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No Hassle Way to relpace a lemon HDVR

Discussion in 'DIRECTV General Discussion' started by mobouser, Nov 8, 2010.

  1. mobouser

    mobouser AllStar

    81
    0
    May 23, 2007
    Hi all, Ive got this HR22-100 unit which has always been a pain. Recently it will only record white out for scheduled shows. It has always been soooo slow on the remote that I just want it replaced. Ive gone thru the CSR technical people a couple of times with the reformat hard drive and after about 3 years with the unit I feel its time we parted ways. I pay about 100 month for DTV and feel I deserve better I also got the protection plan (ripoff). I did fix the white out by rebooting but I am really only interested in a replacement unit. Whats the best way to to get out from under this klunker outside of threatening to leave. But to be honest I am thinking about leaving DTV and buying a tivo unit for locals but thats another thread.
     
  2. P Smith

    P Smith Mr. FixAnything

    21,614
    143
    Jul 25, 2002
    W.Mdtrn Sea
    Just say it doesn't come up - black screen and no sound or only sound and do follow all passes of CSR and stay firm with the symptoms. ;)
     
  3. JeffBowser

    JeffBowser blah blah blah

    2,549
    18
    Dec 21, 2006
    +1. STAY firm, and let them walk you through the pointless debug tasks, no matter how idiotic it seems to you.
     
  4. matt

    matt New Member

    4,858
    1
    Jan 11, 2010
    Make sure to "hurt yourself" when moving it to another TV. :D

    "Ow! :new_cussi"

    Take it a step further and drop a glass in the sink and act even more frustrated!

    Have fun with it. :)
     
  5. billsharpe

    billsharpe Hall Of Fame

    2,652
    64
    Jan 25, 2007
    Southern...
    Is your unit now working properly?

    When I reported problems with losing HD channels and audio dropouts only on recorded programs I suspected my hard disk on my almost four-year-old HR20-700, the CSR suggested a hard reboot, i.e. unplug then replug DVR AND TV set. She didn't even stay on the line with me, suggesting just that I call back if I had any problems. Surprising, that worked. It's been ten days without problems now.
     

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