I just activated a new HR20 and after I got it up and running, I checked the software version and it was on 012A. So I did a forced download and all it showed was: "Searching for Software (0000)" It just stayed there doing nothing. A RBR brought it back, but it seems there is no software in the stream. Note: Yes, I know I should have activated it yesterday and pulled a CE last night. Just wasn't thinking.