1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

No Whole-Home DVR Service (MRV) for home networked receivers after beta.

Discussion in 'DIRECTV Connected Home' started by twowheelchopper, May 15, 2010.

Thread Status:
Not open for further replies.
  1. twowheelchopper

    twowheelchopper AllStar

    74
    0
    Sep 1, 2009
    I have been using the beta MRV with my home networked D* receivers the past few months and everything has worked great. I called D* 5/13 when the Whole-Home DVR service went live to tell them I want to pay the $3/month service but I do not need any equipment. They put me on hold for about 3 minutes and came back and said I am all set. The next day I noticed the Beta setting never left on my receivers and my online account posted this:

    05/13/2010 DIRECTV Whole-Home DVR Service - Disconnect Adj ($2.20)
    05/13/2010 DIRECTV Whole-Home DVR Service - Charge $2.20

    I called a CSR up today and they said that I am not eligible to have WH-DVR service with out the SWiM and DECA equipment. I told them that it is working already and I don't need any equipment. The CSR put me on hold for about 5 minutes and came back saying she researched this and if I buy the equipment, I can get the service. I told her it works great now in beta, she agreed since she is using it too. She said she is expecting it to stop working any day now when the beta is stopped.

    Why can't DirecTV allow this? I don't like the $3/month charge but was willing to pay since it works for me. How about leaving it open for us who home networked our receivers? We don't need any support and I will not call them for it.
     
  2. sigma1914

    sigma1914 Well-Known Member DBSTalk Club

    14,599
    370
    Sep 5, 2006
    Allen, TX
  3. DMRI2006

    DMRI2006 Godfather

    449
    2
    Jun 13, 2006
    Just email them via the website. Write that you want the Whole Home DVR Service for your home network ($3 monthly) and do not want any other upgrades.

    I had it turned on within 24 hours. Might be less painless than calling and getting a CSR that doesn't get it.
     
  4. twowheelchopper

    twowheelchopper AllStar

    74
    0
    Sep 1, 2009
    Thanks guys, it worked this time. What ended up working after I explained it a few times (http://www.dbstalk.com/showthread.php?t=177090), the CSR asked if I had my own equipment? I said yes and after a couple of minutes he came back and said I am activated now. My 3 receivers now have lost the beta setting and are working properly.

    Thanks!
     
Thread Status:
Not open for further replies.

Share This Page