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Not sure about making the commitment

Discussion in 'DIRECTV General Discussion' started by lungs414, May 17, 2013.

  1. lungs414

    lungs414 New Member

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    May 16, 2013
    Is it true that in some states, (New York), there is a law that gives a customer the right to cancel a subscription within a certain time period (I think it is 14 or 15 days)?
    Thanks
    George
     
  2. bayouboy

    bayouboy New Member

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    May 16, 2013
    If im not mistaken, dtv gives you 30 days to cancel without any extra fees. Id ask the rep before i said yes.
     
  3. joed32

    joed32 Hall Of Fame

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    I've always thought that it was 3 days but some states may be different. It costs them a lot to do a new install so they're not doing them just to see if you like it or not. If you're not sure then don't do it.
     
  4. hallrk

    hallrk Legend

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    Apr 15, 2010
    In Virginia it's three days. It's the buyers remorse law,IIRC. Every state is different though.
     
  5. carl6

    carl6 Moderator DBSTalk Club

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    Nov 15, 2005
    Seattle, WA
    I'm not sure if you have any time to cancel, but it certainly is not 30 days. I have heard 3 days, but as some have noted this can vary based on State laws.
     
  6. dpeters11

    dpeters11 Hall Of Fame

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    May 30, 2007
    Cincinnati
    And some states, the laws are very specific to particular situations and industries, like health clubs etc.
     
  7. PCampbell

    PCampbell Icon

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    Nov 18, 2006
    In Michigan its 3 days, I am sure it is state by state so best to check.
     
  8. billsharpe

    billsharpe Hall Of Fame

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    Southern...
    Time Warner locally advertises that they'll refund all your money if you are dissatisfied within 30 days. I don't know if there are any catches involved, since I've only watched the ads and not followed up.

    I suspect there's a California law covering cancels but I don't know any details.
     
  9. goinsleeper

    goinsleeper Godfather

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    May 22, 2012
    WIth D*, you have 24 hours to cancel from the minute of activation unless state laws specify differently.
     
  10. ThomasM

    ThomasM RF Engineer

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    Milwaukee, WI
    Is that documented anywhere like in the agreement you have to sign for the installer?
     
  11. goinsleeper

    goinsleeper Godfather

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    I would imagine. I'll try to find the literature.
     
  12. west99999

    west99999 Icon

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    May 11, 2007
    Not in the lease agreement you sign from the tech.
     
  13. peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    NY
    I have not seen this info anywhere on the DirecTV site. of course, if 24 hours is true (not saying that is not), DirecTV would make this info very hard to find
     
  14. goinsleeper

    goinsleeper Godfather

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    May 22, 2012
    Yeah you know it. I have the information but haven't found it in an area with public access.
     
  15. Volatility

    Volatility Legend

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    May 22, 2010
    It is true but they do not tell people about it which yes is silly. The states with a longer timeframe are states that won some kind of legal preceedings on it whom fought for their citizens. Its just like how you can not find out you have a 14 day period to do a new customer order correction on 1 reciever without being charged without calling in. Go figure.
     
  16. Volatility

    Volatility Legend

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    You aren't going to find it. I hate to put a negative connotation on things but there really is no other way to explain it. I was told in Cancellation Department training they do not tell customers up front on purpose to help reduce churn. They want you in that 2 yr contract.
     
  17. peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    Which is NOT right. Customer should be able correct their complete order. Specially when they get lied to.
     
  18. peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    Exactly, DirecTV is not a charity organization…
     
  19. Volatility

    Volatility Legend

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    I WHOLEHEARTEDLY agree. And not only lie to but misinformation from an agent. I can do one correction but no more. I can't even credit as the credit tab does not appear nor can get around it as the bill to the account is not an option on new customers. There is no way around it. Ditto
     
  20. Volatility

    Volatility Legend

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    Yup. I wish i could tell people that. But would get called into HR. Then be in my car driving home jobless lol
     

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