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Not so happy New Dish Customer

Discussion in 'General DISH™ Discussion' started by mightyse, Sep 23, 2011.

  1. coldsteel

    coldsteel Hall Of Fame

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    Mar 29, 2007
    Hmmm...


    http://www.dishnetwork.com/SupportSection/use-vod

    'Video On Demand movies are only available on models 512, 522, 612, 622, 625, 722, 722k, and 922.'

    http://www.dishnetwork.com/SupportSection/use-ehd
     
  2. mightyse

    mightyse Cool Member

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    Mar 25, 2010
    I want to thank everyone for their feedback. I am waiting for Ray to get back to me Monday.
    Do I have some ownership for this problem? Yes I do but so does Dish.
    Did I ask the right questions? Clearly I did not but who hasn't made a purchase and found out they didn't asked all the right questions.
    I did go to a dish dealer but after standing there for 30 minutes and one guys gets off the phone and leaves the building and the other sales person starts to explain it to me goes and answers the phone leaving me standing there while he talks to his friend I left.
    I then come home get a chat started with a rep from dish. The chat window came up the minute I started to review the dish site. So how did I know that the 211 were lacking.Tell them I have two tvs and want a HD output to each tvs. This is what they come up with. I even told them I was looking into purchasing a google tv box.
    Now as a retired service manager and I see that I have a chance to make a customer happy. Increase my return on my investment, in my case another 11 dollars with the google tv and a 722. I believe I would find a way to make it work. The last thing I want is a unhappy customer who leaves and goes to another company. Then I get nothing.

    I spoke with Directv(not my favorite) told them what has happen with Dish. They offered to pay my cancellation fee if I would cancel my contract and sign up with them. NOT something I want to do nor will I use this as a leverage with Dish. Not that kind of guy.
     
  3. Orion9

    Orion9 Legend

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    Jan 31, 2011
    When my furnace failed, services were quoting me $100 to $140 to come out and diagnose it. And I can remember paying $1000 for a VCR and that was in 1980 dollars. When I bought an HDTV, I had to spend more than $100 just to find a differently shaped piece of furniture to put it on. We can quibble on an exact price, but $150, $115, $100, $70, $50 all seem to be in the range of "reasonable" to me.

    That said, I wouldn't pay more for the features mentioned even though I think the price is "reasonable" - especially since I see VOD as just another way to pay still more money. ;)
     
  4. Stewart Vernon

    Stewart Vernon Roving Reporter Staff Member Super Moderator DBSTalk Club

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    Jan 7, 2005
    Kittrell, NC
    I really really hate to do this... but

    So... back in March of 2010 you were mad because you couldn't upgrade your 211 to a 612... and then in October of 2010 you posted about being happy to cancel Dish and go away from pay TV entirely.

    So... I have to ask... since well over a year ago you knew you didn't want a 211 receiver... why would you come back to Dish now and take 211 receivers again?

    Something seems off here.
     
  5. Inkosaurus

    Inkosaurus Icon

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    Jul 29, 2011
    ..
     
  6. tampa8

    tampa8 Godfather/Supporter

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    Mar 30, 2002
    His phrasing made it sound like a new - as in first time - customer. I cancel my sympathy.......
     
  7. CCarncross

    CCarncross Hall Of Fame

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    Jackson
    Yup, he apparently just cancelled as a dish customer in Oct 2010..less than a year ago. And he just got the exact same receivers he had before when last time he also wanted to upgrade a 211 to a 612...then he cancelled over a fee dispute he disagreed with over the Dish Absolute package and a new access fee...interesting history behind this persons run with Dish...apparently he cant live with Dish and cant live without it....
     
  8. phrelin

    phrelin Hall Of Fame DBSTalk Club

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    Northern...
    Maybe. But it should be more straightforward than that as I'll explain below.
    On most web sites, support pages are for existing customers. Some poor pathetic customer oriented web sites have a simple html page comparing equipment. Now here, I'm showing my old fart prejudice against flash bells and whistles, but the clever flash thing at http://www.dishnetwork.com/receivers/hd/default.aspx like most such flash info items may impress somebody but a simple html comparison page for new customers would actually be helpful in making equipment choices.

    Even I can't remember which box does what, and I'm around here a lot. It's frustrating to not have on the Dish web site, an easily accessed from the home page single regularly updated page that offers a thorough comparison of features.

    I know, I know. I'm retired so I should spend 45 minutes creating one.;)

    Regarding the OP....
    +1

    And cancel my offer of another option as it wouldn't apply to someone with history.
     
  9. Stewart Vernon

    Stewart Vernon Roving Reporter Staff Member Super Moderator DBSTalk Club

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    Kittrell, NC
    That's how I read it too... but as the thread went on, I was feeling deja vu... and found that last time around (before he canceled) he had been a 5-year Dish customer (his own words) with the same type of receiver... so I began to question the whole thread as a result.
     
  10. CCarncross

    CCarncross Hall Of Fame

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    Jackson
    Actually Stewart, from his previous posting he said he had been with Dish since 1995, making him a 15 year customer....
     
  11. dishman1999

    dishman1999 Registered User

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    Sep 26, 2011
    that was very nice of you Thank you from a Dish Network customer. You rock.
     
  12. Stewart Vernon

    Stewart Vernon Roving Reporter Staff Member Super Moderator DBSTalk Club

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    Jan 7, 2005
    Kittrell, NC
    That's why I qualified it by "(his own words)"... several things in his past and recent posts were contradictory.
     

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