1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Welcome to the new DBSTalk community platform. We have recently migrated to a community platform called Xenfono and hope you will find this change to your liking. There are some differences, but for the most part, if you just post and read, that will all be the same. If you have questions, please post them in the Forum Support area. Thanks!

Not getting a signal

Discussion in 'DIRECTV Installation/MDU Discussion' started by jjk454ss, Dec 22, 2013.

  1. jjk454ss

    jjk454ss Cool Member

    49
    0
    Mar 26, 2008
    Just had an installer out a couple months ago, seemed to be ok at first, now I keep getting no signal. There are trees, but the installer said it would be ok. Does this seem like trees are blocking the signal, or the dish is out of alignment? Or something else?

    Satellite transponders (32 total at 101º)
    [Most of your standard definition channels are beamed from 101ºW]
    1-8 96 97 96 0 96 100 96 100
    9-16 96 98 97 0 97 100 96 100
    17-24 96 100 96 0 97 100 98 100
    25-32 97 100 96 91 98 100 97 100

    Satellite transponders (3 total at 110º)
    [Not present with Slimline3 dish. No channels are currently beamed from this satellite]
    1-8 NA NA NA NA NA NA NA 88
    9-16 NA 96 NA 92 NA NA NA NA

    Satellite transponders (11 total at 119º)
    [Not present with Slimline 3 dish. Local SD channels for some cities, Spanish package]
    17-24 NA NA NA NA NA 90 0 88
    25-32 99 88 94 92 96 95 95 0 95

    Satellite transponders (16 total at 99º(s)) [or 99º(b)]
    [Local HD channels for some cities]
    1-8 63 0 55 49 78 52 NA NA
    9-16 NA NA NA NA NA NA 92 96
    17-24 96 92 98 95 27 28 92 77
    [Note: these can be very slow to appear]

    Satellite transponders (14 total at 99º(c)) [or 99º(a)]
    [National HD channels]
    1-8 95 93 89 88 94 91 89 87
    9-16 93 92 90 87 95 92 NA NA
    [Note, these can be very slow to appear]

    Satellite transponders (16 total at 103º(s)) [or 103º(a)]
    [Local HD channels for some cities]
    1-8 89 82 87 78 NA NA NA NA
    9-16 NA NA NA NA NA NA 81 94
    17-24 92 91 87 95 0 0 83 74
    [Note, these can be very slow to appear]

    Satellite transponders (16 total at 103º(ca))
    [National HD channels beamed from D12 satellite]
    1-8 NA NA NA NA NA NA NA NA
    9-16 95 96 95 95 95 95 95 95
    17-24 95 94 95 95 94 97 96

    Satellite transponders (14 total at 103º(cb)) [or 103º(b)]
    [National HD channels beamed from D10 satellite]
    1-8 95 95 92 94 89 94 92 94
    9-16 90 92 92 94 91 92 NA NA
    17-24 NA NA NA NA NA NA NA NA

    Satellite transponders (9 total at SWM)
    [You'll only see this if you have a Single Wire Multiswitch (SWM) dish]
    1-8 100 100 100 96 96 96 96 96
    9-16 96 NA NA NA NA NA NA NA
    Like Show 0 Likes (0)
     
  2. slice1900

    slice1900 Well-Known Member

    6,546
    604
    Feb 14, 2013
    Iowa
    Those strengths are fine, you may have an intermittent issue - maybe the wind blows trees in the way from time to time, or you have a bad LNB.
     
  3. jjk454ss

    jjk454ss Cool Member

    49
    0
    Mar 26, 2008
    Thanks

    How of I know? Should I just replace the lnb and see?

    The 99 sat that has some low numbers would cause it? And nothing else in the wiring but the lnb?
     
  4. BobStokesbary

    BobStokesbary Legend

    227
    5
    Oct 24, 2010
    There is really not enough information on your post to understand what your problem is. Your title says "not getting a signal" but your posting of your signal strengths looks fine (as noted by slice1900). Are you only experiencing problems on your locals or across the spectrum? If your installer said the trees would be no problem, I would trust him. From all the posts on this forum they seem to be adamant about not installing where there is a possibility of an obstructed view. So, before you run out and buy new equipment you need to clarify exactly what problems you are experiencing with "no signal". It would also be helpful to know if you have a SWM installation or not.
     
  5. jjk454ss

    jjk454ss Cool Member

    49
    0
    Mar 26, 2008
    Problem is across the board, locals seem like they may be better. Baby First is on a lot, that ones real bad though.

