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No networked dvrs found

Discussion in 'DIRECTV Installation/MDU Discussion' started by HerntDawg, Sep 14, 2013.

  1. HerntDawg

    HerntDawg Legend

    247
    1
    Oct 6, 2008
    Oregon
    Had a genie installed today, installed a swm16 also, I have a hr22 and an hr 21 also. The 22 and 21 are not found on the network and they do not have internet. He did install a CCK I believe also. I have restarted all of them several times but nothing. Anyone have any ideas? I had the 2 dvrs hooked up via ethernet before and recordings and internet was never an issue.
     
  2. HoTat2

    HoTat2 Hall Of Fame

    7,080
    165
    Nov 16, 2005
    Los...
    Assuming everything was installed correctly;

    Particularly with regard to the CCK.

    Have you tried rerunning the network setup on the HR21 and 22?
     
  3. Bill Broderick

    Bill Broderick Icon

    2,146
    157
    Aug 25, 2006
    Long Island
    Did the installer install DECA's to the HR21 & 22?
     
  4. HerntDawg

    HerntDawg Legend

    247
    1
    Oct 6, 2008
    Oregon
    No deca's, I wondered if this may be the cause? I have ran the network setup on both a couple times.
     
  5. NR4P

    NR4P Dad

    6,264
    253
    Jan 15, 2007
    Sunny Florida
    That's the problem. They need DECA boxes on the rear of each unit. The coax passes through it and then a short Cat5 cable connects to the RJ45 jack of each. That's how they get networked.
    Tech needs to come back and complete the install.
     
    1 person likes this.
  6. peds48

    peds48 DIRECTV A-Team DBSTalk Club

    18,353
    904
    Jan 10, 2008
    NY
    Yup, you need two DECA's home adapters on those HDDVRs
     
    1 person likes this.
  7. HerntDawg

    HerntDawg Legend

    247
    1
    Oct 6, 2008
    Oregon
    Cool, thanks guy's. I will text or call the installer tomorrow.
     
  8. HerntDawg

    HerntDawg Legend

    247
    1
    Oct 6, 2008
    Oregon
    After investigating more I realized that he had installed a DECA as a CCK, I hooked the hr44 up to my router as others on here said should be ok, then took the DECA to one of my other recievers and it worked no prob. Looks like I just need one more DECA?
     
  9. Supramom2000

    Supramom2000 In Loving Memory of Onyx-2/23/09

    3,787
    159
    Jun 20, 2007
    Colbert, WA
    Yes, one more DECA will fix it. But you need to report that you were not set up correctly at all. Many people who don't know about DBSTalk would be SOL with how you were set up.
     
  10. HerntDawg

    HerntDawg Legend

    247
    1
    Oct 6, 2008
    Oregon
    I know, he was really nice and I hate to get peeps in trouble. He said he has worked for DTV for 9 years. I think I will try and give him a chance to fix it before I report anything.
     
  11. Supramom2000

    Supramom2000 In Loving Memory of Onyx-2/23/09

    3,787
    159
    Jun 20, 2007
    Colbert, WA
    That's very nice of you. And if you have a way to get hold of him directly, that is totally the decent thing to do.
     
  12. HerntDawg

    HerntDawg Legend

    247
    1
    Oct 6, 2008
    Oregon
    he called my cell phone from his to let me know he was on his way, I am assuming I can get a hold of him that way.
     
  13. inkahauts

    inkahauts DIRECTV A-Team

    21,500
    954
    Nov 13, 2006
    Looking at the time I hope you are in Hawaii. Yikes.


    Sent from my iPhone using DBSTalk mobile app
     
  14. HerntDawg

    HerntDawg Legend

    247
    1
    Oct 6, 2008
    Oregon
    No, Yikes here, just happy to have figured out my problem.
     
  15. Drucifer

    Drucifer New Member

    9,371
    239
    Feb 12, 2009
    NY Hudson...
    Tell him you'll take a HR24 if he can't find a DECA.
     
    1 person likes this.
  16. HerntDawg

    HerntDawg Legend

    247
    1
    Oct 6, 2008
    Oregon
    Called today and left a message, hope to hear back.
     
  17. HerntDawg

    HerntDawg Legend

    247
    1
    Oct 6, 2008
    Oregon
    haha, nice, but I am good with what we have..lol
     
  18. syclonedave

    syclonedave Mentor

    46
    0
    Aug 18, 2007
    Even after you get the network connected correct, you still might need to reset the receivers &/or restore network settings.
     

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