I'm guessing that truncated EPGs occur during the overnight (4 AM for mine) updates. When it happens, I usually detect it early on and apply the solution.

    But, yeah, you're right and having to check the EPG numerous times a day is a pain that gets old real quick.
     
  5. Ray C@DISH Network

    Ray C@DISH Network DISH Representative DISH Representative

    914
    1
    Dec 28, 2010
    Please let me know. Thanks.

     
  6. Garry L

    Garry L Cool Member

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    Feb 7, 2004
    This has been happening to my 722 on and off for weeks, Now it has happened two days in a row. Guide is OK in the A.M. but by P.M. it is only good for two days. This is an ongoing problem and unfortunately Dish has done nothing to correct it.
     
  7. Mike109

    Mike109 Legend

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    Jun 28, 2010
    When it happened 10 days ago it was about 2pm. I hardly ever watch TV in the afternoon & only had it on to show a friend something. If I never had the TV on I would never have known there was problem, especially if it properly updates itself the next time. In the meantime of course a program might not get recorded.

    With so many people having this problem I doubt all their hard drives are acting up.
     
  8. Garry L

    Garry L Cool Member

    13
    0
    Feb 7, 2004
    Same problem This AM, a full guide, this PM is two days. Obviously no help from Dish. Oh well.
     
  9. Henry

    Henry Retired Member

    3,588
    64
    Nov 15, 2007
    Pine, CO
    I had a full guide last nite and this morning. When it happens to my machine (722k) it seems to be a random thing.

    To be very honest, I haven't tried to figure it out. But as time goes by and Dish doesn't correct it, I will have to.

    For example,
    - I haven't tried to "predict" a truncated EPG by not rebooting my machine (with a truncated EPG) before going to bed to see what happens the next morning.

    - Similarly, I haven't started writing what dates and times are involved to see if they are predictable events.

    - Nor have I looked at the EPG on my 622 (as though going down the stairs to it is just too much excersize for me. :p).
    Since the EPGs downloaded from the satellite(s) are pretty much identical, it is possible the our issue is a manifestation of signal strength or some other receiver-relate variable. But maybe it's too soon to try to rationalize it. I'm hoping that DIRT will give us some tricks to try.
     
  10. Transplanted Yankee

    Transplanted Yankee Mentor

    37
    0
    Oct 17, 2010
    Within the last week I've noticed on 2 of my 722's that the Guide only shows perhaps 2 days. Additionally, I've noticed when that happened on both units, when I want to do a search, the search screen displays only one column. I don't get the second column which lets you further drill down...Such as, say if I want to search Sports, then Basketball...The only option I have to select is Sports and that's it, until I manually upgrade the online program guide, then it's back to normal. Strange how that both 722's had the same issue.
     
  11. Ray C@DISH Network

    Ray C@DISH Network DISH Representative DISH Representative

    914
    1
    Dec 28, 2010
    What happens to the guide if you run a check switch test? This should update the guide information. Please let me know if you have already tried this. You can also unplug the receiver for 10 seconds from the electrical outlet to have the receiver reboot. Thanks.

     
  12. olds403

    olds403 Godfather

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    Nov 20, 2007
    Happened again on my 722, has been several weeks since it happened last that I noticed. Down to 1.5 days of guide tonight, forced a download. Will see how long it goes next time.
     
  13. Stewart Vernon

    Stewart Vernon Roving Reporter Staff Member Super Moderator DBSTalk Club

    21,575
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    Jan 7, 2005
    Kittrell, NC
    Happened to me recently on my 922 as well.

    I'm inclined to believe either:

    1. There is a problem with the EPG becoming corrupt which is affecting all of these different receivers.

    OR

    2. There is a tiny bit of common code somewhere in all of these that is the culprit.

    I'm actually more inclined to believe they have a general EPG issue, though, since we know they have other issues with data in the EPG at times.
     
  14. Garry L

    Garry L Cool Member

    13
    0
    Feb 7, 2004
    Hasn't happened on my 722 since 4/27.
     
  15. Ray C@DISH Network

    Ray C@DISH Network DISH Representative DISH Representative

    914
    1
    Dec 28, 2010
    How old is your receiver? The Guide information is saved to the HD so it could be a problem with the receiver. Have you had any DVR function issues - pause, ff, rewind? Please let me know. Thanks.

     
  16. Stewart Vernon

    Stewart Vernon Roving Reporter Staff Member Super Moderator DBSTalk Club

    21,575
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    Jan 7, 2005
    Kittrell, NC
    A question I have... for those of you experiencing the problem, how full are your DVRs?

    I tend to run 80-95% most of the time because I keep recording things that I don't have time to watch... so I've wondered if that doesn't start to cause issues once you have a mostly full (user and reserved portions) hard drive.
     
  17. Henry

    Henry Retired Member

    3,588
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    Nov 15, 2007
    Pine, CO
    My DVR mostly says I have between 50-45 hrs of unused HD recording time ... sorry to be so vague, but I honestly don't know how much HD my 722k can hold. As many others, I sometimes experience a truncated EPG. It's not something that happens at a predictable rate (the last time it happened was weeks ago). The thing that usually tips me off is a lack of Timer-ed programs on my Schedule that are two or more days away.
     
  18. phrelin

    phrelin Hall Of Fame DBSTalk Club

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    Jan 18, 2007
    Northern...
    I generally keep my DVR's drive pretty clean, moving stuff to EHD's. My 612 rarely has any accumulation but my 722 does right now.

    I don't see any correlation between when it happens and DVR space. In fact, I can't see any reason for it to happen that is specific to some measurable event. And it doesn't happen on mine on days when another person reports it. It seems random, except for the fact that on both boxes it started happening after the changes in firmware/software were made to accommodate BB.
     
  19. Transplanted Yankee

    Transplanted Yankee Mentor

    37
    0
    Oct 17, 2010
    If I run a check switch test, at the end, it will upgrade the guide info. Then both guide and search are back to normal.
    Question is -- Why would I have to keep doing the check switch to get the guide and search functionality back to what it's supposed to be at in the first place?
    What's happening that's causing this?...To others as well.
    I could understand if it was happening on a single 722, then I could say that the hard drive or board is on the fritz...But to happen on 2 of my 3 722's around the same time frame.
    Telling me to unplug the unit, or manually update the EPG is like asking someone if their computer is plugged into an electrical outlet when it crashes on programs.
    Manually updating the EPG to get basic functionality back is not the resolution to the issue.
     
  20. Henry

    Henry Retired Member

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    Nov 15, 2007
    Pine, CO
    I think he's asking so he can tell people how to recover the EPG while Dish's engineers find the cause.
     

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