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not receiving 99 and 103 satellites on 1 receiver

Discussion in 'DIRECTV Installation/MDU Discussion' started by diat150, Aug 7, 2014.

  1. Aug 7, 2014 #1 of 21
    diat150

    diat150 AllStar

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    Nov 6, 2007
    I have a slimline 5 dish with the 4 outputs going into a zinwell 4x6. I have 2 hd dvr, one is a hr22 and one is a hr20. The hr20 receives all of the channels like it is supposed to, and has pretty good signal on the 99 and 103 satellites. around 89-90 on most transponders.


    For some reason I cannot get a signal on the hr22 on any transponder on the 99 and 103 sats. I have tried moving receivers around to make sure it wasnt a inside cabling issue, and I even bypassed the zinwell switch and still see the same issue. I also swapped b-band converters and even tried a spare hr23 that I have(without using the bband converters) and still have the same issue.

    I have to think it is a lnb issue but this just has me perplexed. why would the hr20 show good signal and receive all of the channels and the hr22 wont? If it was a lnb you would think that if I take a hr20 out and put a hr22 in its place it would work without any issues?

    Please help me, this has my head spinning.
     
  2. Aug 7, 2014 #2 of 21
    texasbrit

    texasbrit DIRECTV A-Team

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    Do you mean you get zero signal on all the transponders or you don't see the satellites at all?
     
  3. Aug 7, 2014 #3 of 21
    diat150

    diat150 AllStar

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    Nov 6, 2007
    zero signal on all 99 and 103 transponders on the hr22 and hr23 receivers. the hr20 has good signals and receives all of the channels.
     
  4. Aug 7, 2014 #4 of 21
    litzdog911

    litzdog911 DIRECTV A-Team DBSTalk Club

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    Mill Creek, WA
    Zinwell 4x6? You don't really need a multiswitch for just two DVRs. Try bypassing the Zinwell. Connect two of the dish cables to the HR20 and two of them to the HR22. Let us know what happens.
     
  5. Aug 7, 2014 #5 of 21
    diat150

    diat150 AllStar

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    Nov 6, 2007
    I did that already. same otucome. hr20 works fine, hr22 gets 0 signal. I even tried swapping the wires and same issue, and I also tried just hooking up the hr22 by itself and still 0 signal.
     
  6. Aug 7, 2014 #6 of 21
    diat150

    diat150 AllStar

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    now I took the hr23 outside and hooked it up directly to the lnb with a short piece of cable and I now get about a 70 signal on 99 but still nothing on 103. weird.

    I even tweaked the signal on 103 ca and cb and have the signal up to 95 on the hr20... still 0 on the hr22 and 23. weird stuff.
     
  7. Aug 7, 2014 #7 of 21
    peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    So the same cables feeding the HR20 are the same cables you trued the other DVRs with with different results?
     
  8. Aug 7, 2014 #8 of 21
    slice1900

    slice1900 Well-Known Member

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    I've had some H20s stop receiving 99/103 in exactly the same way, typically after a power outage of some type. In my case it has nothing to do with B band converters as I'm using SWM.

    The fix I've found is to unplug the receiver and leave it unplugged for a while - I believe the internal capacitors need to discharge, and that seems to take anywhere from a few hours to a few days. I'd unplug it overnight, try it again in the morning, if it still does it, unplug it for a weekend. I also try to power it on by hitting the power button when unplugged, as that can help drain the capacitors (though the HR22 has a "soft" button on the front panel, so this may have no effect on that model, I don't know)

    That your HR23 does the same thing is really weird. Maybe it is possible there's some sort of permanent failure mode that only takes out 99/103? Anyway, if you try unplugging the HR22 over a weekend and it still does it then maybe you need to call Directv and tell them it doesn't work at all and they should replace it. Any recordings you have it would be lost, so if you have stuff on it you might want to start watching it now - not being able to see 99/103 won't impact your ability to watch past recordings.
     
  9. Aug 8, 2014 #9 of 21
    diat150

    diat150 AllStar

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    yes. Ive swapped cables in every possible combination and even tried the hr22/hr23 by themselves hooked directly to the lnb, but still no signal on the 103 sats, despite having a 90-95 signal on the hr20.

    the hr 23 had been unplugged for quite a while and still the same issue.
     
  10. jimmie57

    jimmie57 Hall Of Fame

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    This sounds like the easiest solution for you after all of what you have tried is to call and have a tech come out to fix your problem. The most it could cost is $50 and that is for labor and any / all parts necessary to get you up and running again.
     
  11. litzdog911

    litzdog911 DIRECTV A-Team DBSTalk Club

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    Mill Creek, WA
    I agree with jimmie57. Time to call for a service visit. Something is very wonky with your equipment.
     
  12. slice1900

    slice1900 Well-Known Member

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    Still worth trying it on the HR22 to see if it helps. You can't use it for new recordings in its current state anyway, what have you got to lose? If it doesn't work, then you can call Directv and at worst pay $49 for the tech visit. If you're lucky, maybe they'll just ship you a replacement and you won't get charged for anything.
     
  13. harsh

    harsh Beware the Attack Basset

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    Salem, OR
    Are you sure this isn't a WB68 6x8 multiswitch? If you're going to use second generation switchgear, a WB68 (or WB616) is required for full HD functionality.
     
  14. diat150

    diat150 AllStar

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    Nov 6, 2007
    sorry, I typed the wrong thing. It is the 6x8. At this point it has to be a lnb or dish alignment issue. just not sure why it would work fine on the hr20 and report good signals and then show 0 on the hr22/hr23.
     
  15. slice1900

    slice1900 Well-Known Member

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    I can't see how it could be a LNB problem when one receiver works fine no matter how/where you connect it, and one doesn't work no matter how/where you connect it. It is clearly the HR22 (and HR23) that is at fault. Whether it is a temporary issue that can be overcome somehow or a permanent failure, I can't say, but calling Directv and having the HR22 replaced is the only guaranteed fix.
     
  16. b52pooh

    b52pooh Cool Member

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    Southern Oregon
    Where are the b-band converters installed? You don't want them on the HR23 but you do want them on the HR22.
     
  17. diat150

    diat150 AllStar

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    Nov 6, 2007
    I am going to take both the hr22/23 to my in laws and try them over there just to rule out a receiver issue, but I have a hard time believing that 2 receivers just happened to go bad.
     
  18. diat150

    diat150 AllStar

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    update. I brought the hr22 to my in laws, who have the same setup as me. Receiver worked fine there. has to be either a lnb or dish alignment issue.
     
  19. litzdog911

    litzdog911 DIRECTV A-Team DBSTalk Club

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    Very puzzling. Why would the HR20 work fine, then? Like I said before, time for a service call. Do let us know what they find.
     
  20. hdrosen

    hdrosen New Member

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    Aug 21, 2007
    I have these 3 DVR's in the same location: HR24-200, HR24-500, and an HR44-200. THese are connected to a slimline 5 LNB dish via an SWM8. Yesterday all worked fine.

    Today (with clear skys), the HR24-200 and the HR44-200 cannot receive signal from transponder 99 (the HR24-500, connected to the same SWM8, works fine). I have rebooted the HR24-200 & the HR44-200 by unplugging and by using the red front panel button, I have switched the satellite cable from the HR24-500 to the HR44-200 - no luck.

    Any one have any suggestions? I really dread the DirecTv tech fooling with my stuff.

    Howard
     

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