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Not getting a channel that is in my package..DIRT???

Discussion in 'General DISH™ Discussion' started by brant, Jan 24, 2014.

  1. brant

    brant Icon

    753
    0
    Jul 6, 2008
    I'm having problems with the Science channel.

    It started to give a message that says "not authorized".

    The first couple of times, I unplugged the receiver as directed by the on-screen message, and it came back.


    Now it won't work at all. I checked dish.com/mychannels to verify that it is in my package.

    are the DIRT members still here??
     
  2. Stewart Vernon

    Stewart Vernon Leapin' Lizard Staff Member Super Moderator DBSTalk Club

    21,432
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    Jan 7, 2005
    Kittrell, NC
    You can always PM one from the sticky-list in this forum, otherwise you'll have to wait for one to find this thread.

    I have seen authorization issues like that on my 922, though, and have had to reboot it (or unplug it sometimes) to get it working again.
     
    1 person likes this.
  3. Ray C@DISH Network

    Ray C@DISH Network DISH Representative DISH Representative

    914
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    Dec 28, 2010
    Are you still having issues with the Science Channel? Is this the only receiver you have? Please let me know so I can assist you further. Thanks.

     
  4. brant

    brant Icon

    753
    0
    Jul 6, 2008
    I have two 211's and one 222. . . .


    Just went and checked the other receivers; they have the same issue.

    I have AT120 package. . . . I used to receive this channel w/o issues and according to the dish website, I should still be getting it. Was there a change made that hasn't been updated on the website?
     
  5. Nick

    Nick Retired, part-time PITA DBSTalk Gold Club

    21,810
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    Apr 23, 2002
    The...
    Please post solutions/outcomes in this thread so that we all may benefit. Thank you.
     
  6. Orion9

    Orion9 Legend

    245
    9
    Jan 31, 2011
    On the Dish site, I see Science listed in AT200 but not AT120.
     
  7. tampa8

    tampa8 Godfather/Supporter

    1,976
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    Mar 30, 2002
    Science channel is not in the Top120. Perhaps you had it during a freeview. However you had it, isn't in the Top120. Wondering where you see that it is?
     
  8. brant

    brant Icon

    753
    0
    Jul 6, 2008
    If you go to dish.com/mychannels, (as i was directed to by the on-screen message) select your package (AT120) and zip, the science channel shows up. However, i just noticed several other channels that are not in my package appearing in that list. So it appears that selecting your package is pointless; its just showing a guide listing for every channel they have.

    Soooo...... maybe you should fix that dish.
     
  9. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

    44,869
    860
    Apr 17, 2003
    Michiana
    1 person likes this.
  10. TommyF@DISH Network

    TommyF@DISH Network DISH Representative DISH Representative

    141
    3
    Jan 5, 2011
    Littleton, CO
    Edit: I checked on my side just now, and am not showing Science channel listed in the Top 120 package online. Can you send me a link or screenshot so I can check this out further? -End edit- I checked James' link and was able to confirm the Top 120 package is listed everything correctly, so that link should be good to reference or print out. Let me know if you notice anything wrong. If you had it before that, or had it for awhile after, it's possible that the de-authorization took some time to fully process, and once our system reviewed the account it automatically de-authorized it.


    You are correct that it is in the Top 200 and not 120. The last time I am showing it a free preview was from 11/07/13 to 12/03/13.
     
  11. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    Michiana
    The problem on the dish.com/mychannels link is that the selection of package at the top is irrelevant. One can select MultiSport and still get the full list of DISH channels for the zip code. I believe the zip code helps for the local channels (although I have Zap2It set up to put my favorites at the top so it may be remembering my zip code from that setup).

    The inference from allowing a package to be selected is that the channel listing will be narrowed to the package. But the Zap2It results are the full channel list.

    BTW: There are some channel numbering issues on the PDF as well - but I do not believe there are any tier placement issues. I noticed that HRTV (398) and TVGAM (399) are still listed as 404 and 405 on the PDF. Esquire is listed at 115 instead of 191 on the PDF. The PDF is dated 110613 so there are likely other errors for recent channel moves.
     
    1 person likes this.
  12. RG6-Q

    RG6-Q New Member

    49
    2
    Apr 21, 2013
    PUERTO RICO
    We in Puerto Rico have "not authorized" everywhere in the guide without the fact that due to our location we only have access and coverage to 110/119 and as a result we miss a third of HD programming . That does not mean that our bill is less since I pay 199.00/month. The only sat we had an EXCELLENT signal but DISH did not like the idea was 61.5. But I heard there are positive changes coming in 2025 :hurah:
     
  13. TommyF@DISH Network

    TommyF@DISH Network DISH Representative DISH Representative

    141
    3
    Jan 5, 2011
    Littleton, CO
    I do see what you mean on the zap2it link. Sorry if I misunderstood the concern regarding where the channels were appearing incorrectly. I will see about getting that sent along, and I have passed it forward regarding the channel lineup card having some outdated channel numbers.
     
    1 person likes this.
  14. brant

    brant Icon

    753
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    Jul 6, 2008
    ah you got it now Tommy!!!


    i'm assuming i was watching i previously on freeview period without realizing such.
     
  15. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    Apr 17, 2003
    Michiana
    Odd ... the "not authorized" channels should be the mainland channels that you physically can't receive. Or at least that you receive via other channels. For example, 9431 USA would show up as "not authorized" but one of the PR specific channels should be available and map down to 105. And those channels should be together in the 9400s/9500s ... not "everywhere in the guide".

    There are plenty of channels that require subscription ... such as the DISH Latino channels. But those "not authorized" channels are seen in the guides of all non-subscribers - including those of us in the rest of the US.

    Do you have something odd in your switch setup? A listing for 72 or 129 left over from when the signal at those locations reached Puerto Rico? 61.5 is mostly SD duplicates of what you already get from 110 or 119 (the five potential spotbeams for PR are not in use). You should not have 72 or 129 in your switch matrix - if you do that may be the source of your "not authorized" problem.
     

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