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No guide after Friday 10/28/11

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by chouseman, Oct 27, 2011.

  1. Stewart Vernon

    Stewart Vernon Roving Reporter Staff Member Super Moderator DBSTalk Club

    21,609
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    Jan 7, 2005
    Kittrell, NC
    Hmm... Well, my 922 was doing it before they added the Blockbuster stuff... so I don't think that is it.

    Most of the time, when it happens for me... it is towards the end of the week for 1-2 days... then usually ok for at least a week before it happens again.
     
  2. Henry

    Henry Retired Member

    3,588
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    Nov 15, 2007
    Pine, CO
    My 722k does it when it wants. I haven't found anything that predictably causes the problem.
     
  3. phrelin

    phrelin Hall Of Fame DBSTalk Club

    15,010
    307
    Jan 18, 2007
    Northern...
    My 612 did again last night.

    That's interesting. I wonder if there was some code on the 922 that was added to the other boxes when the BB stuff was added?
     
  4. Ray C@DISH Network

    Ray C@DISH Network DISH Representative DISH Representative

    914
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    Dec 28, 2010
    The guide information is stored on the HD so if it is consistently not updating, there may be a problem with the HD. Signal loss will also cause it not to update. The update occurs normally at 3 AM depending upon the receiver and if the time has been changed. Are you losing any DVR functions? Please let me know. Thanks.

     
  5. BobaBird

    BobaBird EKB Editor

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    It's been happening with some regularity on my 922. When it's down to 2 days, it also loses all OTA sub-channel guide info. The really odd thing is that one time 9-day guide was restored during a viewing session without any check switch or other action on my part.
     
  6. Stewart Vernon

    Stewart Vernon Roving Reporter Staff Member Super Moderator DBSTalk Club

    21,609
    380
    Jan 7, 2005
    Kittrell, NC
    When it happens on my 922... I can put it into standby sometimes and it will recover the EPG... but then it might be gone again the next day.

    Usually happens to me around the end of the week for 1-2 days and then goes back to normal for a week. It doesn't happen every week either. I haven't missed any timers/recordings from it... but it is very weird.
     
  7. Garry L

    Garry L Cool Member

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    Feb 7, 2004
    Yesterday (5/16) full guide was on my 722 through late afternoon. When checked for scheduled recordings a 6:35 PM, a message appeared indicating the guide was not current and needed download. When guide was checked,it showed one day. Down load worked OK in restoring gude. Guide shows 8 days this AM. I hope dish will fix this annoying glitch.
     
  8. Ray C@DISH Network

    Ray C@DISH Network DISH Representative DISH Representative

    914
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    Dec 28, 2010
    How many times have you lost your Guide information? Have you run a check switch test to see if this will cease? The Guide information is stored on the HD. If this continues, we need to replace the receiver. Please let me know. Thanks.

     
  9. Garry L

    Garry L Cool Member

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    Feb 7, 2004
    Ray. It's happening to too many receivers for them all to have "hard drive failure" (in my humble opinion.) I replaced my 722 a few months ago, so it's not that old.
     
  10. Henry

    Henry Retired Member

    3,588
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    Nov 15, 2007
    Pine, CO
    Hey Ray;

    My 722k was delivered just a couple of months ago. As you know, I've experienced the same problem, but sporatically (I can't induce the problem). I have been able to recover every time by either rebooting (which includes an EPG download) or a Check Switch operation. One time while I was browsing the guide, I got a message exactly as Garry L's, and was able to recover that way.

    Like Garry says, I really don't think it's an individual machine issue.

    I have my 722k set to do nightly updates at 4AM. Just for grins, I think I'll try 1AM or midnight to see what happens. Can I do that or does it always have to be after midnight?
     
  11. olds403

    olds403 Godfather

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    Nov 20, 2007
    Receiver is 3.5 years old (fall of '08), couple of months ago I had an issue where it would not turn on, took 3 hard resets to get it to boot up but has been fine ever since. The only recurring issue has been the short guide and that is unpredictable, it may go days or weeks before it happens again.

    My hard drive on the dvr is at about 20% full, keep most stuff on EHD's, run a cooling fan and average temp is 86 degrees.
     
  12. Transplanted Yankee

    Transplanted Yankee Mentor

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    Oct 17, 2010
    I agree. I've had the same guide and search issues on 2 of my 722's at the same time for say the last several weeks now.
     
  13. Garry L

    Garry L Cool Member

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    Feb 7, 2004
    My 722 has had the same issue return two or three times in the last couple of weeks. Guide is fine during the morning hours. Sometime during the afternoon it goes from a full guide to a two day guide. Does anyone have the same problem ?
     
  14. Henry

    Henry Retired Member

    3,588
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    Nov 15, 2007
    Pine, CO
    I've reported this same problem about my 722k. For what it's worth, my 722k has not done this in the last few weeks. The problem is random and unpredictable.
     
  15. Garry L

    Garry L Cool Member

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    Feb 7, 2004
    Do the DIRT folks have any ideas about this pervasive problem?
     
  16. Transplanted Yankee

    Transplanted Yankee Mentor

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    Oct 17, 2010
    Thought my Search and Guide issue was only on 2 of my 722K's. Yesterday I noticed it was on my third 722 as well...So...now I'm having this issue on all 3 of my 722's. Did a check switch and each time after completion, both the search and guide info returns to normal.
    Two of my 722K's are about 18 months old and the third I've only had for about 6 months.
    Very frustrating indeed, that I'll have a full 7 or 9 days of guide info, then out of the blue I'll now have perhaps one day.
    I seriously doubt that's it's a hard drive issue, based upon the fact I'm experiencing this issue on all three of my 722K's.
    When I notice I don't have a guide beyond one day on one receiver, if I check the other 2, sure enough they don't have anything beyond one day as well.
    I turn off each receiver every evening and check switches indicate nothing beyond normal successful completion, etc.
     
  17. Henry

    Henry Retired Member

    3,588
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    Nov 15, 2007
    Pine, CO
    Don't know. The DIRT folks have acknowleged the issue here, but I don't think they have given us a solution.

    I'm not sure what priority the Engineering Dept. has given to this problem. My assumption is that since every occurrernce has had a simple work-around by the user, the priority is low.

    Maybe the new firmware has fixed it.
     
  18. Henry

    Henry Retired Member

    3,588
    64
    Nov 15, 2007
    Pine, CO
    Guess I spoke too soon.

    Yesterday at around 4:30PM, I noticed that my 722(k)'s EPG didn't extend beyond Tuesday. I recovered with a Test Switch.

    I also looked for the firmware version and it was still using L7.50. If history is any guide, I won't get L7.51 for another week or so.
     
  19. Garry L

    Garry L Cool Member

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    Feb 7, 2004
    Today at 1:30pm-OK full guide. 3:30PM-two days of guide.
     
  20. Ray C@DISH Network

    Ray C@DISH Network DISH Representative DISH Representative

    914
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    Dec 28, 2010
    Please PM your receiver number to me so I can submit a trouble report to our engineering department. Thanks.

     

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