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No TV2 output?

Discussion in 'ViP922 DVR Support Forum' started by PhantomOG, Jun 25, 2012.

  1. PhantomOG

    PhantomOG Legend

    186
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    Feb 7, 2007
    has the 922 TV2 output died on anyone? I'm so tired of this thing. My first 922 died and I lost all my recordings :( Chalk it up to bad luck, learn my lesson and get an external drive. Now my new 922 is misbehaving as well. 90% of the time when I turn on the TV I get a blank screen. The guide will come up but no picture or audio. Sometimes starting a DVR recording and stopping it will re-kick things and get it working but most times I have to do a full reboot which takes forever.

    Now, the TV2 output has completely stopped working. Rebooting used to fix this, now it doesn't help at all. I can't believe I paid $215 and signed a 2 year contract only to suffer with the 922 like this. I never had an issue with the 622.

    My first few years with Dish and a 622 made me a firm believer in Dish. The 922 has me seriously contemplating going back to cable. :mad:

    Yes, I pay for the service plan and I know they would send me another 922... but at this point, I don't *want* another 922 and I definitely don't feel like shelling out hundreds of dollars to lease something else!

    Sorry, rant done...
     
  2. Jhon69

    Jhon69 Hall Of Fame

    4,710
    5
    Mar 27, 2006
    Central San...

    Have you already checked out going to the Hopper with DISH?.Hopefully DIRT will send you a PM,or you can send them a PM to see what it would take to switch over to the Hopper.
     
  3. PhantomOG

    PhantomOG Legend

    186
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    Feb 7, 2007
    haven't looked into it seriously because I assume it involves paying another $200 or so, a tech visit, and another 2 year contract extension. Not to mention a higher monthly bill.
     
  4. garygaryj

    garygaryj AllStar

    76
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    Dec 28, 2007
    question to answer - what software ver number
    Hit 'Menu' button twice - Software Version number
     
  5. PhantomOG

    PhantomOG Legend

    186
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    Feb 7, 2007
    S118 XACD
     
  6. JeffN9

    JeffN9 Legend

    179
    1
    Apr 14, 2007
    Don't know about the tv2 output problem but mine has also been doing a lot of the black screen/no audio thing that you describe. You're definately not alone there. My 922 has also been doing a lot of the can't see the ext. hard drive thing again that has been an issue for me since day one with two different receivers.

    The black screen problem seemed to arrive the same time as Blockbuster:rolleyes:
     
  7. Jhon69

    Jhon69 Hall Of Fame

    4,710
    5
    Mar 27, 2006
    Central San...
    It maybe associated with the EHD,that's just a guess as I don't seem to have these issues and I don't have an EHD connected.I'm probably wrong but it maybe something to try to solve your issues.
     
  8. MattG@DISH Network

    MattG@DISH Network DISH Representative DISH Representative

    598
    2
    Jan 6, 2011
    Will you please send me a private message with your phone number or account number so that I can assist you further?

    Resetting does normally get this working again, but in this case it sounds like the TV2 output may have failed.

    Do you keep the receiver in dual mode or single mode?
     
  9. PhantomOG

    PhantomOG Legend

    186
    0
    Feb 7, 2007
    PM sent.

    I keep the receiver in single mode, however, recently along with these troubles it seems to be "stuck" in dual mode. When I choose the menu item to change to single mode nothing happens.

    Even resetting with the front button has no effect on my issues. The EHD is working just fine and I have had no issues with it so I'm not inclined to think that has anything to do with my issues.

    Last night, I finally had a few minutes and actually unplugged the receiver from the wall (no surge protector is being used at all). This seems to have fixed things for now. Its showing up in single mode and TV2 output is working (for now...). Unplugging my receiver is no small task and involves moving heavy tower speakers, etc. so I don't consider this a workable solution if it keeps happening (like the soft reseting was previously).

    How can I find out when my contract is up?
     