    Says error 771

    771 Signal lost IN Satellite 2.

    I'm not exactly sure but I think it is a SWM install. Started with 2 boxes, now only ow is hooked up though, would that effect anything?

    Thanks again
     
  6. peds48

    peds48 DIRECTV A-Team DBSTalk Club

    18,405
    909
    Jan 10, 2008
    NY
    Press the DASH key on yoru remote control, does the pop up message indicates "SWM: CONNECTED"?

    but it looks like you don't have a SWM. if you don't, when you get the message, try to swap the satellite cables on the back of the DVR. if you have BBCs, swap those as well
     
  7. peds48

    peds48 DIRECTV A-Team DBSTalk Club

    18,405
    909
    Jan 10, 2008
    NY
    and yeah, dish alignment is not your problem
     
  8. jjk454ss

    jjk454ss Cool Member

    49
    0
    Mar 26, 2008
    Thank you for the reply.

    I think I do have a SWM? From what I read I only have one line from the dish do it must be a SWM? But the BBC I am not sure on. That might be the issue, there was a device on the other room, but with only one receiver it's not being used anywhere. I'm not sure why the installer left it unhooked, I'll try to hook that up to this receiver and try it. Thanks again.
     
  9. jimmie57

    jimmie57 Hall Of Fame

    6,380
    290
    Jun 26, 2010
    Texas City, TX
    From your first post, the last set of numbers only show if you have SWM.
    From what I read and looking at my own system, BBCs are not used with SWM.

    Where are you ? There is a heavy line of storms moving in the south right now. Maybe it is the rain. ?
     
  10. jjk454ss

    jjk454ss Cool Member

    49
    0
    Mar 26, 2008
    So I do have a SWM? I'm sorry I don't understand these terms very well. Not sure what the BBC even is either.

    It's not the weather, this has been ongoing for weeks.

    Thanks
     
  11. jimmie57

    jimmie57 Hall Of Fame

    6,380
    290
    Jun 26, 2010
    Texas City, TX
    BBC is Broad Band Converter. They took those off my HR23 and H21 when they installed the SWM system.

    Edit: The HR23 has them built in.
     
  12. randyk47

    randyk47 Icon

    829
    5
    Aug 21, 2006
    San Antonio, TX
    You've got to have SWM or you wouldn't be getting SWM strength numbers. Because you have SWM you won't have BBCs so that shouldn't be an issue. How many and what kind of receivers do you have?
     
  13. jjk454ss

    jjk454ss Cool Member

    49
    0
    Mar 26, 2008
    Just one HR21
     
  14. randyk47

    randyk47 Icon

    829
    5
    Aug 21, 2006
    San Antonio, TX
    Could a bad connection, a bad power inserter or a bad LNB. There's nothing wrong with your signal strength. You said you initially had two boxes but now only one? Did you take down the second box? Did the signal issues start then? I'm just going through my brain troubleshooting.
     
  15. jjk454ss

    jjk454ss Cool Member

    49
    0
    Mar 26, 2008
    OK, it does seem like that's when it started. The installer left a Connected Home Adapter, what it that for? I hooked that up and it "seems" better. Could that be it?
     
  16. randyk47

    randyk47 Icon

    829
    5
    Aug 21, 2006
    San Antonio, TX
    That's hard to say but it sounds like however you're wired you disconnected something that "broke" the setup. Can I ask why you broke down the second receiver?
     
  17. jjk454ss

    jjk454ss Cool Member

    49
    0
    Mar 26, 2008
    Makes sense. Thank you so much for the help, I'll continue with the adapter hooked up, hopefully that's all it was.
     
  18. jjk454ss

    jjk454ss Cool Member

    49
    0
    Mar 26, 2008
    Well I thought maybe that did it, but no such luck. Still getting pixelated and going in and out.

    And thinking about it, I think it did actually go bad even with the second box hooked up.
     
  19. randyk47

    randyk47 Icon

    829
    5
    Aug 21, 2006
    San Antonio, TX
    Ok. Service call time. I'm sure we could work it out but if it's something like a bad LNB we'd be wasting a lot of time getting to that decision point and unless you're into replacing an LNB you'd still be calling for service.
     
  20. jjk454ss

    jjk454ss Cool Member

    49
    0
    Mar 26, 2008
    All right. Thanks
     

Share This Page