  10. PhantomOG

    PhantomOG Legend

    186
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    Feb 7, 2007
    found out on chat my contract is up in march 2013. but only $90 to cancel now... something I will need to consider strongly if I get anymore trouble from my 922.
     
  11. JeffN9

    JeffN9 Legend

    179
    1
    Apr 14, 2007
    All of the problems that you have mentioned including the dual mode issue have been documented by other 922 users. I know it probably doesn't make you feel any better to know that others are having the same issues but it's something you may want to consider before doing a receiver swap. A replacement 922 may have the same exact problems. This was apparently some type of bug that was introduced with the last software update.

    My EHD problems were going on long before the latest updates but for whatever reason this problem has been much worse lately, for me.

    Sorry I don't have a link to the thread that had discussion about the problems you mentioned. It could have been on the "other" forum.
     
  12. PhantomOG

    PhantomOG Legend

    186
    0
    Feb 7, 2007
    Thanks. I have no intention of doing another receiver swap. I've already done it once and I'm now having issues again. If I continue to have problems, either Dish makes it right by setting me up with a different model which is more reliable (at no cost to me), or I cut my losses and cancel service.

    I know to some the issues I'm describing are tolerable and that's fine, but for me, I don't want to deal with it anymore.
     
  13. JeffN9

    JeffN9 Legend

    179
    1
    Apr 14, 2007
    I hear you and feel your frustration. This latest round of problems is starting to push my buttons too. My wife keeps asking me why we keep dealing with a piece of equipment that doesn't work right all of the time, and I don't have a good answer. When it didn't record the season finale of Glee like it was supposed to, she held me accountable:eek2:

    The funny part of it is that when the 922 is doing what it is supposed to do it's a fantastic receiver. When it's not working right it's a piece of you know what. I plan to go the Hopper/Joey route as soon as they come out with the OTA tuner for it but they have their own share of problems too. There doesn't appear to be anything out there either with Dish or Direct that is problem free but certainly there are more stable receivers.
     
  14. PhantomOG

    PhantomOG Legend

    186
    0
    Feb 7, 2007
    I'm not even complaining about "tricky" issues like sling viewing or timers misfiring. I'm upset that when I turn on my TV's, it doesn't work! That's simply unacceptable to me.

    It seems I'll soon be choosing the lesser of two evils... Time Warner Cable or AT&T Uverse :nono2:
     
  15. garygaryj

    garygaryj AllStar

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    Dec 28, 2007
    I turned on TV2 this morning and got the "black screen" that has been discussed. I think I got it once before, and used a soft reset to cure.

    But I found a better/faster "cure" - I clicked on Menu > Weather on TV2 remote, and pulled up the Weather.com weather for a moment, which worked, and then I pressed Cancel button on the TV2 remote. I got my regular video on TV2, and all is fine without any kind of reboot.

    Just thought I would share this possible work-around.
     
  16. PhantomOG

    PhantomOG Legend

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    Feb 7, 2007
    Is Hopper/Joey more stable than 922? Or less?
     
  17. P Smith

    P Smith Mr. FixAnything

    21,337
    127
    Jul 25, 2002
    W.Mdtrn Sea
    Looks like yes ...
     
  18. JeffN9

    JeffN9 Legend

    179
    1
    Apr 14, 2007
    From what I have read so far they appear to be more stable. A lot of the complaints about them seem to be minor with many of those folks saying that overall their experience has been positive.
     
  19. P Smith

    P Smith Mr. FixAnything

    21,337
    127
    Jul 25, 2002
    W.Mdtrn Sea
    I would say better, but Joye hiccups is annoying. Many times picture freeze, but sound continue play as usual, need to press pause and play to get back to normal.
     
  20. PhantomOG

    PhantomOG Legend

    186
    0
    Feb 7, 2007
    have an appointment Tuesday to upgrade my 922 to a 1 hopper 1 joey setup.

    I hope I'm not jumping out of the frying pan and into the fire.... :eek2:
     

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